-This property is not a full-service hotel, it is a self check-in and check-out property. -This property requires a security deposit to be set up within 24hrs of booking. It is a credit card hold that will occur 2 days before arrival and automatically release after your stay, pending a property inspection. -This property requires a renter agreement to be signed within 24hr of booking. This states all the house rules in more depth. If you wish to see the full contract prior to booking, message us and we'll be happy to send it. -This property has a strict no-smoking policy. -This property is consistently booked, with the majority of our calendar being back-to-back bookings. As a result, we can almost never accommodate early check-ins or late checkouts. Our dedicated cleaning staff requires an ample amount of time to thoroughly prepare the property for the next guest. This limited timeframe allows very little flexibility, and we kindly request that our guests do not have an expectation that early check-ins or late checkouts will be allowed. While we understand that certain circumstances may warrant a need for adjusted check-in or check-out times, we can only provide a final decision on a late checkout or early check-in approximately two days prior to your scheduled arrival or departure, respectively. If availability permits a late checkout or early check-in, please be advised that a rate of $40 per hour will be applicable for any time spent at the property outside of the originally booked timeframe. We greatly appreciate your understanding and cooperation in following our policy. If you have any further questions or require assistance, please do not hesitate to contact us. -This property has regularly scheduled professional pest control services. Tropical climates have insects, rodents, and lizards that flourish in this environment. If our guests spot more than the normally expected pests, we always make our best efforts to contact and work with the HOA to minimize your interactions with these pests. Any contact with such pests within or outside the unit does not give a right to any refund. -This property is located in a community that provides amenities to our guests, the upkeep is the responsibility of the HOA. Since the owner has no control over these amenities, a refund will not be given if they happen to be inaccessible. The HOA is also responsible for the upkeep of the grounds, which may begin around 8:30 am. -We would like to remind you that our Airbnb is not a full-service hotel. We do not have staff available around the clock, and our operating hours are from 8 am to 5 pm. We are not on call 24/7 and may not be able to respond to inquiries outside of these hours. While we strive to provide our guests with a comfortable and enjoyable stay, there may be limitations to the services and amenities we can offer. In addition, while we make every effort to maintain the amenities and facilities in good condition, please be aware that we cannot always immediately resolve issues that arise. If maintenance or repairs are required, it may take some time to schedule and coordinate with vendors. If you require assistance during your stay, please contact us during our operating hours and we will do our best to assist you. -We are not responsible for any broken/malfunctioning technology during your stay. These amenities such as projectors, Roku TVs, or video games are typically in good working condition before your arrival. However, please note that we are not here to troubleshoot technology during your stay. If you experience any technical difficulties with these amenities, we suggest referring to online user manuals and researching troubleshooting guides. Please do not attempt to repair or fix any broken technology items in the accommodation. Doing so may cause further damage and may result in additional charges. -The Host will make every reasonable effort to assure the following items will be and remain in good working order; appliances, technology, equipment, pools, hot tubs, technology, internet, televisions, projectors, lights, kitchen items, furniture, beds, heating, air conditioning etc. If these items do happen to malfunction/break, this does not warrant a refund. This also applies to things out of the Host's control. Refunds will not be given due to power blackouts, intermittent internet issues, water shortage, flooding, snow, construction at adjacent properties, or mandatory evacuations of the area by county officials due to hurricanes or other potentially dangerous situations arising from acts of god or nature. Guests should, upon arrival, examine the premises and immediately report anything not functioning properly or in disrepair. Unless catastrophic, reporting such issues does not give guests the right to receive a refund for any payments made. In the event of a malfunction or breakdown of something during a stay, guests should immediately inform hosts, who will have the issue addressed and repairs made as soon as a vendor is available. -Management may access the property for any reason including repairs, inspection, monitoring of proper use of the property, or for any other reason, by providing a one-hour notice to guests. -Any of our properties in a gated community requires us to receive the names of all adults (18+) on the trip. This is so we can manually add them to the gate access system allowing the attendants to verify they are with your party. -Our team responds to messages 7 days a week, from 8:00 am- 6:00 pm. If you message us outside of that time, we will do our best to be accommodating and respond in a timely manner. -All of our cleanings strive to be perfect; if you find that to not be the case please inform us within 24 hours of check-in. We would like the opportunity to rectify it. -We are not responsible for the behavior of the gate attendants in any given community. We strive to provide a comfortable and enjoyable experience for our guests, but please be aware that we have no control over their conduct. ---The following is a copy of our rental agreement--- -Guest agrees to abide by all rules and regulations contained herein or posted on the premises related to the Rental Property.  Guests' obligations include but are not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions in the common area and remainder of the premises that the Guest uses.  Guests agree not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation.  The guest's breach of any duty contained in this paragraph shall be considered material and shall result in the termination of guest occupancy with no refund of any kind. In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the website or the confirmation letter, without prior approval by the Owner.  No fraternities, school, civic, or other non-family groups are allowed unless the Owner grants prior approval.  -In no event shall Guests assign or sublet the Rental Property in whole or in part.  Violations of these rules are grounds for expedited eviction with no refund of any kind.  Guests hereby acknowledge and grant specific permission to Owner to enter premises at any time for inspection purposes should Owner reasonably believe that Guests are causing or have caused any damage to Rental Property.  Guest further agrees to grant Owner access to Rental Property for purposes of maintenance and repair.  If listed "For Sale", Guests agree to grant access by scheduled appointment upon notification. -In the event Guest wishes to terminate this agreement, Travel Insurance, Damage Protection, and any processing or administrative fees are non-refundable.  The refund policy is as follows: Guest receives 50% if cancellation occurs more than 30 days before arrival; No refunds within 30 days of arrival. -A payment in full is taken by the Owner at the time of the booking.  Any remaining balance must be paid prior to the arrival date, or this Agreement may be canceled by the sole option of the Owner.  The credit card of the first payment is used if a credit card was provided.  If the automatic payment fails for any reason, it is the responsibility of the Guest to make sure that the remaining balance is promptly paid in full, or the reservation will be canceled with no refund of payments made.  All policies contained in this Agreement shall apply equally to payments made by credit card, check, or cash and whether made via the website, by phone, or in person. Any refunds due to Guests from a credit card payment will be refunded by credit card transaction. All booking payments must include state and local county taxes. Should any system/booking platform not include taxes, the guest is responsible for all state and local taxes. -A security deposit is required and will be automatically reserved for the booking.  The automatic reserve is conducted by putting a hold or charge on the Guest's credit card exactly 2 days prior to the arrival date.  The credit card of the last successful payment will be used. If, at the end of the rental period, the rental property is returned undamaged beyond normal wear and tear, the Security Deposit will be released in full within 10 days.  In the event of any damages, the Owner will provide the Guest with a full accounting of expenses incurred and deductions made from the Security Deposit.  Should the damages exceed the amount of the Security Deposit, the Guest agrees to pay the balance within five (5) business days after receiving notification.  Deductions from Security Deposit may include, but are not limited to excess cleaning fee, hot tub draining and refilling fee, trash removal fee, missing item replacement costs, damaged item replacement or repair costs, repair costs of buildings or grounds, or other service call fees.  The owner is under no obligation to use the least expensive means of restoration. We reserve the right to extend the length of the security deposit hold window if we need to file a claim due to breach of contract (damages etc.). -Regular payments and security deposits for the booking will be displayed as  Elevated Stays on the Guest's credit card statement. -At the request of owners and management, pets are not permitted on the Property (unless specifically stated in property description). Guests with pets are advised to place their pets at another facility. Neither the Company nor the Owner of the property can be held liable for any loss or injury to a pet while staying at the Property, or for any action taken by the pet or pet owner against third parties. In the event that a guest brings a pet to the Property, the Company will levy a charge of $500 per bedroom per week to the credit card of the Guest, to pay for the additional sanitation and cleaning upon the departure of the Guest and pet. Failure to pay the charge described above, or refusal will result in the eviction from the property, and loss of all rental money paid. Services dogs are permitted, but only with full certification being provided by the owner of the dog. Owners of service dogs will be entirely responsible for the behavior of their dogs and liable for any damage caused by them. The details of the service dog must be declared at the time of booking and certification given before any booking is confirmed. We do not accept emotional support animals and any certified service dogs are restricted from all swimming pools. -Children under the age of 18 must be accompanied by an adult. Some units/properties are equipped with furniture located on balconies and it is the guest's full responsibility to supervise children for their safety. Our cleaning staff also leave Dishwashing POD's under the kitchen sinks along with Laundry PODS in the laundry rooms complimentary to the guests. If you have small children PLEASE take note of this as owners, property manager or staff/cleaning staff are not responsible for misuse or accidental misuse of such products. -There will be no refunds provided due to inoperable appliances, air conditioning, pools, hot tubs, elevators, etc. The Owner will make every reasonable effort to assure that such appliances will be and remain in good working order. No refunds will be given due to inoperable technology, Internet, Televisions, projectors, led lights, kitchen items, etc. The Owner will make every reasonable effort to assure that such technology and general household items are in working condition. If there are any missing remotes upon the guest's departure that were present on their arrival the guest will be subject to a replacement fee. Rearranging of furniture, electronic components, and/or cables is not permitted, and is subject to an additional fee for our cleaning staff to restore the property to the original configuration. No refunds will be given due to power blackouts, intermittent internet issues, water shortage, flooding, snow, construction at adjacent properties, or mandatory evacuations of the area by county officials due to hurricanes or other potentially dangerous situations arising from acts of god or nature. The Owner cannot guarantee that heating, air conditioning, and other extras will be or remain in operating condition throughout guests’ use of the house. Guests should, upon arrival, examine the premises and immediately report anything not functioning properly or in disrepair. Unless catastrophic, reporting such issues does not give guests the right to cancel their reservation or receive a refund of any payments made. In the event of a malfunction or breakdown of something during a stay, guests should immediately inform hosts, who will have the issue addressed and repairs made as quickly as is practical. Guests should not expect a refund due to the failure of appliances or equipment. The Owner or their representative may access the property for any reason including repairs, inspection, verification of guest status, monitoring of proper use of the property, property improvement, or for any other reason, by providing a one-hour notice to guests. The guests do not need to be present for property access/repairs. -If there is a telephone in the Rental Property, it may be blocked to allow local calls only.  The guest may need a calling card in order to make long-distance calls from the Rental Property.  The Owner may choose at the Owner's sole discretion to allow long-distance telephone calls to be made for free.  If the Owner has not clearly listed that as a feature of the Rental Property on the website, confirmation letter, or marketing material, the Guest must assume that long-distance telephone calls are not allowed. -Any lost and found items left behind by the guest after check-out are not the Owner's responsibility. If items are discovered, they will be returned to the guest, if the guest notifies management of missing items within seven (7) days of check-out. The Owner will return the item(s), and the guest must pay a handling fee of $30 (plus tax), actual shipping cost, and credit card fee (if applicable). Items found and not claimed within 7 days after check-out will be disposed of at the discretion of the Owner.  -The Guest is responsible for lost or damaged linens/towels at the standard price for such items. Any lost keys or key fobs will result in a $30 replacement charge. -In the event, the Owner is unable to make Rental Property available for any reason other than described above or a reasonable substitute as determined by the Owner, the Guest agrees that the Owner's sole liability as a result of this unavailability is to provide a full refund of all monies paid under this Agreement and Guest expressly acknowledges that in no event shall Owner be held liable for any special or consequential damages which result from this unavailability.  Guest also agrees to indemnify Owner from and against liability for injury to Guest or any other person occupying Rental Property resulting from any cause whatsoever including, but not limited to, an injury sustained as a result of the use of the phone, spa, hot tub, sauna, whirlpool tub, pool, exercise equipment, theater room, appliances, elevator, etc. except only such a personal injury caused by the gross negligence or intentional acts of the Owner. -The owner may terminate this Agreement upon the breach of any of the terms hereof by the Guest.  Guest shall not be entitled to the return of any rental monies paid under the terms of this Agreement and shall vacate the Property immediately. -The agreement shall be enforced under the laws of the state within which the Rental Property is located, including any applicable rental acts of that state, and represents the entire Agreement.  Any amendments must be in writing and signed by both parties.  In the event of a dispute, legal action may only be instituted in the county within which the Rental Property is located.  If any part of this Agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement. -The Rental Property may offer access to recreational and water activities, including but not limited to canoes, bicycles, and swimming.  Guest fully understands and acknowledges that outdoor recreation and water activities have inherent risks, dangers, and hazards.  Participation in such activities and/or use of equipment may result in injury or illness including but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death, or other ailments that could cause serious disability.  Guest agrees to fully indemnify and hold harmless the Owner and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Owners, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable.  Guest hereby assumes all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Owners or by any other person.  Guest hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Owner and any and all agents, employees, or contractors from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of Rental Property facilities, equipment, or activities.  Guest further assumes full responsibility for the actions of any and all persons whom he may allow to enter the property during the rental period and indemnifies the Owner from any and all claims arising from such other persons. -We do not honor early check in's, unless pre-arranged prior to your arrival. Should the Guest require a late checkout, the Guest must have agreed to a specific departure time with the property management no less than three days prior to the departure date. Our staff needs ample time to prepare the home for the next guest, which means late check-outs are strictly unpermitted without permission. If the guest wishes for a late checkout they must formally inquire within a week of their booking, the owner cannot accommodate late check-outs if there is a back-to-back booking. If there is not a booking on the guest's checkout day, late checkouts can be accommodated for a charge of $40 an hour for the following six hours. If the guest wishes to check out six hours or later after checkout time they must purchase an additional night. In the event that it is found that the Guest has not arranged a late checkout and they have not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of double the security deposit.   -The Owner provides the guest with parking on the premise of the property, specific details are sent out relative to each specific property. There is no parking of vehicles in any areas that are not designated specifically for parking. This means there is no parking on the lawn, in common areas, in front of dumpsters, or off to the side of the driveway or parking lot. Moving Trucks and RVs of any kind are prohibited and are not allowed to park in the driveway or on the streets of the community. The homeowners association will Tow these vehicles and the Owner will not be responsible for any charges related to this matter. Please do not go to the property before checking in. Parking at the property prior to check-in will delay cleaning and inspection services and prolong your check-in. If illegal parking is observed the guest will pay a fine.  -No Smoking. Neither the Tenant, guests, nor any other person shall be allowed to smoke within the dwelling or on the premises, this includes the backyard pool area. Tenant agrees to refrain from burning candles or incense, and the use of electronic cigarettes, personal vaporizer, or electronic nicotine delivery system inside the premises. Any violation shall be deemed a material violation of this Agreement. The tenant understands that smoke from any substance will be considered damage. Damage includes but is not limited to deodorizing, repairing, or replacement of carpet, wax removal, additional paint preparation, replacing of drapes/blinds, countertops, or any other surface damaged due to burning marks and/or smoke damage. The Tenant agrees to pay a $1,000 fee to ionize the premises to remove all unwanted odors. If there is additional damage to furniture, pillows, throws, bedding, etc caused by smoke, an additional charge will be assessed for those damages. -If the unit you have rented includes an AC system, please be aware there are limits to lowering the thermostat system. The temperatures have a maximum air conditioning limit (if applicable in the unit) of 72 degrees, under no circumstance should the guest attempt to lower the thermostat beyond those settings. Lowering the unit below 72 degrees can increase the possibility of breaking the system and/or require a service technician to come out and repair which will result in the guest's responsibility to pay for these expenses. -Although there are regularly scheduled professional pest control services, pests such as ants, roaches, and rodents simply cannot be completely controlled in the tropics. Tropical climates have insects, rodents and lizards flourish in this environment. If our guests spot more than the normally expected pests, we always make our best efforts to contact and work with the HOA to minimize your interactions with these pests. Any contact with such pests within or outside the unit does not constitute a breach of this Agreement or give the Guest any right to any refund or rental adjustment. -We make no guarantee that properties adjacent to the Unit will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic, or other guests or neighbors. Any such disturbance shall not constitute a breach of this Agreement or give the Guest any right to any refund or rental adjustment. -Our management operating hours are from 9:00 am- 6:00 pm. If you message us outside of that time, we will do our best to be accommodating and respond in a timely manner. We ask that our guests try to keep all communications through the booking platform. Guest has read and agreed to the following: I understand the rules and rental conditions upon which I am agreeing to rent accommodations, equipment, and use of the property.  I acknowledge and accept that the sole responsibility for safety lies with the participant.  In agreeing with this, I acknowledge that outdoor activities and exposure to the natural elements and animals can be dangerous and sometimes result in injury and even death.  Steps and decks can be slippery, animals and insects can threaten and infect or injure, exposure to the elements can cause hypothermia, sunburn, among other risks inherent in participating in camping, outdoor, and water activities.  I know that alcohol and/or drugs do not mix safely with any outdoor activity. I hereby assume all legal responsibility for bodily injury to me or to any person on the property as a result of my visit and use, operation or possession of equipment hired or loaned to me.  Acknowledging this, I accept complete responsibility for the minor children and myself in my charge and visit the property and equipment and engage in activities or events at my own risk.I will abide by the rules and accept these rental conditions:The property I rent will be returned in the same condition in which it was rented and I will be responsible for all damage and/or loss that occurs during my rental period.I agree to hold harmless and to indemnify the Owner of the Rental Property against all loss, damage, expense, and penalty on account of personal injury or property damage to the rental dwellers, the undersigned, or to any minor child or children in the charge of the undersigned, howsoever arising, whether by act or acts or failure to act of the employees, owners or animals of the said company or property owners or not.I acknowledge receipt of the property in good order and condition (if found otherwise per my arrival I will contact the Owner immediately) and further agree that the Owner of the Rental Property shall not be liable for consequential damages of any kind or nature from whatever cause arising, whether property or equipment is loaned or rented.I enter into agreement freely with the Owner of the Rental Property at my own risk, acknowledging the risks inherent in indoor and outdoor activities and assuming any and all responsibility for the minor children and myself in my charge. No illegal activities or weapons at all time are allowed on the premises.Any house rules violation is ground for immediate termination of your stay.All parties agree to and will comply with Federal, State, and County pollution laws and any other applicable laws and regulations.All check-in times are at 4:00 pm (local time zone) unless arranged 2 days prior to arrival date.Late check-outs are not permitted unless arranged prior to your arrival date. Any late check-outs that occur after  will result in double the security deposit.