Dear Guests,

Welcome to Sunray Stays North Palm Beach!

Allow me to introduce myself to you – my name is Manny Martinez. Please contact me if you have a question or need anything. I would be more than happy to help.

Before you settle in, I would like to make you familiar with the house rules and procedures at our vacation rental. These are in place to ensure that your stay with us will be fun, comfortable and safe. We want to be good neighbors.

Lastly, we believe in respecting people’s property and we expect others to respect our property as well. This ensures that the next guest will get to enjoy it too.

Please take a minute to read each of the rules carefully to avoid possible injury or deductions from your security deposit.

Wishing you the best stay!

Manny Martinez

PS Our team at Sunray Stays North Palm Beach is grateful that you chose to stay with us. Past guests have mentioned how they love the pool, the fully stocked kitchen and our 5 star hospitality. [We work very hard to earn your 5 Star review. Your 5 Star reviews allows others to get to experience this amazing home as you have.] Thank You!   House Rules And Procedures

Use the dishwasher on the following setting: Normal + High Temp Dry + Sani Rinse > press START. Please to not place wooden cutting board, bamboo salad serving spoons, steak knives, sharp knives or scissors in the dishwasher as this may cause them to rust or get damaged.

 The home has terrazo floors which are easy to clean. However, Florida weather can be unpredictable so if it’s raining, please use the shoe rack by the front door to leave your shoes so you can enjoy keeping the floors clean throughout the house.  If you visit the local beach, please rinse the sand off your feet and clothes.
 The closet in the hallway is locked. Please do not attempt to open it.  In the garage, you will find the electric panel. Please do not open it unless in the unlikely event of a power outage.  We have a Level 1 EV Charger under the electrical panel. If you would like to use it, please select this option from your Boarding Pass.  There is a trash can provided in the bathrooms and kitchen where you can dispose of any garbage.  Garbage collection schedule is as follows:  Monday, Wednesday and Friday– Trash Day  Tuesday [Yellow Bin]– Recycle  Thursday [Blue Bin]– Recycle  There is no trash, recycles or yard waste collection on Thanksgiving and Christmas Day.
 Curbside collection service is provided from 6 a.m. to 5 p.m., Monday through Friday. All waste must be placed at the curb the night before or before 6 a.m. on the scheduled day.

Any garbage bags or other debris that is placed outside cart will be left and must be placed inside cart for collection on the following scheduled service day.

Place the garbage cart in front of your own home. Remember:

 The cart handles should face your house and the arrows on the lid face the street.  The cart should be within 6 feet of the roadway, and at least 3 feet away from obstructions such as mailboxes, fire hydrants, parked cars, low-hanging tree limbs, etc.

 We understand that accidents do happen and kindly request that you report any accidental breakages or damages to us before checking out so that we can have the items fixed or replaced as quickly as possible.  In the event that damage to the property or its contents is not covered by our insurance or it exceeds the security deposit, the cost to repair or replace will be billed to the guests.  The majority of our neighbors live here full time. Please minimize noise between 10 p.m. and 8 a.m. to ensure our neighbors can enjoy a night of undisturbed sleep.  While our neighbors dog is friendly, please don’t pet or feed him.  The home has a noise monitor device in the kitchen and garage which actively records noise decibel levels. It does not record audio or video.  The home has motion sensors and temperature sensors that do not record audio or video.  The home has a video doorbell that records video and audio.  If any neighbors report excessive noise, your vacation rental agreement could be terminated and you’ll be asked to leave our property. Should this happen, it will result in a loss of the rental amount.  The maximum total number of people during the day – 8 AM to 10 PM - is not to exceed 12.
 Maximum occupancy is 8 people. Yes, children are people too. Under no circumstance are you to exceed maximum occupancy. Exceeding maximum occupancy will result in your vacation rental agreement being terminated. Any extra overnight visitors must be approved in advance and may have to pay an extra fee.  It is the responsibility of the renter to ensure that any visitor also complies with our House Rules.  No parties or events are allowed.  Any small gathering is restricted to twelve people in total, from 8 AM to 10 PM and must comply with the rules regarding noise. Please park your vehicle in the designated space.
 In the event that you need to park on-street, please keep our neighbors into consideration and ensure that you don’t block access to their properties or park on the swale as this may damage lawn or sprinklers.  Our garage is off-limits for any vehicles.  Children should be supervised at all times by adults while you are at our property.  Guests are responsible for the safety of their children at all times.  In case you misplace a personal belonging, please contact us so that we keep an eye open when we prepare the property for the next guests.  In the event of rain, please remember to close the patio umbrella on the deck. In the event of a major storm, please store it securely.  Please follow instructions and safely rules when using the gas fire pit.  Please use only plastic cups when dining outside. We have provided plastic wine glasses for you. For your safety, and the safety of other guests please do not use glass containers in the pool deck. Serve your guest and yourself in the kitchen.  Smoking is not permitted anywhere inside the property.  If you want to smoke, you may only smoke outside in the designated area. Please bring the ashtray that is stored in the garage and use it in the patio during your stay.  Please dispose of your cigarette butts in the ashtray provided in the designated area.  No pets allowed.
 Please double-check that you have switched off all the lights or other electrical devices (including the air conditioning) before you go out.  You’re welcome to use the dishwasher, but please just make sure that you don’t overload it.  The optimum temperature for the thermostat is 72 degrees.  Please close the patio doors to maintain the temperature in the house and avoid extra humidity.  We’ve provided a dehumidifier. When the light is red, please empty it by disposing of the water collected in the kitchen sink so that it continues to draw moisture from air for your comfort.  We ask that our guests be so kind as to dispose of food in the available garbage bins.  There is no eating permitted in the bedrooms. This may result in additional cleaning fees.  Any cardboard boxes or paper containers should be placed in the yellow recycling bin.  Please do not try to flush any sanitary products or baby wipes down the toilet. We have provided white trash cans for this in both bathrooms.  Failure to follow any of these house rules is a breach of the terms and conditions of your reservation.  We reserve the right to evict any guest or visitor who fails to adhere to our House Rules.

If anything in our House Rules is unclear, please contact us. Check Out Instructions

Check-out time is at 10AM and the extended checkout is a 12 Noon. Please ensure you check out by the specified time, as the cleaning team will arrive shortly after.

Additional recommendations. Before departure, remember to collect: • Phone and Phone Chargers • Jewelry • Wallet • Sunglasses • Toys and plushy companions

(1) Before you check out, please ensure that all used towels are placed in the hamper next to the washing machine in the garage. We always appreciate when guest wash and dry pool towels the day prior to departure as they take a long time to dry and allows us to get the home ready faster for the next family. Thank you! (2) Please place dirty dishes in the dishwasher. Do Not Run.
(3) Please set the thermostat to 77 degrees. (4) Ensure that all windows and doors are closed and locked. (5) Book direct to safe and ensure availability.

Vacation Rental Agreement

Thanks for choosing SUNRAY STAYS. We look forward to welcoming you! Please complete this agreement to complete your reservation, then we will send your arrival instructions.

PARTIES. This Agreement is between SUNRAY VACATION STAYS LLC dba SUNRAY STAYS and its agents (“VRM”) and (“Guest”). Guest Information: Email address: Home address: Cell Phone:

GENERAL TERMS. The terms of this agreement include the terms contained in:

1. This agreement.
2. Online agreement or terms, confirmation, directions, instructions (check-in, checkout…), house rules, & similar documents.
3. Condominium or homeowners’ association rules and applications, including required approvals.
4. Options, optional agreements, and waivers.
5. Should any conflicts arise, the terms of this agreement shall prevail.

PROPERTY (“THE PROPERTY”). Address: Bedrooms | Bathrooms: | Property Name: Length of Reservation: Reservation Period: CHECK-IN DATE: TIME: 4 PM CHECKOUT DATE: TIME: 11 AM

PAYMENTS & CHARGES. Payment & charges are in accordance with the online agreement and the terms below.

Payment. Major credit and debit cards are accepted. A down payment of 50% of the total amount due is due at the time of reservation. Balance. The balance is due 60 days prior to the Rental Period. Reservations made within 60 days of the Rental Period require payment in full. Damage Deposit or Limited Damage Waiver. (Select One.) X $99 Limited Damage Waiver. See details below. Or Click for Details: X $Credit card preauthorization to avoid fees. Any refunds due will be provided within 15 days of departure. Travel Insurance. Travel insurance is recommended if you have any concerns about our refund policies. It is available if purchased at the time of reservations. Credit Card Documentation & Authorization. A copy of the Guest’s credit card and driver’s license must be provided to complete this reservation. Guest authorizes VRM to charge the card on file for any payment due pursuant to this agreement. Chargebacks and Platform (Airbnb, VRBO…) Refunds. Guest waives any right to dispute a credit or debit charge, request or demand a chargeback or refund from the platform, or dispute that a detailed item description was provided, contact information was clearly and prominently displayed, and grievance policy instructions were provided. Florida Innkeepers Statute and Fraud Disclosure. If the property is unhabitable or the innkeeper materially breaches or misrepresents the condition of the property, the guest is entitled to vacate the property and receive a prorated refund. However, if the Guest remains then disputes a credit card charge, the guest is guilty of a felony, pursuant to 509.151, Fla. Stat. (2021) and Guest waives any right to compensation of any kind if guest does not vacate the property. Cancellations & Changes. A cancellation fee in the amount of all related payments received applies to all cancellations, for non-payment, and for not occupying the property. Changes, when available, require approval, a $250 fee, plus any rent or fee increases. Reservations will be cancelled without refund if Guest provides false information during the reservation process. There are no refunds for unused days, unmet expectations, problems with the property, unless they render the property useless, bad weather, natural disasters, or personal or other reasons. Rescheduling will be permitted, but not refunds, when required by law, due to a mandatory evacuation of the rental property or legally defined impracticality, impossibility, or frustration of purpose, provided the reservation is rescheduled before the original rental period, payment is made for any rate increase, and the new arrival date is within 1 yr. VRM reserves the right to cancel reservations and refuse service to anyone, to the extent permitted by law.

TECHNOLOGY NOTICE. Smart home technology is used to ensure policy compliance by Guest and may include the following remotely monitored devices: Thermostats. Indoor sensors. Door locks. Pool/Spa heater controls. Wi-fi user counter. Decibel meter. Exterior video surveillance including of pool areas. OCCUPANCY. Maximum occupancy applies 24/7 and is 2 guests/bedroom + 2 additional people. (Primary, contracting) Guest must be at least 25 yrs. old or an active member of the military, and an occupant of the Property.

Additional Members of Guest’s Party (Include age only, if under age 14.):
																																								

ADDITIONAL CHARGES AND FORFEITURES. Guest is not entitled to a refund, partial or otherwise, if removed or ejected from property for violation of this agreement. Guest will be charged what is agreed to be nonpunitive amounts, as listed below for the following occurrences: • $500 for each unauthorized animal or each 4 hours or portion thereof of late checkout. • $150 for each invitee or licensee who is unauthorized or in excess of the occupancy limit, failure to return keys/passes/fobs/passes, failure to keep pool gates & doors secured; violating terms concerning pool equipment including pool alarm (which is a crime), air conditioning, smoke detectors, outdoor furniture, cleaning including dishes & trash, extra cleaning due to Illness of an occupant, non-emergency use of fire extinguishers, and similar acts & omissions. • The invoiced amount plus $50 for odor removal due to smoke or otherwise, fines/citations/penalties, replacement of missing/moved items, damages not covered by the Limited Damage Waiver, stains, bed bug treatment, technical support, long distance phone calls, and pay-per-view purchases. GRIEVANCE POLICY. Please contact us immediately with any complaints or concerns. We will do all we can, within policy & reason, to accommodate you. That’s our guarantee! Guests have a duty to report any complaint immediately and allow a reasonable time to cure. Claims are otherwise waived.

POOL POLICIES. Pool Heat. Pools may not heat as desired & may take up to 48 hrs. to reach maximum temperature. Spa heat not sold separately. There are no refunds for dissatisfaction with pool heat. Pool Safety. Running & diving are prohibited. Children, of any age, are not allowed in the pool area without adult supervision. Any safety netting & pool alarms must be used at all times and doors must be kept closed & locked. Any safety concerns, including if any equipment, pool alarms, safety netting or locks, are not working properly must be reported immediately to VRM.

ANIMALS. Pet Policy. Pets are strictly prohibited. Emotional Support Animals (ESA’s). ESA’s require a written request at the time of reservation which includes official documentation of a diagnosed disability, unless readily apparent. Service Animals. Service Animals, as defined by §413.08, Fla. Stat. (2022) & including animals in training, require a written request at the time of reservation. No documentation is required but a person who knowingly and willfully misrepresents herself or himself as being qualified to use an emotional support or service animal commits a misdemeanor of the second degree, punishable as provided in §775.082-083, Fla Stat. (2022). Removal. VRM reserves the right to remove any animal for inappropriate behavior.

NOISE. The Property is in a residential area. Compliance with the local code is required. Quiet Hours are 10 PM- 8 AM.

HEALTH AND SAFETY CONCERNS. Lead & Radon. There is no known lead or radon hazards. Wildlife. Florida wildlife can be dangerous. Be cautious. Bed Bugs. No bed bugs were reported by the previous Guest. Therefore, the presence of any bed bugs is presumed to have been caused by Guest, absent clear & convincing proof otherwise. If found, Guest must vacate the property immediately without refund and pay for treatment to remove the bed bugs. Allergens and Aggravants. Properties are cleaned according to professional standards. Guest assumes responsibility to remediate any symptoms resulting from allergies or aggravants, including mild mold problems. Smoking and Vaping. Smoking & vaping are prohibited on Property, including outside. All occupants must evacuate from the vacation rental following any evacuation order issued by local, state or federal authorities.

NOTICE. Notice to VRM is proper only if emailed to VRM email of record and to Guest’s email address of record.

PROPERTY ACCESS AND USE. Supplies. Only very basic supplies are provided. Guest is responsible for all else. Access by VRM. VRM may enter the Property as reasonably necessary to inspect, service, and for real estate purposes. Reasonable notice will be provided, unless the matter is urgent. Air Conditioning. Setting air conditioning below 70° or heat above 75°, changing fan from Auto, or leaving doors, windows, or blinds open is prohibited Social Functions on the Property. Parties, groups, gatherings, events, or other social functions are prohibited and violation will result in removal of all persons by law enforcement and cancellation without refund. On-Site Services. Any on-site services require written consent by VRM. Maintenance. Pre-arrival inspections ensure cleanliness and good repair of the Property. Guest must provide notice of any problems immediately upon the time a reasonable person would have discovered the problem, or Guest waives any related claims. Responses shall be made as VRM reasonably deems appropriate. Absent gross negligence by VRM, faulty equipment, appliances, cable, internet & phone services; temporarily interrupted utility service; bugs; noise, construction, a warm refrigerator, wear & tear of the Property, a cold pool, or; inclement weather, a need for spot cleaning, and other similar circumstances do not constitute breach of contract. Service charges resulting from a false or unnecessary report by Guest, as reasonably determined by the service provider, shall be charged to Guest. Food and Beverages. Food & beverages are allowed in the kitchen and dining rooms only.

PARTY RESPONSIBILITY. Risk of Loss. Each party shall be responsible for loss, damage, or injury caused by his/her/its own negligence or willful conduct, & concerning Guest, caused by Guest’s licensees & invitees. Insurance. Each party must carry appropriate insurance. Lost or Stolen Property. VRM is not responsible for lost or stolen property. Property left on Property is deemed abandoned if good faith attempts to return it for a reasonable fee fail. Default Status of Persons. Guest agrees to not take any action to establish non-transient status and waives defenses to all persons on Property having transient status pursuant to § 82.045 Fla. Stat. (2017). Grounds for Removal. Guest agrees VRM has the right to remove any persons in violation of § 509.141 Fla. Stat. (2017), and agrees to vacate, agrees VRM has the right to remove Guest & Guest’s party for breach of this agreement, and Guest will receive no refund and waives any statutory or other right to a refund. Remedies. The maximum remedy for failure to provide reserved accommodations is a prorated refund. There are no free upgrades due to unavailable accommodations. As Is Condition. The property is rented as is. VRM warrants property quality only in that it satisfies legal & express contractual requirements, notwithstanding any pictures and representations otherwise which were provided in good faith. Guest waives his/her/its right to claim the property was not as described.

Non-Disparagement and Review Restrictions (Guest)

The Guest agrees not to make any statements, written or verbal, or cause or encourage others to make any statements, written or verbal, that defame, disparage, or in any way criticize the personal or business reputation, practices, or conduct of the VRM, its employees, directors, officers, agents, or contractors, in relation to the vacation rental property, the services provided, or this Agreement.

This prohibition includes, but is not limited to, reviews or comments posted on any online platform, including but not limited to, travel websites, social media, blogs, or review sites. The Guest agrees not to publish or post any negative reviews or comments about the property, the VRM, or the services provided by the VRM in a manner that is defamatory or disparaging.

The Parties acknowledge and agree that this prohibition extends to statements made to anyone, including but not limited to, the news media, investors, potential investors, industry analysts, competitors, strategic partners, vendors, employees (past and present), and clients.

Defamation and Legal Remedies The Parties acknowledge that any defamatory statements made in violation of this clause, including written (libel) or spoken (slander) statements that harm the reputation of the VRM or its agents, may subject the Guest to legal liability under Florida’s defamation laws. Pursuant to Section 768.095, Florida Statutes, if the Guest publishes defamatory content or reviews online, the VRM may request that the platform or website remove or retract such content. The Guest acknowledges that such defamatory comments may be actionable as defamation under Florida law, and the VRM reserves the right to pursue legal action for defamation if deemed appropriate.

Additionally, pursuant to Section 836.04, Florida Statutes, if the Guest intentionally publishes false information with the knowledge that it is false, the VRM may seek legal recourse for the harm caused by such statements.

Consequences for Violation If the Guest violates this Non-Disparagement clause, the VRM may take the following actions:

Request Removal: The VRM may request that the Guest immediately remove or modify any defamatory or disparaging comments, reviews, or statements, including any posts made on social media or review platforms, within five (5) days of the written request from the VRM. Legal Action: If the defamatory comments are not removed or modified within the stated time frame, the VRM reserves the right to take legal action for defamation, including seeking damages, injunctive relief, and attorney’s fees as allowed under Florida law. Termination of Agreement: In the event that the violation of this clause occurs during the Guest's stay, the VRM reserves the right to terminate the Agreement and evict the Guest from the property, without refund or compensation, for breach of this provision.

LEGAL TERMS. Entirety. This is the entire agreement, unless provided otherwise herein, superseding all related previous negotiations, agreements, and UCC implied terms. Headings. Headings are solely for convenience. Interpretation. This agreement shall not be construed in favor of the non-drafting party. Modification. Only Marijean Martinez has authority to modify this Agreement, and can do so only in writing, except this agreement automatically modifies to comply with any laws. Assignment. Any attempted assignment, delegation, or sublease of this Agreement by Guest is invalid. Severability. If any provision of this Agreement is invalid or unenforceable, it shall, to the extent reasonable, be construed or applied in such a manner as will permit enforcement; otherwise, this Agreement shall be construed as if that provision had never existed. Warranties. No warranties exist unless expressly stated herein. Discretion. VRM has sole discretion concerning determination of breach or remedy, subject to good faith and adherence to usual and customary practices in the vacation home market. Reliance. Guest acknowledges that he/she/it has not relied upon any current or prior representations or understandings and waives any related rights or claims. Performance. VRM is excused from performance when made impracticable by the occurrence of a contingency, the non-occurrence of which was a basic assumption on which the contract was made. Waiver. No breach of this Agreement will be waived without the express written consent of the party not in breach. Indemnification, Etc. Guest shall defend, hold harmless, and indemnify VRM, its affiliates, and its respective officers, directors, agents, and employees from any and all 3rd party claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, arising out of, or relating to Guest’s rental under this Agreement, including for pre-litigation and non-litigation legal fees, and including for claims by Guest’s invitees and licensees. Remedies. The maximum remedy for breach or other actions connected to this contract, unless expressly provided otherwise herein, is actual direct financial losses, and as governed in this agreement, reasonable attorney’s fees & costs, which is agreed to be an adequate remedy. Regardless of the failure of the exclusive remedy, VRM will not be liable for consequential or incidental damages. Liquidated Damages. The parties agree liquidated damages herein constitute non-punitive & difficult to forecast damages. Chargebacks. Guest waives any right to dispute a credit or debit charge, request or demand a chargeback, or dispute that a detailed item description was provided, contact information was clearly and prominently displayed, and grievance policy instructions were provided. Arbitration. The parties agree to settle any disputes over $15,000 by binding arbitration. AAA rules apply unless in conflict with terms herein Forum. The 15th Jud. Cir. of FL shall be the exclusive forum for any claims related to this agreement. Choice of Law. Claims shall be governed by the laws of FL to the exclusion of all other laws, conflict of law principles, and legal theories. Jury and Class Action. The parties waive their rights to jury trials and class action suits. Attorney’s Fees. VRM shall be entitled to reasonable attorneys’ fees & costs from Guest for defending chargeback demands, negative public, social media, BBB claims, administrative, or other complaints and arbitration, litigation arising out of this agreement or otherwise. 3rd Party Beneficiaries. No party has 3rd party beneficiary rights under this agreement. Any benefits received are incidental. Data Usage. Guest consents to use by VRM of its data, subject to the law. Confidentiality. Guest agrees to not communicate with code or law enforcement regarding their accommodations. Counterparts. This Agreement may be signed in counterparts.

LIMITED DAMAGE WAIVER PROGRAM. This program is part of this agreement. If opted, Guest will not be obligated to pay for damage to real or personal property of the Owner of the rental unit covered by this program. VRM waives the right to charge Guest for covered damage to Property due to covered inadvertent acts. All claims must be reported immediately to VRM's email. Inadvertent acts exclude omissions during the reservation period. The maximum benefit is $1000.00 and is subject to a $50 deductible. Damage or theft resulting from the following are not covered: Acts of God • Intentional Acts • Gross negligence or willful and wanton conduct • Any cause, absent notice immediately upon discovery • Theft without a valid police report • Damage caused by any animal, motor vehicle, watercraft, BBQ grills, candles, cigarettes, vape pens, other smoking devices, damaged or missing linens & towels, stains & spills, or any cause in breach of this agreement. All claims of theft or damage will be administered by the staff, which has sole authority to reasonably determine the nature & extent of damages, necessary repairs, and eligibility for the waiver of liability described herein. This is not a form of insurance and there exists no 3rd party beneficiaries. Coverage is limited, as described herein. Guest is liable for any costs of damages not covered. Guest will be liable for damage not covered by this program.

The Guest consents to a background check including of social media and agrees that satisfactory results are material provision of this agreement and Guest agrees to have informed consent of all members of Guest’s party to be bound by the terms of this agreement.

For Emergencies, Dial 911.