Thank you for booking The Oakley Charmer. This has been our home for the last 19 years and we have great neighbors. So we hope you'll love it and the neighborhood as much as we do! We know you want to get on to the fun part of planning your trip, but first we need you to carefully review our house rules and the details of our rental contract below. An electronic custom rental contract will be sent to you that must be signed within 48 hours from the booking.

Principal Guest & Registered Guests - As the principal guest booking our home, you must check-in to the home. And, all other guests on the premises need to be supervised by you for the entire duration of the reservation. We require you to upload a copy of your government ID and full names of all members of your group will be required at time of booking.

Maximum Occupancy - The nightly rate includes accommodation for a maximum of 5 people including all infants and children. Unauthorized guests will be charged at $75/guest/night.

Security & Damage Deposit – Must submit a $1000 off-platform security hold that will be collected upon signing rental agreement but it will not be placed until 1 day prior to arrival and released 10 days after departure, if no damages are reported. Please note we are API Connected to a hotel-style software called OwnerRez to safely and securely take off-platform security deposits.

Hotels require it and so do we! We require a valid credit card to place a $1000 security and damage deposit hold which will be automatically reserved 1 day prior to the arrival date. Access details will be provided to the property once a valid credit card has been provided for the security deposit. The Primary Guest authorizes that the security deposit and credit card on file may be used to pay for various damages, fines or penalties resulting from violations of this rental agreement, as well as any misuse of the Property without limitation, damage to the vacation home, any appliances, furnishings and personal property located on the Vacation Property (including carpet and rug stains), theft, lost items, unauthorized pets, smoking, noise violations resulting in a security visit, exceeding occupancy limits, early check-in or late check-out without Owner’s prior approval, extensive cleaning required following check-out, and any fines imposed due to violation of any law, ordinance, rule or regulation by the Guest(s). The Guest(s) will be responsible for any damage or fines in excess of the security deposit and will be invoiced separately.

Flexible Check-in/Check-out Options - We try to accommodate reasonable requests for early check-in or late check-out (reasonable = 1-2 hours), but we can’t confirm until 48 hours prior to your stay. We also offer flexible check-in or check-out options (subject to availability) that can be purchased 48 hours prior to check-in or check-out dates, so you can extend your stay. Flexible Check-In: Offers check-in any time after 11 AM on the day of your arrival (when available). Flexible Check-Out: Offers check-out any time before 6 PM on the day of your departure (when available). Ask us for more information.

No Smoking / Vaping Allowed - No smoking or vaping is allowed inside the home. Evidence of smoking inside the home will result in a $500 charge for cleaning charges to return the property to a smoke-free environment including steam cleaning of all carpeting, area rugs, bedding, linens, and other furnishings.

Pets are not allowed - Guests who bring unauthorized pets will be charged a $500 fee for extra cleaning to return the property to a pet free environment and may result in eviction with no refund.

Check-Out & Departure List – Check-out is at 11 AM. Unauthorized late check-outs will be charged $50 per 1/2 hour past the check-out time. Please follow the Check-out list below upon departure from the home:

• Start the dishwasher and leave the kitchen sink empty.
• Take all garbage & recycling to the cans located on the side of the home. Green can is for recycling, black can is for regular trash.
• Place all used towels in the bathtub, separating black towels from the white towels to avoid color transfer.
• Ensure the gas range and oven is set to OFF position
• Close and lock all the windows, the patio doors, entry doors.
• Summer months - ensure back porch umbrella is closed.

No Events - No parties, stags/stagettes, wedding gatherings/rehearsal dinners, commercial activities are allowed inside the home, outside on the deck, on the driveway, in the rear yard or on the front porch. Any such activities will be grounds for immediate removal from the home.

Noise Policy - Guest(s) need to be respectful of the quiet residential Oakley community and the surrounding property owners. We have a zero-tolerance policy for noise disturbances caused by guests at any time. Quiet times are from 10:00 pm to 8:00 am as per City of Cincinnati’s Quality of Life and "party" ordinance. Noise levels while on the deck, including music, should be kept at reasonable levels. Any noise complaints from neighbors that involve a security visit will result in a $250 Fine. If the first warning is not adhered to there will be an immediate eviction without refund.

Security Cameras - The home has a security system with external cameras for the safety and security of our guests and for remote monitoring when vacant. The front door exterior entrance and the back door entrance are monitored/recorded by real-time, cloud-hosted video surveillance with cameras. Guest(s) agree to audio & video recording. No tampering with or disconnecting cameras.

WIFI - Wireless Internet is provided but the internet is not always guaranteed high-speed. The WIFI speed is limited by the service offered by Altafiber and speed of service can vary. No refund will be given for Internet speed, access problems or lack of service. Please do not download unauthorized / copyrighted / pirated materials. If the internet provider/authorities notify us about any downloads that occurred during your stay, we may be required to submit your contact information to the requesting parties.

No Daily Cleaning Service – Daily cleaning service is not included. Linens & bath towels are included in the rental of the home. A starter pack of paper goods, dish soap, laundry detergent and bath products are provided as part of the rental. Feminine products and black makeup towels are located in the top drawer of the vanity. Kitchen and bathroom trash bags are located under the kitchen sink. Supplies are not replenished during the duration of the stay.

Kid Items - As a convenience to guests, our home is equipped with kid-friendly utensils, plates, cups and family-friendly games. Please return all items in clean condition.

Parking - Parking is available in the driveway or on the street. Guests ensure that the sidewalk and other surrounding driveways are unblocked. Oakley is a vibrant community with joggers and people going for a walk constantly, keeping the sidewalk unblocked is crucial.

No Subletting of The Property - Subletting is strictly prohibited.

Right to Enter - If necessary, The Owner, Owner’s Agent or designated vendors may enter the property to inspect the property or make required repairs. Owner or Agent will provide the Guest at least 24-hours notice before entering the Property and will only enter during reasonable hours except in the case of emergency. Regular vendors to the property including yard and cleaning services shall be allowed to enter at scheduled times.

Falsified Reservations - Any reservation obtained under false pretense will not be permitted to check in with no refund of payment.

Legal Use of Property – The Vacation home cannot be used for any activity or purpose that violates any laws, rules or regulations. Any illegal use will cause immediate eviction with no refund of rents or deposits.

Failure of Appliances & Utility Services – Please report any inoperative appliances or equipment. We do not provide any form of compensation, refund or reduction of Rental Fees for the malfunctioning of minor appliances or equipment, or temporary utility outages including but not limited to, the dishwasher, washer, dryer, entertainment systems, Internet, or smart TV/ satellite TV.

Maintenance of Property - Any damage or maintenance problems must be reported within twenty four (24) hours from the Guest’s occupancy of the Property or 24 hours of occurrence. We expect guests to properly care for the home during their stay and agree to: (i) keep the home in a state of cleanliness, in good condition and in a ready to rent condition (ii) replace or repair and pay for any breakage, damage, or loss caused, (iii) be financially responsible for unwarranted or unneeded service calls, or any service calls caused by misuse of the home (iv) follow the Check-out list to ensure the home is left in the appropriate state upon departure from the home. Additional cleaning hours (over and above allocated hours) required to return the home to the same condition as found upon check-in will be charged at a rate of $60 per hour. Garbage disposal will be charged at $100 flat fee. (v) Trash pickup (black can) is every Wednesday morning and recycling pickup (green can) is every other Wednesday morning. Guests should put the cans to the curb and place the cans back to the side of the home when pickup is done. (vi) All beds have a bed bug protector encasement and a waterproof mattress protector on them. All pillows have pillow protectors. Guests agree to use them under the linens. (vii) Guests agree to remove the lint from the dryer lint tray after each use and agree to use high efficiency detergent in the washer. Guests also agree not to use fabric softener in the washer as these are known to clog the machines. (viii) The vacation property has a reglazed full bathroom, cleaners containing bleach or anything abrasive SHOULD NOT be used as these will damage the tile and the tub finish. Only use non-scratch sponges/brushes.

Rental Fee Reductions / Refund Policy - No compensation, refunds, credits or reduction of Rental Fees will be given for (i) delayed arrivals (ii) early departures for any reason (iii) reducing the number of nights reserved when less than 30 days prior to the scheduled date of arrival (iv) inclement weather (v) road closures when alternate routes are available (vi) smoke from wildfires (vii) Natural Disasters or Acts of God or other similar reasons or circumstances that are beyond the Owner’s control.

Airbnb Damage Claims & Fines – A claim through the Airbnb resolution center may be filed if there are damages, fines or penalties resulting from violations of the house rules as well as any misuse of the Property which includes, without limitation, damage to the vacation home and all appliances, furnishings and personal property located on the Vacation Property (including carpet and rug stains), theft, lost items, unauthorized pets, smoking, exceeding occupancy limits, noise disturbances resulting in a security visit, early check-in or late check-out without Owner’s prior approval, extensive cleaning required following check-out, and any fines imposed due to violation of any law, ordinance, rule or regulation by the Guest(s).