*VERY IMPORTANT CHECK-IN INFORMATION

Crown Realty Vacation Rentals manages this condo, so please DO NOT call the Silverado Resort directly regarding your reservation. Our phone number is given after a confirmed reservation.

You will go directly to the condo to check in.

You will receive a FINAL confirmation 3 days before check-in with instructions and will have a lockbox code to enter your condo.

Check-in is after 4 pm, so DO NOT attempt to enter the condo before that time since the keyless entry code will not activate until then. If this condo has a lockbox, the keys will be in the lockbox by 4 pm.

CROWN VACATION RENTALS RESERVATION POLICIES

Cancellation Policy: Please refer to Airbnb’s Limited Policy.

RENTAL RULES AND REGULATIONS

For security purposes, all front doors, sliding doors, and windows must be closed and locked when the guest leaves and/or vacates the condo. If the guest fails to do so, they might be fined a penalty fee for leaving them unlocked or open.

Amenities: An outdoor swimming pool is available during the summer season in all divisions of the resort. There are also tennis courts available year round. The pool gate code to the pool your condo has access to will be on your final confirmation that you will receive 5 days prior to check in. The resort restaurant is open to the public. There is a binder in each condo with resort maps and resort and local information.

2. Units: All units have free DirecTV and local phone calls. WiFi is available for purchase on a daily or weekly basis.

3. Smoking Policy: This is a Non–smoking property. If evidence of smoking is found, Tenant will be assessed a penalty and will be asked to vacate the premises and be responsible for an extra cleaning fee. No refund will be given for unused nights in case of eviction of condo.

4. Pet Policy: No pets of any type or kind are allowed under any circumstances. If a pet is found in the unit, you may/or will be refused entry or asked to vacate the premises and be responsible for an extra cleaning fee. No refund will be given for unused nights in case of eviction of condo.

5. Conduct: Noise must be kept at a reasonably low level so as not to disturb other Guest(s). Parties or large gatherings in the unit that disturbs the peace and comfort of the other Guest(s) may result in Guest(s) eviction. If this occurs, Crown Realty Vacation Rentals is not responsible for relocating Guest(s) and no refunds will be given.

6. Age Requirements: Tenants must be over the age of 21 to make a reservation. The guest's name on the reservation must match the guest checking into the unit.

7. Security Deposit: Claimed through Airbnb resolution center. Guest(s) will be charged in case of:

(a) Damage to the accommodations or its contents, including stains on the carpet. (b) Linens are lost or damaged. Do not use the kitchen or bathroom towels to clean up any spilled food, wine, coffee or anything that might damage the towels. (c) Any items are missing from the unit. (d) Evidence of smoking in the unit. (e) Evidence of a pet in the unit. (f) Unit requires additional cleaning above normal upon checkout. If condo has a dishwasher, guest must load and start it before departing condo or will be charged an extra cleaning fee. (g) Condo doors, sliding doors or windows are left unlocked and opened.

8. Maximum Occupancy: The maximum number of guests in the unit is limited to what is defined on your reservation for that particular condo size and type. If more occupants are staying overnight in the unit, guest will be billed an additional guest(s) fee and guest(s) might be asked to vacate the condo. No refund will be given for unused nights in case of eviction of condo. Child and infants under the age of 2 will not be counted toward the maximum number of guests.

9. Other Vehicles: Campers, motor homes, trailers, boat trailers, and the like are not allowed on the property.

10. Inclusive Fees: Nightly rate is for the room only. Amenities are controlled by the HOA, and we do not charge or refund for issues related to them.

Crown Vacation Rentals cannot be held responsible if a guest is booking their reservation with an outside company and there is an error in regard to dates, pricing, taxes, cleaning fees or processing fees. If there is an error, we reserve the right to cancel or allow the guest to cancel within 48 hours of booking. Some outside companies charge guests a booking fee separately from Crown Vacation Rentals.

11. Rate Changes: Rates subject to change without notice.

12. Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

13. Unit Assignment: In rare instances it may be necessary to relocate Guest(s) to a different unit due to circumstances beyond our control, including but not limited to, maintenance, acts of God, owner usage and sale of a condominium. Should this occur, every effort will be made to replace the unit with similar accommodations?.

14. Valuables: Crown Vacation Rentals is not responsible for valuables left in the condo.