BY BOOKING A RENTAL AT THE PREMISES, YOU HEREBY AGREE TO THE FOLLOWING RULES AND REGULATIONS:
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Check-in Time: After 4:00 PM EST.
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Check-out Time: No later than 10:00 AM EST. If you fail to check out by this time on your last scheduled day at the Premises, you may be liable for the cost of an extra night. Our cleaning staff will arrive a few minutes after checkout. This check-out time is comparable to other rentals in the area and allows our cleaning staff enough time to properly clean and sanitize the home for the next group.
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Security Deposit: Guests will provide the deposit as laid out by booking platforms for potential damages. The deposit will be returned less any amount deducted to cover damages. If the damages exceed the deposit amount, you may be liable for any shortage.
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Cancellation Policy: The cancellation policy will be enforced per the policy of the booking platform. We always recommend guests purchase travel insurance.
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Management Hours and Communication Method: All communications shall be sent and received through the booking platform. Our office hours are typically 8:00 AM to 10:00 PM (EST) Monday through Friday. Management will be available on weekends to respond on an as-needed basis and will attempt to return any messages as quickly as possible on weekends.
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Maintenance Problems: During your stay, promptly report any maintenance problems through the booking platform. Maintenance may enter the premises to make repairs. If you report any unnecessary maintenance, you could be billed $100.00 per occurrence.
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Keys: Where applicable, keys to the Premises are to be left on the kitchen counter. There will be a charge of $25.00 for each lost key.
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Parking: You may park in the dedicated parking area of the Premises only. Please do not park on the road.
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Garbage: Please place ALL garbage in the trash bags provided. Please discard all bags in the proper receptacles that are provided.
There is a large metal bin in the driveway. Please place your trash inside and latch it to prevent wildlife interference. If you require more space or have excessive amounts of garbage, please contact your host. Leaving an excessive amount of garbage, or not properly bagging your garbage, could result in a $50 excessive cleaning fee.
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General and Safety Rules:
✸ No open flames or grills on decks
✸ Fires are not allowed anywhere inside of the Premises. Any unauthorized fires (including candles) will be charged $60.00 plus damages. Fireworks cannot be used on the grounds or balconies at the Premises.
✸ Possession or use of a firearm is prohibited.
✸ Possession or use of illegal narcotics is prohibited.
✸ No tampering with fire/burglar alarm equipment and devices
✸ No underage consumption of alcoholic beverages on the Premises and no contributing to the delinquency of minors.
✸ Please do not leave windows and doors open while operating air conditioning.
✸ The refrigerator/freezer temperature settings should be set in the middle position for optimal performance. Please do not adjust their settings.
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Occupancy: If more people at any point in time are brought to the Premises that were not included on the original reservation, you may be asked to leave the Premises without a refund or we will enforce a $75.00 per person per night fee for each additional guest. Our maximum occupancy is 8 guests. Please make sure you enter the correct number of guests at the time you make your reservation. If you decide after your reservation that you need to add more guests and it is still within our 8-guest limit, please message us and we will be happy to accommodate.
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Age Restriction: Primary renter must be at least 25 years of age, and have a government issued photo ID on file with the booking platform. You cannot book if you will not be staying the entire booking period. Guests under the minimum age must be accompanied by a parent or legal guardian. No exceptions. Any reservation obtained under false pretense will be subject to forfeiture of any payment, reservation fee or final payment and check-in will not be permitted or eviction of guest who has already checked in may occur. If you are under 25 years old and have multiple 5-star reviews as a guest, please reach out and we are happy to discuss potential options.
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Pet Requirements & Rules: We are happy to welcome pets at Legacy Chalet. This includes Emotional Support Animals. Please refer to each platform's respective Accessibility Policy for more details.
Pet Requirements & Rules:
Disclose all visiting pets on the booking platform.
Please only bring fully house-trained pets.
Please keep pets off of ALL furniture. Beds included.
Do not leave pets unattended and/or wandering in the home. Please bring a crate if necessary.
Report any damage caused by your pet. If we don’t need to charge you- rest assured, we won’t.
If an accident does occur- please clean it thoroughly.
Please keep pets leashed outside.
Please clean up all pet waste and stool in the yard.
Do not throw bags of waste in the outdoor trash bin without putting it in a trash bag first.
If your pet sheds- please clean hair to avoid any excessive cleaning fees.
Just as a general practice- prior to departure- walk through the home to make sure the pet did not leave behind any hair or unnoticed accidents.
Failure to comply with these rules may result in a $200.00 excessive cleaning fee.
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Outdoor Security Camera: There is an outdoor security camera mounted on the exterior of the home facing the driveway. This camera is equipped with video and audio capabilities. This is the only camera located on the Premises and is used for security purposes only.
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Power, Mechanical Failures & Closures: During your stay, if there is a failure of an item at the Premises, such as mechanical failures or service provider failures, we will make every effort to fix said item, but we are under no legal requirement to do so. We are not responsible for service outages caused by private vendors, such as the electricity provider, water and garbage provider, internet provider, cable provider, etc.
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Furnishings: Please do not move furniture, including TV’s or other electronic equipment, from present location. If you remove accessories to protect children, they should be replaced prior to departure. Do not remove outdoor furniture from its present location.
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Linens: Bed, bath and kitchen linens are provided for your convenience. Please make sure all linens, towels and other items are left and are not removed from the Premises. Items missing after your departure are subject to being billed to the credit card on file.
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Forgotten Items: Items left in the Premises or car during your stay are not the responsibility of the property managers. If your personal items are left in or at the Premises after your departure, you will be notified if they are found. They can be returned to the address you specify. There will be a shipping and handling fee to return. There may be a $25.00 service charge in addition to postage for any items that have to be mailed back to you.
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Smoking Policy: No smoking or vaping. Smoking or vaping is not permitted at the Premises at any time. The outdoor areas are also non-smoking areas. Evidence of smoking will result in an additional minimum $250 cleaning fee post-checkout.
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Electronics (where applicable): Televisions, Record players, CD players, etc. are pre-programmed. Equipment is not to be modified in any way or relocated. Non-compliance will result in a $25.00 reprogramming fee. The TVs are smart TVs and equipped with streaming services for you. Please use your own login credentials for your streaming needs and remember to log out of these services when you depart. Guests are not allowed to make purchases or rentals through any TV services. Any such action will result in a fee. Roku Guest Mode is provided on most TV’s. This allows guests to select their check out date and their log in credentials will be automatically deleted on their check out day. It is highly recommended that guests use this feature. Please remember to leave the remotes next to each TV when not in use. At check in please notify us immediately if electronic equipment is not working properly.
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Internet: The internet available is typically very reliable and sufficient for our guests' needs. The internet speeds should provide quality HD streaming on all TVs.
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Heat System/Pumps: Radiators: Feel free to adjust the settings within the limits to make yourself comfortable using the smart thermostats. AC/heat pumps: Feel free to adjust the settings within the limits to make yourself comfortable using the remote control provided. Rinai heater (Kids Room): Feel free to adjust the settings within the limits to make yourself comfortable using the panel on the unit.
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Outdoor String Lights: To turn on the outdoor string lights, please carefully plug them in on the outdoor deck. Please remember to turn off the string lights when you are done using them and when you check-out.
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Septic System: The house runs on a septic tank system. Please ONLY flush toilet paper down the toilets. Please use trash cans for baby wipes, feminine products, tissues, napkins, cotton balls, Q-Tips, etc. Please don’t put food or grease in the kitchen sink. All food waste should be placed in trash cans provided.
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Supplies: We furnish the list of supplies below for each booking at the property. Any additional supplies will need to be provided by you.
✸ 1- Shampoo bottle per bathroom
✸ 1 – Body wash bottle per bathroom
✸ 1 – Conditioner bottle per bathroom
✸ 1 – Kitchen Sponge
✸ 2 to 12 – Keurig coffee pods
✸ 1 – Outdoor black trash bag
✸ 2 – Toilet paper rolls per bathroom
✸ 1 – Paper towel roll
We also aim to ensure the below items are provided for all bookings as well but do not guarantee how many or what type of each will be provided. We are offering this list in hopes that it helps you plan your stay at the property.
✸ Sugar
✸ Spices
✸ Salt & Pepper
✸Coffee Filters
✸ Olive oil
✸ Kitchen hand soap
✸ Shampoo
✸ Conditioner
✸ Body Wash
✸ Disinfecting Wipes
✸ Bathroom extras.
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Owner’s Closets: Please do not attempt to open or tamper with the owner’s closets. If it is discovered the closets were tampered with, an additional fee of $100.00 plus damages will be charged to you.
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Kitchen: Use the cutting boards provided when cutting food items, instead of cutting directly on the countertops. Please load the dishwasher before your departure. If an excessive amount of dirty dishes is left behind, an additional cleaning fee of $50.00 will be charged to the guest.
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Maid Service: No daily maid service is provided.
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Disturbances: Occupancy and use of the Premises shall not disturb nearby neighbors. The Town of Mendon quiet hours are 10:00 PM EST to 7:00 AM EST. If guests are found to be having a party that is or could be disruptive to neighbors, we have the right to terminate the reservation and/or rental agreement and ask disruptive guests to leave the Premises. No refund will be given, and an additional minimum $250 cleaning fee will be applied.
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Major Weather Event: If the National Weather Service or local government, county, state officials issue a mandatory evacuation and your rental is within the time and geographic limitations of such evacuation order, a refund for the nights not stayed shall be given. No refunds for other weather events will be given otherwise. We recommend you purchase travel insurance to account for such non-refundable events.
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Outdoor Movie Projector: Please carefully plug the movie projector into the outlet on the deck using an extension cord. Gently pull down the screen attached to the shed. Do not use high volume on the projector. Noise carries very easily in this quiet community. It is highly recommended to bring a Bluetooth speaker to connect it to the projector. That way the sound source can be placed close to the person(s) watching the projector. Always bring the projector inside and roll the screen up after each use.
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Hot Tub: The hot tub can be operated and used by all guests. The hot tub is drained and cleaned between each guest. The hot tub technician takes photographs of the water as well as the chemical balance levels to ensure that all guests are using a clean and safe hot tub. Please adhere to the following rules/instructions:
Shower Before Use – Please rinse off before entering the hot tub to help keep the water clean.
No Glass – For your safety, absolutely no glassware is allowed in or near the hot tub. Please use the provided plastic cups.
No Food or Drink in the Tub – Crumbs and spills affect water quality and can damage the system.
Do Not Adjust the Temperature – The hot tub is pre-set to a safe temperature (typically 100–104°F). Please do not attempt to change it.
Limit Soak Time to 15 Minutes – Prolonged exposure can cause overheating or dehydration.
Children Must Be Supervised – Kids under 12 should not use the hot tub without an adult. Infants and toddlers are not permitted.
Use at Your Own Risk – For health and liability reasons, guests with medical conditions (e.g., heart disease, pregnancy, or high blood pressure) should consult a physician before use.
Keep the Cover On and Locked When Not in Use – This keeps the water warm, clean, and safe.
No Pets in the Hot Tub – Please keep furry friends out of the water.
Do Not Sit or Stand on the Cover – It is not designed to bear weight and can be damaged easily.
Dry Off Before Entering the House – Please help us keep floors dry and safe by using the provided towels before heading indoors.
No Diving or Rough Play – The hot tub is for relaxation, not horseplay or jumping in.
Use Appropriate Swimwear – Avoid cotton clothing, which can clog filters and degrade water quality.
Do Not Add Anything to the Water – This includes soaps, oils, or bath products, which can damage the system.
Please shower after use.
Please turn off lights after each use.
Hot Tub Hours – Please respect the Town of Mendon quiet hours by not using the hot tub between 10:00 PM and 7:00 AM.
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Sauna: The sauna can be operated and used by all guests. Please adhere to the following rules/instructions:
Shower Before Use – Please rinse off before entering the sauna.
No Glass – For your safety, absolutely no glassware is allowed in or near the sauna. Please use the provided plastic cups.
No Food or Drink in sauna
Limit Sauna Time to 15 Minutes – Prolonged exposure can cause overheating or dehydration.
Children Must Be Supervised – Kids under 12 should not use the sauna without an adult. Infants and toddlers are not permitted.
Use at Your Own Risk – For health and liability reasons, guests with medical conditions (e.g., heart disease, pregnancy, or high blood pressure) should consult a physician before use.
Keep the door latched when not in use.
No Pets in the sauna– Please keep furry friends out of the sauna.
Dry Off Before Entering the House – Please help us keep floors dry and safe by using the provided towels before heading indoors.
Please shower after use.
Please turn off lights after each use.
Sauna Hours – Please respect the Town of Mendon quiet hours by not using the sauna between 10:00 PM and 7:00 AM.
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Please observe all Rules and Regulations governing the use of the Premises you are occupying. These Rules and Regulations apply to both primary guests and their invitees, and failure to comply can result in eviction without refund.
Once again, we are not looking for different ways to charge you more for your stay at Legacy Chalet (we want you to come back!). These rules and regulations are meant to ensure all guests enjoy a clean, cozy, and comfortable stay when booking our home.
In consideration of being permitted to rent and stay at the Property, I agree on my own behalf, my family, any and all guests, and invitees that I AM FULLY RESPONSIBLE FOR ANY AND ALL RISKS OF INJURY OR DEATH. I hereby RELEASE AND HOLD HARMLESS Legacy Chalet its parent company, its members, principals, agents, officers, employees, and representatives as well as the owner of the Property.
I agree to FULLY AND FOREVER RELEASE AND DISCHARGE, AND NOT TO SUE Legacy Chalet, its parent company, its members, principals, agents, officers, employees, and representatives as well as the owner of the Property for any injuries or damages, including bodily injury or property damage that may result from or be related in any way to my rental and stay at the Property. I further agree to INDEMNIFY AND DEFEND Releasees, through their own choice of counsel, against any and all claims arising out of or related in any way to my rental of the property, including claims by third parties.