Require the Second Bed?

If you are two people staying we will assume you only require one bed unless you have booked for three or more guests or you have informed us via (the booking site you are on) messaging system. If there are two people staying and you require the second bed to be set up there is an additional charge of $110. You must let us know at least 48hrs prior to your arrival and have sent the additional $110. The second bed is a Queen size inflatable with a mattress topper.

Laundry

In the bathroom there is a washing machine and dryer. To conserve water we ask that you use the “quick” cycle for washing. It only takes around 33 minutes and uses a lot less water.

Please do not use any massage oils as they tend to place stains on the sheets, towels and quilt cover and as such we would need to charge you for the replacement linen.

Cooking

If you are planning on cooking please ensure you clean the cooktop after each use to avoid additional cleaning charges. Exhaust fan needs to be pulled out and there are two switches. One to turn lights on and the other for the fan. Please turn off when not in use.

When checking out of the apartment please ensure the place is left neat and tidy and the sink is cleaned of food items etc. Dishes etc are cleaned. Used towels are to be placed in the laundry area (so we know what needs washing). Garbage can be taken downstairs use (located inside the door on ground level just next to the lift) red bin for general waste and yellow lid bin for recycling.

If you have any issues with the apartment we ask that you contact us first before AirBnB as we can usually resolve any issue quite promptly. We also have over 10 apartments throughout the city so at worst we may be able to relocate you. Any request for a refund will be refused if we are not given the opportunity to resolve the issue first.

Please note we do not offer a change of dates within 14 days of your check in date and we operate under Air BnB's strict cancellation policy. There is no exception to this policy.

Other things to note:

Unfortunately the apartment is always booked so we are unable to offer early check in or a late check out as our cleaners need access. If you need to store your luggage you can check out the website BagBnB and there are locations all over Sydney who will store your bags for a small charge.

The city of Sydney is well known for cockroaches. Whilst every effort is done to ensure they are exterminated there may be occasions (especially during Summer) where they may appear. We do place baits around so you may see a dead cockroach on occasion too. So please don’t think cockroaches means the apartment isn’t clean. It gets cleaned thoroughly after each guest and that is generally over 100 times a year.

We do hope you love our apartment and enjoy your stay in our wonderful harbour city.