After the booking confirmation, the guests must complete a form sent as a requirement to comply with local regulations. When making the reservation, it will be necessary to provide the names, surnames, and identity document numbers of each guest before check-in. This information is necessary to authorize the entry of guests to the building, who must show the documents previously indicated at the building's reception. Check-in is from 15:00 PM and check-out is until 11:00 AM. We do not offer luggage storage service before check-in and/or after check-out. - The lobby and other common areas of the building are not waiting points before check-in and/or after check-out. In case entry to the apartment is with a physical key/card and it is lost, an additional charge will apply. If forgotten belongings are found inside the apartment after check-out, they will be kept in custody for a maximum period of 30 days awaiting recovery. After 30 days, they will be donated. - If forgotten food is found, it will be discarded. For each reservation, bed linen for each bed, 1 body towel per guest, 1 hand towel per bathroom, 1 floor towel per shower, 1 bottle of shampoo per shower, 1 bottle of conditioner per shower, 1 bottle of shower gel per shower, 1 soap per bathroom, 1 roll of toilet paper per bathroom, 1 garbage bag for each trash can, 1 kitchen towel, 1 dishwasher, 1 sponge, and 1 absorbent cloth are included. In case you need any additional amenities, it has an extra fee (feel free to ask our team). If the apartment has a sofa bed, it must be informed if it will be used for the corresponding setup. For every 30 nights of reservation, we offer a free cleaning during the stay. Cleaning includes changing bed linen and towels, and replenishing shampoo, soap, toilet paper, and garbage bags. The date and time of cleaning must be coordinated at least 48 hours in advance. Additional guests can only be added up to the maximum capacity of the apartment. - Visits to the apartment and/or common areas of the building are not allowed. Only guests previously registered at reception will be allowed to enter. If the property is petfriendly, take into account the following information regarding the pet’s fee and maximum capacity. 10 USD per pet for reservations of 3 nights or less 25 USD pet pet for reservations of 4 to 15 nights 50 USD pet pet for reservations longer than 15 nights Bear in mind the pet fee doesn’t cover any damages in the property or common areas. - Only 2 medium or small pets can get into the property regardless the type of property. - Only 1 big pett can get into the property regardless the type of property. It is not allowed to hang clothes or towels on the windows and/or balconies of the apartment. (Penalty 200USD) Parties or social gatherings inside the apartment are not allowed, nor is noise allowed after 22:00. Penalty: $300 USD Smoking (cigarette, electronic cigarette, cigar, and/or any type of drug and/or substance) is not allowed inside the apartment and/or building. This includes outdoor areas such as balconies, patios, and/or terraces. (Penalty: $100 USD) The use of the property for events, social gatherings, or photo sessions is not allowed. (Penalty $250USD) Capturing or recording images that generate monetary income inside the apartment and/or building is not allowed (commercial use). Non-compliance with any of the aforementioned rules by guests implies a monetary penalty that must be assumed by the responsible guest of the reservation. Any additional monetary expense due to arrangements and/or replacements for lost keys and/or damage to items, furniture, and/or infrastructure of the apartment and/or building that occur during the stay must be assumed by the responsible guest of the reservation. Front desk does not work for us, so any incident should be reported directly to us so that we can assist you if necessary.