◘ HOUSE RULES MANUAL

This is the Vacaanda Group house rules manual. Failure to comply with the following points may result in penalties such as the loss of the deposit and/or the cancellation of the reservation without the right of refund.

🔐 SAFES AND ACCESS POINTS

Safes are provided on the property for guests to store valuables such as documents, passports, cash, and jewelry. It is recommended to use them and make sure that all entrances are closed when leaving the villa. During check-in, guests can set their PIN for exclusive access. A fine of 50 USD may be applied if doors are left open while guests are not present or are sleeping. Neither the company, nor the property, nor the staff are responsible for lost items. If lost items are found, the guest must cover the shipping costs. Replacement keys are $40 USD. Please notify the host if you lose any keys.

⏰ CHECK-IN AND CHECK-OUT TIMES

Check-in is at 4:00 pm. Please let us know your check-in time in advance to facilitate the process. Early check-in requests must be approved by our concierge team and may incur an additional fee, subject to availability. If early check-in is not available, you can leave your luggage with our concierge team, but we are not liable for items left before 4 pm.

Check-out is at 11:00 am. Please let us know your departure time in advance to facilitate the process. Late check-out requests are subject to availability and must be approved by our concierge team, with a possible additional charge.

🧹 CLEANING AND MAINTENANCE

Guests must allow scheduled maintenance personnel access. Staff will wear company uniforms, and guests should only allow access to uniformed personnel. Sheets and towels are changed every three days. Towels are for use inside the villa only and must not be taken to other places. There will be a charge for any towels missing at the time of checkout. Stains from hair dyes, tanning lotions or other products may result in additional charges. Avoid sitting or lying on furniture with sunscreen, oils, tanning lotion or makeup on. Using towels to remove these products can stain fabrics and result in replacement charges

🚽 BATHROOMS

Septic tanks in Tulum and some parts of the Riviera Maya cannot handle the constant accumulation of paper. To avoid problems, please do not flush toilet paper or other hygiene products down the toilet. Dispose of these products in the trash can provided. Failure may incur a $50 fine for plumbing services. If the problem occurs outside normal hours, it will be addressed the next day.

🛋️ DAMAGE TO APPLIANCES AND FURNITURE

Guests must report any damage found or caused during their stay. Failure to report damage may result in repair or replacement charges. Each guest is responsible for their behavior and for any damage to the villa. Neither the owners nor the staff are responsible for injuries or damages resulting from the use of the villa or the pool.

🔇 PARTY/NOISE POLICY

Parties are allowed only with prior authorization. Small meetings must be approved by our Concierge team. No loud noise after 11pm. Guests must maintain a respectful attitude toward neighbors, vendors, and staff. Violations may result in a $500 fine, involvement of local authorities, and possible eviction from the property.

🔥 NO FLAMMABLE ITEMS

For the safety of all occupants and the preservation of the property, it is mandatory to observe the prohibition of all flammable objects. This includes, but is not limited to, candles, fireworks, and any other decorative materials that are combustible. Failure to comply that causes damage will result in liability for repair costs.

🚭 SMOKING

Smoking is strictly prohibited inside the villa. Guests who smoke will be fined 500 USD for cleaning and deodorization. Ashtrays are provided in the outdoor areas. Damage caused by cigarette burns will incur additional charges. Please be sure to close the sliding glass doors while smoking to prevent smoke from entering the villa.

🏊 POOL RULES

Running or jumping into the water in the pool area is prohibited for safety reasons. Children under 12 must be supervised by an adult while using the pool. The pool should not be used while intoxicated. The property is not responsible for injuries sustained while using the pool. There is no lifeguard; guests swim at their own risk. Please shower before entering the pool and avoid throwing trash in the area to prevent plumbing and drainage problems.

🐾 PETS

This villa is pet friendly, but prior authorization is required. Guests are required to inform us in advance and are held responsible for any damage caused by their pets. A fee of $150 per pet, per stay applies.

👶 CHILDREN

Families with children are welcome, but guests are fully responsible for their safety and any damage to the property caused by minors. We ask all guests to respect the neighbors and avoid causing any disturbance.

⚡ ENERGY CONSUMPTION

Guests are responsible for managing energy consumption in the villa. Please turn off lights, air conditioning, fans, and electronic devices when not in use. To minimize energy consumption and carbon footprint, please do not leave the air conditioning on when guests are not in the house.

🎉 DECORATION

Our decorating services include assembly, materials and cleaning. The staff will make sure that the decorations are placed safely to avoid damage. Bringing your own decorations incurs a charge of USD 25–30 for additional cleaning time, plus additional charges for any damage caused to the house.

CHEF

Our chef services include shopping, cooking, and cleaning the place. The staff will make sure to avoid damage. Bringing your own chef is prohibited and will incur a fine of 500 USD per stay.

🚫 ILLEGAL ITEMS

Please respect our policies and Mexican laws during your stay. Possession and use of drugs and weapons is illegal in Mexico. Failure to comply can result in immediate eviction with no refund.

⚠️ UNEXPECTED EVENTS

Tulum is a developing city and occasional power outages may occur. Although we work to resolve them quickly, some situations are beyond our control. In the event of severe weather or catastrophic events, the company reserves the right to access the property without prior notice to prepare for or mitigate damage. We may also ask guests to vacate the property for safety reasons or to protect the house. The company is not responsible for power, water or Wi-Fi outages caused by provider problems, severe weather, or external maintenance.

Thank you for your cooperation and for respecting our rules. We trust that you will have a pleasant stay in our villa. If you need assistance or have any questions during your stay, please don't hesitate to contact our staff.