By completing the reservation form and payment, you acknowledge your reservation and agree to Allevo Homes' Terms and Conditions. The primary guest must be at least 25 years old and stay in the home throughout the booking. Failure to comply will void the reservation, and all guests must vacate the property without a refund.
A. BOOKING CONFIRMATION
Reservation confirmed upon deposit receipt.
Guests receive a Booking Confirmation to review details, such as names, arrival/departure dates, rates and property.
Arrival instructions emailed up to 2 days before check-in. We advise checking your junk or spam mailbox.
B. CANCELLATION POLICY
Client Cancellation : Written cancellations are required and subject to the following penalties:
• Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
• If they cancel after that, you’ll be paid for each night they stay, plus one additional night, plus 50% for all unspent nights.
•If guests choose the non-refundable option at a discounted rate. If they cancel, they won’t be refunded, and the reservation will still be subject to the standard cancellation policy.
No refunds for late arrivals, early departures, or unused days. We reserve the right to modify or terminate rental contracts without compensation. In the rare case of property change, we'll aim to relocate your reservation to a similar or better property. If relocation isn't possible, we'll refund all payments.
Once confirmed, a home cannot be substituted without financial penalties.
Allevo Homes Cancellation: If unforeseen damage or circumstances beyond our control render the property unavailable, we'll seek alternative accommodation. If unavailable, a full refund will be issued, with no further liability.
Allevo Homes is not responsible for any losses or alterations caused by events beyond our control. We recommend travel insurance for cancellation coverage.
C. CHECK-IN/CHECK-OUT
• Check-in is at 4PM (Door codes are activated for a 4PM check-in)
• Check-out is 10AM SHARP
• No late check outs are permited (Door codes deactivate at 10am)
Please ensure all items are removed from the home by that time.
D. ALLEVO HOME PROPERTIES
• All homes come with basic toiletries and kitchen supplies; guests must provide additional supplies.
• Smoking is prohibited; a $250 fee is charged for smoking detection.
• Guests must follow trash and parking rules of the resort's Homeowners Association to avoid fines.
• Pets are NOT allowed.
• RVs, campers, and trailers cannot be parked in driveways or the development.
• A cleaning fee is applied; excessive cleaning incurs a $10 fee per bag.
• Maximum occupancy is strictly enforced; no more than the legal limit is allowed.
• Underage drinking is prohibited; violators will be reported to authorities and asked to vacate without refund.
• Guests must respect neighbors and keep noise levels down, especially during early mornings and late evenings.
• Care must be taken with uncovered food to prevent pest issues; additional pest control costs may be passed to guests.
• Bed bug presence presumed to be caused by guests unless proven otherwise; treatment costs are the responsibility of guests.
E. POOL HEAT and POOL HEAT REFUNDS
All homes with pools feature a pool alarm or pool fences for guest safety. The pool alarm can only be disabled if the home has a pool safety fence, as required by Florida law. Please inform your agent if you need a pool fence when booking.
The heaters are programmed to maintain a temperature of 86°F for proper chemical balance, which typically takes 24-48 hours to achieve. Once the pool reaches the desired temperature, the heater will cycle on and off to maintain it. However, if the outdoor temperature drops below 52°F, the heater will automatically shut off until conditions improve, as colder weather can impact its ability to keep the pool warm.
Please note, we cannot be held responsible for any disruptions in pool heating caused by equipment issues or weather conditions. We encourage guests to review the weather forecast prior to their stay. If cooler temperatures are expected, you may wish to reconsider or cancel the pool heat option accordingly.
No refunds are given for post-stay reports of issues.
F. LIABILITY
Allevo Homes assumes no liability for injuries to guests or visitors on the property, including the house, grounds, or swimming pool, nor for any loss or damage to personal belongings. We are not liable for matters beyond our control, such as acts of God, construction nearby, or utility failures, though we strive to minimize disruptions.
We do not accept responsibility for lost or stolen guest property; guests should report such incidents to the authorities and then to Allevo Homes.
Guests are responsible for supervising children and using provided amenities, such as games and toys, at their own risk. Children under 18 must not be left unsupervised.
There is no lifeguard on duty; guests use the pool at their own risk. Diving, horseplay, and unsupervised use by non-swimmers are prohibited. Guests must promptly report any issues with pool alarms or safety fencing.
BBQ use is at the guest's risk; we accept no responsibility for injuries resulting from BBQ use. Guests are responsible for gas bottle connections and must ensure children stay away from BBQs.
G. GUEST ASSISTANCE
If you require assistance or have questions during your stay, please contact us.
For emergencies after hours, our call center is available. Emergency situations include, but are not limited to:
Power outage
Heating issues
Fire in the home
Water shortage
Locked out
Air conditioning problems
Malfunctioning door codes
H. FORCE MAJEURE
We cannot accept liability or provide refunds for 'force majeure' events, including but not limited to war, riots, errorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disasters, fire, adverse weather conditions or other events outside our control.
