-Must be 25 to rent. -No discounts are given through the Airbnb platform. -Photo ID required -Pet fees are NOT included in the original reservation price or room rate provided by Airbnb when booking. Any applicable pet fees will be added to your reservation MANUALLY and charged AFTER the booking is complete. Let us know if you want to pay for your pet fee through a direct CC charge or directly via Airbnb. Pet fees are $75, plus taxes, for 1-3 bedrooms and $95, plus taxes, for 4+ bedrooms. Pet policy is listed in the agreement below. -Signed Rental Agreement Required After Booking. (Listed below):

Rental Agreement Please read the vacation rental agreement carefully:

Any monies received by Red Door Getaways for occupancy of vacation property indicated the acceptance of the terms of our vacation rental agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.

Renter requirements
For legal and accounting purposes, the person placing the reservation must be 25 years of age and the same as the credit/debit cardholder. The Rental Applicant is considered to be the Lead Renter and will assume full responsibility for all members of the Rental Group throughout the rental period. Information or instructions relating to this rental will be communicated to the Rental Applicant only and not to any third-party member of the Rental Group.

Down payment/ payment
For reservations made 30 days or more before the rental commences, an initial rental deposit payment of 50% of the rental fee will be due at the time of booking. In the event of a reservation not being accepted by Red Door Getaways, all fees paid will be refunded immediately. Any booking made within 30 days of the start of the rental period must be paid in full by credit card at the time of booking. No reservation may commence without full payment being cleared. Once a reservation is received and accepted by Red Door Getaways, The Renter is liable for payment of the balance of the rental before the occupation of the property. Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited.

Damage policy
As a condition to the rental of all vacation properties, Red Door Getaways reserves the right to charge the Lead Renter/Cardholder’s credit card for any and all uncovered guest/invitee-caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Red Door Getaways is hereby granted the right to charge the guest's credit card without the requirement of the Lead Renter/Cardholder’s signature for each payment. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages. If charges ensue, a receipt of any transactions will be emailed to the address provided by the Guest above. If the Patient/Cardholder fails to dispute a charge within 30 days from the time the Credit Card is charged, the Lead Renter/Cardholder agrees that the charges are valid and agrees not to dispute said charges.

Upon arrival
Should you encounter any problems with your rental property, including cleanliness issues or broken or unusable items, we kindly request that you contact our office without delay. In case you can't reach us, please leave a message. It's crucial for us to be made aware of any issues during your stay to rectify them. Please note, no refunds or considerations will be made unless we have been informed about the problem and given a chance to fix it. Please understand, refusal to allow us to resolve these issues will forfeit your eligibility for a refund.

Emergencies/ maintenance In the event of a problem getting in the vacation rental or if there are problems with the condition or functionality of the vacation rental, please immediately contact Red Door Getaways (leave a voice message if there is no answer!). We will make every effort to return your call as soon as possible.

Arrival time Check-in is at 4:00 p.m. Early arrival may be arranged, pending other reservations and the maintenance/housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do NOT arrive at the property before your scheduled check-in time. If you have not arranged for early check-in, you may be charged a $100 fee for each hour prior to 4:00 pm that you are on the property as it may interfere with cleaning/maintenance/inspection schedules. We strive to always ensure check-in is at 4:00, but during the busy season or situations out of our control, it can't always be guaranteed. Refunds are not given for this situation.

Departure time Check-out is at 10:00 a.m. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late checkout, you may be charged a $100 fee for each hour beyond 10 am that you are still on the property. If the cabin has not been vacated by 4:00 p.m, a fee equal to the rental rate of one day plus the $600 late fee will be assessed.

Cancellations Cancellation Policy and Changing a Booking Once a reservation has been accepted and confirmed, cancellation at least 60 days before the arrival date will receive 100% monies back. -50% refund of the amount payable (if paid in full, otherwise deposit is held) if you cancel at least 30 days before check-in.
-The Renter will forfeit all monies paid (less the cleaning fee) for that reservation if canceled within 30 days of your arrival. -Reservations can not be changed within 30 days of arrival.

Inclement Weather: Red Door Getaways does not issue refunds due to acts of nature such as weather (i.e. rain, hurricanes, tornadoes, etc), road conditions, snow conditions, power outages, or forest fires. Where applicable, the Property is offered for rental during the winter months and during hurricane season. However, Renters are advised to rent at their own risk. We are not responsible for weather conditions and will not refund monies collected due to weather-related issues or if the Renter is unable to reach the property. Renters are reminded to ensure that they and their vehicles are suitably prepared and equipped for driving in the wintry conditions likely to be encountered during their visit. Snow tire chains and/or 4-wheel drive vehicles are highly recommended in our mountain locations.

Power Outages: Sometimes power outages can occur due to passing storms or high winds. If your cabin is on a well, you will not have water until the power is restored, as wells require electricity for the pump. We recommend having an extra gallon or two of water on hand in case it goes out for a few hours. This way you have something to drink or are able to flush the toilet, wash your hands, etc. Contact us to report an outage.

Road Conditions: We do not guarantee road surface conditions. Most roads in our area are well-maintained, but some can be curvy and steep. In the winter months, it is not uncommon to occasionally have hazardous road conditions. It is recommended that all guests have four-wheel drive and/or tire chains during these months. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide transportation or assistance for vehicles that have become stuck. We are not responsible for any towing charges you may incur during your stay.

Travelers Insurance For those unforeseen circumstances, it is highly recommended that the Guest considers travelers insurance. We recommend and offer Cancel For Any Reason (CFAR) travelers insurance.

Number of Guests
Occupancy of the Property: The number of guests occupying the Property is strictly limited to the published maximum number of persons a property can accommodate. Exceeding the number of maximum persons can lead to immediate eviction without a refund or could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, or gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Red Door Getaways for prior approval. If there is excessive noise or music, any illegal activity, or evidence of a violation of these policies, you may be asked to vacate the premises without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

Condition of the Property The Property will have been inspected prior to occupation and therefore The Renter undertakes to:

• Notify The Owner immediately with regard to any damage and/or maintenance issues that require attention.
• Keep the Property and all furniture, fixtures, fittings, chattels, and effects in or about the Property in the same state of repair and condition as found at the commencement of the Rental.
• Where a cleaning service is provided; The Renter shall follow the departure instructions provided by The Owner. Failure to do so to the satisfaction of The Owner will result in a damage/cleaning charge being levied.

Linens & towels Towels, sheets, pillows, and blankets are not meant for outside use. Please do not wash the linens with dark items. Charges may ensue for damaged linens. You are responsible for bringing pool/hot tub towels as we only provide bath towels.

Smoking Smoking is NOT permitted in any Red Door Getaways property. If there is any tobacco or marijuana smell in the cabin after your departure, you will be charged a $300 fine for extra cleaning. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

Pet Policy - We only accept dogs. UNAUTHORIZED PETS: You are required to let us know if you intend to bring a dog to be authorized. -No dogs are permitted without the prior consent of the Owner. The renter will pay to cover any damage caused by their pet to the property or furnishings during the tenancy. If you are traveling with dogs to a pet-friendly property, YOU MUST LET US KNOW to ensure we collect the pet fee. -Any evidence of pet occupation in NON-DOG-FRIENDLY PROPERTIES will result in a penalty fee of $300. Any evidence of pets could also result in immediate eviction with no monies refunded. -The Owner accepts no responsibility for any allergic reaction or other conditions arising from the occupancy of the property. The designation of “No Pets” does not indicate there have not been pets at the property at some time. -If you are traveling with dogs to a dog-friendly property, in order to keep bed covers clean and sanitary, do not allow your pet on any bed or couch that does not have a protective covering. We ask that you bring flat sheets or some form of protective covering from home to cover all upholstered furniture and top-of-bed coverings. Do NOT allow your pet on the bed sheets, quilts, etc. If you do allow your pet on the bed, please REMOVE our quilt, fold it, and place it on the shelf in the bedroom closet during your stay. Our cleaning company will not launder extra linens for pets, so you are responsible for bringing your own. If you do not follow these regulations, you will be responsible for any additional cleaning costs if necessary (up to $250). If any damage to the property is caused by your pet, you will be responsible for those damages. You MUST contain your dog in a crate when you are not in the cabin. This is non-negotiable. You are responsible for bringing a crate with you. Please bring your own plastic bags to pick up pet waste from the yard. You MUST clean up after your pet each time.

Service Animals If your animal is a true service animal we welcome your service animal to our properties. A true service animal as defined by the American with Disabilities Act (ADA). This does not include emotional support, therapy, or comfort animals. Emotional support, therapy, or comfort animals are covered by the Fair Housing Act (FHA), however, this does not apply to transient housing. If you have a doctor's note and a license for an ESA you do not have an ADA service animal. It violates Tennessee state law to misrepresent an ADA service animal. Please note the following disclaimer is not intended to insult or offend those who require the use of an ADA service animal. At the same time, we want our policy to be clear. Due to the overwhelming disregard for pet policies and the abuse of the "Service Animal" title; we wish to be transparent about our policy. Damages caused by an animal will be pursued to the fullest extent and if it is found that the animal is not a service animal as defined by the ADA we will pursue misrepresentation of a service animal as well.

To comply with ADA guidelines, we may ask two questions: a. Is the dog a service animal required because of a disability? b. What work or task has the dog been trained to perform? No documentation or identification is required for your service dog. Distinction from Pets: Service dogs are not considered pets under the ADA. Therefore, pet policies and associated fees or deposits do not apply to service dogs. Etiquette and Behavior: Please keep your service dog on a leash or harness, unless performing a task. Maintain control over your dog and ensure their behavior is not disruptive. Promptly clean up after your service dog.

Wildlife Please keep in mind you may experience some of Mother Nature's “critters or insects”. We do have the property treated for them on a regular basis, but it’s not uncommon for them to slip back inside. No reduction of rent; rebate; or refund will be issued due to wildlife.

Equipment and Facilities Provided Equipment and facilities are provided at the discretion of The Owner and whilst every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential elements unusable, the Owner does not take responsibility for replacing or refunding The Renter for the lack of use of this equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as televisions, DVDs, hot tubs, and Jacuzzis. The Renter must report any inoperative or defective equipment to The Owner promptly! The Owner will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in the Pigeon Forge/Gatlinburg area. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of things such as a dishwasher, washer, dryer, TV or other appliances.

System(s) Failure If a breakdown should occur to fundamental elements such as HVAC, water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system breakdowns caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities. The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond their control. Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring properties, or any nuisance afforded by the natural elements of the location such as flying insects or the animal population.

Plumbing
Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain. Service charges could ensue if required due to plumbing neglect.

Use Of Internet Services Where internet services are provided, there may be download restrictions and a charge may be levied if these are exceeded. It is The Renter's responsibility to check for restrictions on an internet device before commencing any download.

Right of entry Guest(s) agree that Red Door Getaways reserves the right to enter the rental property at any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations, or improvements as we may deem appropriate.

Security & safety risks Always lock doors and windows when you leave the vacation rental! We are NOT responsible for theft or loss of personal property. When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. Red Door Getaways does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazards except citronella candles in buckets outside or supplied emergency candles in case of a power outage.

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Red Door Getaways or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs, and attorney fees resulting from loss, damage, or injury to Guest or licensees or their personal property.

INDEMNIFICATION & HOLD HARMLESS While Red Door Getaways and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Red Door Getaways and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Red Door Getaways and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold harmless and indemnify Red Door Getaways and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.

LIMITATIONS OF LIABILITY The Renter represents, warrants, acknowledges and agrees with Red Door Getaways that he/she will use the Property and its facilities in accordance with The Terms and Conditions above and the Information provided and that he/she does so at his/her own risk and that he/she indemnifies and saves The Owner harmless from any personal injury, sickness or death, loss or damage, however caused, to person or property of The Renter, his/her family, or guests, before during or after the time of occupancy. Further, he/she accepts full responsibility for the use of the Property and any recreational equipment, etc. and agree to pay for any damage of said equipment, other than for normal wear and tear. The Renter further acknowledges he/she is responsible for ensuring all Forestry Regulations are observed during use of fire pits, such as obtaining a fire burning permit if required, weather conditions, etc.