We know you're excited to start planning your trip to the Smokies! Before booking, please take a moment to review our house rules to ensure we're the perfect fit for your holiday. Please note, we require a rental agreement, security deposit, and a government-issued ID to complete the booking for Falcon Ridge. Rental agreement with government ID upload must be completed within 48 hours or booking will be canceled.

General House Rules: *Must be 25 years or older to reserve. *Digital submission of government issued ID, $500 security deposit and signed agreement required for booking. Rental agreement with government ID upload must be signed within 48 hours of booking. *Guest names must match on the credit card and government issued ID. *No third-party bookings accepted. *Reservations made under false pretenses will be terminated, forfeiting all payments. *Smoking (including cigarettes, cigars, vapes and marijuana) and drug use are strictly prohibited on property; fines and possible eviction for violations. *No animals allowed; unauthorized pets lead to eviction and loss of deposit.

Guest Responsibilities *Guests responsible for any damage caused by negligence. *Guests must ensure all group members understand the rental agreement. *Adults must supervise minors at all times. *Guests must secure the property and are responsible for lost items. *Guests are expected to exercise safe, prudent, appropriate, and cautionary use of our property. Guests shall notify us of any element of the property that they feel needs attention and provide us a reasonable amount of response time to remedy the situation. Your silence indicates full acceptance of the unit and its condition.

Occupancy and Noise *Maximum capacity of 10 guests; violations lead to eviction without refund. *No parties or gatherings allowed at any time.
*Noise ordinance in effect from 10 PM - 8 AM per HOA. Violators may be evicted without refund.

Check-In/Out *Check-in at 4 PM; check-out before 10 AM. *Late departure incurs fees of $100 and $50 dollars each additional 30 minutes.

Surveillance *Exterior cameras present (1 ring camera doorbell/1 camera on front deck and 1 camera on side of cabin); tampering results in eviction without refund. Cameras are required by our insurance policy.

Parking *Limited to 4 spots; no parking on the road per HOA. Guests are responsible for towing of illegally parked vehicles.

Internet and TV *Wi-Fi provided. Refunds will not be given if our Wi-Fi provider goes down. *No illegal downloads or cryptocurrency mining allowed. *Tampering with or disconnecting Wi-Fi is strictly prohibited and will result in a fine and possible eviction.

Keyless entry *Our cabin is equipped with Schlage keyless locks, making your check-in process easier and faster. We will send important information (cabin address, directions, and your door entry code) via email or app/text message, a few days prior to your arrival date. *Repeatedly entering the wrong code or tampering with the keyless lock could lock you out. Please explain to small children that the keyless entry is not a toy. A $75.00 fee will be charged if a locksmith is required to come to the cabin to reset the keypad.

Fire Safety *Fire extinguishers and smoke detectors must not be tampered with per TN state law.

Hot Tub *The hot tub is emptied, cleaned, serviced, and sanitized between guests. Do not add anything (soap, bubble bath, bleach, etc...) to the water. *Certain health risks are associated with using the hot tub. Pregnant women, guests with heart conditions, high blood pressure, diabetes or other medical conditions should not use the hot tub. Adult supervision is required at all times while children are using the hot tub. Please limit soaking time to 5 minutes for children.
*Hot tub cover must be replaced when it is not in use *Please do not sit or stand on the hot tub cover. The cover will break and will need to be replaced using your security deposit. *Upon departure, if any foreign items such as food, alcohol, beer cans, glass, bath products, etc. are found in the hot tub you will be charged a $100.00 deep cleaning fee for the safety of our next guests. *NO GLASS near or in the hot tub area *Please do not unplug or change settings on the cold plunge. The temperature cannot be adjusted. *We do not refund for malfunctioning hot tub but do our best to ensure they are in working order.

Community Pool *An outdoor community swimming pool in the resort is available for use Memorial Day - Labor Day, weather permitting. Please do not bring the towels from the cabin to the pool. Guests may use the pool at their own risk. All children under the age of 18 must always be accompanied by an adult. NO LIFEGUARD ON DUTY.

Maintenance/Housekeeping/HVAC *Report issues upon arrival or as they occur; no refunds for maintenance problems. Upon notification owners will do our best to rectify the concern for the guest. Cabin entry may be required after the guest is notified via email/phone/text/app message.
*Extra cleaning charges may occur for throwing trash off the decks/outside property or excessive uncleanliness (stain, body fluids, etc.) upon departure. *In warm weather, do not set the AC thermostat below 68°, it will cause the system to freeze up; do not turn on the AC at all during winter months or when outside temperatures are below 60°. Please keep doors and windows shut when the HVAC system is in use. If the HVAC system freezes, a service call will be required as it will damage the unit. HVAC is Wi-Fi controlled. *Moving furniture is not allowed. *Any garbage must be stowed in the bear proof garbage cages out front. Our bears are very smart, so please lock the cage. Trash or cigarette butts left on any porch, deck or property grounds are also subject to a $250 fine

Lost and Found *Owners are not responsible for items left in the cabin upon check-out.

INSECTS & WILDLIFE *Our cabin is professionally treated by a licensed pest control company. Please realize that you are in the Great Smoky Mountains and you may occasionally have uninvited guests in and around the cabin. Refunds will not be given for visits from these natural and uninvited guests.

Disputes and Indemnification *Governed by Tennessee law; guests indemnify the homeowner against claims.