• Check in from 11:00 AM only to leave bags. The house will be cleaned until 3pm and 3pm will be clean and perfect for you.
• If you have to check in between 11:00 am and 3:00 pm, you can come to the apartment to leave your bags. You will then have to return to the apartment once the apartment is clean and perfect for you from 3:00 pm onwards.
• ID: upon confirmed reservation, you will be sent a link to provide ID details of all guests and make ID recognition with video selfies. It is mandatory to provide the documents of all guests and make identity recognition with video selfies by the date of check-in, otherwise you will not have access to the apartment; in accordance with the law art. 109 of the TULPS (Text Unique Public Security Law) it states that "... the owner of the house can only give accommodation to people who have provided a valid identification document and have been recognized".
• BEDS: For groups of up to 4 people, the two single beds and the double bed will be prepared. If you also want the sofa bed for personal preferences, there is an additional cost of 30 EUROS to be paid on the platform. The request must be received by platform by the day before your check-in, otherwise we will not be able to accommodate the request. For groups of 5 or 6 people, however, the sofa bed will also be prepared and included in the price.
• it is forbidden to use the sofa bed as a bed during the stay without permission or sheets.
• Follow the instructions to self check in to enter the apartment. Instructions will be sent to you on the platform three days before your check-in date. Check in can also be done late in the evening.
• Self check-in time is from 11am to 10pm. After 10:00 pm it is still possible to self check-in, but phone or chat support on the platform will not be guaranteed. Our support times are from 9am to 10pm.
• Out of the time frame 9:00 – 10:00 pm we are not available, either by phone or chat on the platform. In case of any need or reports made during these times, you will need to contact us again when assistance is reopened.
• Check-out no later than 10:00 a.m. Turn off lights and air conditioning, close all windows and the door of the apartment. Close the door with the "back" button on the keypad, next to key 9. Please note that it is necessary to take out the garbage at check-out.
• It is necessary to communicate the arrival time at least the day before your arrival.
• Respect the property and keep it clean.
• Turn off lights and air conditioning every time you leave the apartment.
• Close the windows and close the front door every time you leave the apartment. We are not responsible for your belongings in case of break-in or theft.
• We can offer a travel crib for children for free if requested before your stay. Please note that blankets and sheets for the crib will not be provided. You'll need to bring your own. The request must be received by platform by the day before your check-in, otherwise we will not be able to accommodate the request.
• It is strictly forbidden to smoke in the apartment or on the stairs, in accordance with art. 51 of Law 16 January 2003 n. 3 "Non-smoking health protection".
• Respect the neighborhood, do not run on the stairs and keep your voice and music low during quiet hours (10:00 - 09:00).
• At check-out, do not leave dirty dishes, leftover food or garbage in the house. It is necessary to take out the garbage at check-out and do the recycling.
• RECYCLING: in the inner courtyard there are all the baskets and they are indicated in the welcome guide in the apartment:

White basket = Paper. Green Trash = Glass Transparent white bag basket = Undifferentiated Basket with yellow bag = Plastic

IMPORTANT! ADDITIONAL FEES

• EURO 50 (Only in case of emergency for loss of emergency keys or other reasons that require our intervention due to negligence).
• EURO 100 in case of late check-out not authorized more than one hour after the scheduled time (10 am) and for an additional EURO 100 at each hour, or fraction of the hour, additional. In fact, it is strictly forbidden to check out after 10am, unless it has previously been arranged with us through the platform. This expense will increase by 100 euros for every other hour, or fraction of it, additional delay after checkout.
• Euro 30 (only if required) for the use of the sofa bed for preferred reason (ex: two people do not want to sleep in the same bed and the prepared sofa bed is required). Valid for groups of up to 4 people. Does not apply to groups of 5 or 6 people.
• EURO 50 if you leave dirty dishes, leftover food or garbage in the house. Please note that it is necessary to take out the garbage at check-out and do the recycling.

If these amounts are due, they will be required through the platform. Amounts will not be accepted in cash.