HOUSE RULES & POLICIES

Booking Confirmation Procedure: Person with the platform account is the “Booking Guest.” • Booking Guest must be 21 or older and submit government-issued ID to confirm age within 24 hours of making reservation (obscure your ID#) • Booking Guest must sign and return the Cancellation Policy & Rental Agreement within 24 hours of making reservation • Booking Guest must stay at the property for the entire reservation dates (booking for others is not allowed) • Payment must be completed at the time of booking. If payment does not go through within 72 hours, we will cancel the reservation. The name on the card used for payment must match the name of the guest on the reservation.

Disclaimer: The indoor pool waterfall has been removed and sealed due to insurance concerns. It is unavailable for use during your stay. We are very sorry for the inconvenience.

Heated Indoor Pool: Our cabin features a private indoor pool that is heated for your enjoyment. The pool's temperature is carefully maintained between 80 and 84 degrees Fahrenheit, ensuring a comfortable swimming experience throughout your stay.

Pool Cleaning/Maintenance: Our pool cleaning team will require access to the cabin once a week for pool maintenance. Your presence is not necessary during these maintenance sessions. We kindly request that you ensure all pets are crated during this time.

Hot Tub Maintenance: We take hot tub hygiene seriously. After each guest's stay, our hot tubs undergo a thorough cleaning process, including draining, scrubbing, and a meticulous bromine wash. This ensures a clean and safe hot tub experience for every guest. Please keep in mind that after this thorough cleaning, the hot tub may initially be at a lower temperature upon your arrival, as it is refilled with cool water.

Quiet Hours: We kindly request that all guests observe quiet hours from 10 PM to 8 AM. During this time, we ask for your cooperation in keeping noise levels to a minimum out of respect for other guests and neighbors.

No Smoking Indoors: We have a strict no-smoking policy indoors. Smoking is only permitted in designated outdoor areas away from windows and doors. Please dispose of cigarette butts properly and avoid littering the property.

Pet Policy: Please let us know if you plan on bringing a pet, as all of our properties are dog-friendly. There is a $100 non-refundable pet fee, per pet. We do have a few requests, to ensure our properties remain pet-friendly. Please do not allow any pets in the pool or pool area, on furniture, or on bedding. They will need to be crated if left alone at the cabin. Also, please make sure any pet waste is picked up, placed in a bag, and disposed of in the outdoor trash bins. We look forward to hosting you!

Power Outages: Please be aware that power outages can occur in the Smoky Mountains due to various factors, including severe weather conditions, high winds, or other unforeseen events. While we strive to maintain an uninterrupted power supply at our properties, occasional outages may happen, and we appreciate your understanding during such situations. Power is typically restored by the electric company within a few hours.

----- FINE POLICY -----

Additional Guest Violation: As per regulations set by the County Fire Marshall, we adhere strictly to the maximum occupancy limit set for our property.

Unauthorized Pet Infraction: Transparency is a cornerstone of our business. We also believe in providing fair compensation to our dedicated cleaning team. Any guest found to have brought in pets without prior authorization will face a minimum fine of $200 per pet.

------- CHECK-OUT INSTRUCTIONS OVERVIEW -------

• Check out before 10 AM.
• Please leave the bedsheets on the floor by the bed and remember to grab all your belongings.
• If the fold-out sofa was used please be sure to take off the sheets and fold the sofa back correctly in its original position.
• Please take the trash out to the bear-proof bins outside. If you have any extra trash, kindly place it inside the cabin near the front door, and our cleaning team will remove it after your checkout.