House Rules – The Heaven in Houston + St Zane Duplex Estate

In an effort to keep everyone and everything safe, please review and agree to the following before booking:

Check-In / Check-Out

• Check-In: 4:00 PM or later (instructions provided prior to arrival)
• Check-Out: 11:00 AM sharp

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Events & Guests

• Only guests listed on the reservation are permitted. No unauthorized parties or events.
• Unauthorized guests will incur a per-person fine.
• Approved events must be arranged in advance, with additional fees and deposits paid prior to stay.

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Parking

• Maximum of 10 vehicles permitted: 8 inside the gated driveways and 2 on the street.

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Pool (Heaven in Houston only)

• 5 ft. deep – no lifeguard on duty. Swim responsibly.
• Pool heating must be requested at least 24 hours prior to check-in (seasonal availability; fee refundable if heating is not operational).

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Smoking

• No smoking of any kind anywhere on the premises.

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Bugs

• Insects (flies, ants, mosquitoes, etc.) are inevitable in outdoor spaces. We conduct regular pest control inside and outside to maintain comfort and cleanliness.

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Cleanliness

• Use white/black towels as suggested to avoid stains (fees apply for unremovable stains: $60 for bodily fluids, $20 if trash is left unbagged at checkout).
• Please return any moved furniture to its original position.
• Guests are responsible for damages or missing items, including wall décor.

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Lockouts

• Guests are responsible for locksmith costs if re-entry is required.

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Pets

• Pets are welcome but must be added to your reservation.
• No pets on furniture or left unattended.
• Do not use kitchen bowls for pets.
• Clean up after your pet.
• Pets are not allowed in the pool.

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Violation of House Rules

• Violations will incur additional fees as listed in our welcome booklet and online listing.

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If you agree to comply with these terms, simply respond “I agree” to proceed with your booking.