Please remove your shoes when in the home.
Please no food in the bedrooms.
Leave the pool sliding door closed when the air conditioning is on.
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Rental Acknowledgement: The reservation terms and conditions form the sole contract between Neil and Melanie Feliciano (referred to as we) and the person signing the reservation form, who must be over 18 years of age and who shall be deemed to sign this form on behalf of all the persons herein. No contract shall exist until we have received the assigned reservation form together with the correct ‘advance payment’ and/or ‘full payment’ and we have confirmed the reservation in writing.
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Accommodations: The accommodation rates are quoted are PER NIGHT / PER WEEK (not per person) and include electricity, air conditioning, heating (when applicable), cable TV, linens, and the use of all amenities and facilities within the home. Prior to booking, rates are subject to change without notice.
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Taxes: A hotel tax is required for all lodging in the Central Florida area (including Orlando / Kissimmee). This charge was part of your initial quote and will always be part of the final amount due.
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Smoking: SMOKING IS NOT PERMITTED IN THIS HOME. This keeps the home odor free and also avoids the trouble of the sophisticated smoke detectors being triggered by cigarette smoke. If the Owners or Management Company discovers any evidence of smoking in the home, a $250 cleaning fee will be charged. Failure to abide by these guidelines will render your reservation void and all monies will be forfeited.
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Parties/Noise Level: Parties and events are not allowed in the home.
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Pets: No pet(s) shall be brought on the premises. This is primarily out of consideration for future guests who may suffer from allergies or other pet related illnesses. If pets are found in the home then the property manager or their representative has the right to have them removed from the property and the guests may be required to vacate the property with no refund of rental monies.
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Supplies: We will provide an initial sample/starter supply of consumables (trash bags, toilet paper, paper towels, tissues, dishwasher detergent, etc.). Once these have been consumed it is NOT the responsibility of the Management Company to replenish these items during your stay.
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Use of the Premises: The use and occupancy of the premises shall be at your sole risk. We shall not be liable to you for any injury, loss or damage to persons or property arising out of the use or occupation of the premises. You agree to protect, indemnify and hold harmless us from and against any claim, loss, liability, attorneys' fees, costs or any other expenses resulting from any injury, claim, loss or damage to persons or property arising out of the use and occupation of the premises.
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Parking: Our home is allowed a total of 3 cars per reservation has parking for 2 vehicles on the driveway. A third car is required to be parked in the designated overflow parking lot. The garage has been converted into a games room. PLEASE NOTE: the Homeowners Association (HOA) does not allow overnight parking of some Commercial Vehicles, RV's, Boats, Campervans, Trailers or any kind of oversize vehicles - if you intend bringing any of these kinds of vehicles then you need to check with the owners or Palm State Property Management prior to arrival for advice. You may need to make your own parking arrangements. Windsor Hills HOA also prohibits on-street parking.
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Items left in home: All valuables should be left in a secure place and out of sight. We assume no responsibility and/or liability for valuables lost or stolen during your stay.
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FORCE MAJEURE: We accept no responsibility of liability for any loss or damage or alteration in the terms of your reservation caused by events beyond our control, including, but restricted to war, terrorist activity, civil commotion, flight delays or cancellations airport closure, weather conditions, fire, flood or industrial dispute.
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Website: All description given on the websites are made in good faith and the owners accept no liability whatsoever for errors or omissions.
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Air conditioning: Our home is fitted with air conditioners and these can usually be adjusted to your personal comfort level. If you adjust the thermostat to a temperature level that causes the AC unit to freeze up then you will be responsible for the cost of any service personnel required to repair the system and clean up the mess. If you think the AC is not working properly then call the local manager for assistance.
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Pool heating: The cost of the spa and pool heating is an additional $30 per night stay. In occasional severe winter conditions it is possible that the pool heater may not be able to maintain the water at a temperature of 80 degrees - this does NOT constitute a malfunction. ANY issues with the pool heating should be directed to Palm State Property Management whilst you are in attendance at the property so that they can deal with your concerns. Do not tamper with pool heating boxes. Guests who help themselves to pool heating that has not been ordered will be charged by the local property manager for the cost of this and any damage done to the pool heating box and/or equipment.
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Pool towels: Pool towels are provided for your use while at the home. Please do not take the pool towels to the clubhouse pool or any other resort facility. An inventory is taken of the pool towels after each departure.
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In-Home Private Pool Table: Please do not try to relocate or move the pool table, it has been calibrated and leveled and should not be moved at all. No food or drinks are allowed on pool table felt surface/railing/pockets. No sitting or standing on table. No jumping or masse shots. Inventory and condition of pool table is noted after each checkout. Any damage to pool table (i.e. felt tears, felt stains, movement, hardware), missing/broken related pool table equipment or damage to walls/windows/surrounding items will be the financial responsibility of the guest. The Guest agrees to supervise children around the pool table at all times, to enforce rules. The Company and/or the Owner accept no liability for any accidents on the property including those involving the pool table. Please return all pool table equipment back to designated holders and store pool balls in pockets after use.
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BBQ Grills: There is no grill in the pool area but we can assist you with rental of a bbq grill. Please let us know in advance if you will be in need of a grill. It includes the gas and cleaning of the grill after use. They are rented on a weekly basis.
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Garbage: You will be expected to place your garbage in the proper collection bins. To the left of the front door is a “bench-like” garbage bin. You may place your garbage bags in the bin. They are collected by the HOA throughout the week. There are also compactors located throughout the community for larger trash. Excess trash/garbage left on your departure is not acceptable. We are subject to a $100 fine from the resort for violation of this policy. An additional trash collection fee(s) may be charged to you if these directions are not followed.
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Communications: Free wireless internet is provided at the home. The use of the phone for local calling and long distance calls within the United States is unlimited and included in your stay. International calling is not included and is blocked from the phone. If for some reason an international call is made you will be responsible for the charges.
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Hurricane Storm Policy: No refunds will be given unless: a) The National Weather Service orders mandatory evacuations in a "Tropical Storm/Hurricane Warning area" and/or b) A "mandatory evacuation order has been given for the Tropical Storm/Hurricane Warning" area of residence of a vacationing guest. The day that the National Weather Service orders a mandatory evacuation order in a "Tropical Storm/Hurricane Warning," area, we will refund: i) Any unused portion of rent from a guest currently registered, ii) Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten their stay, to come in after the Hurricane Warning is lifted; and iii) Any advance rents collected or deposited for a reservation that is scheduled to arrive during the "Hurricane Warning" period.
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Limitations of Liability :
a) The owners do not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify us within one working day such that we may elect a remedy to the failure. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. The owner and management company make all reasonable efforts to maintain each property and its equipment in good working order. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, the pool heater. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access. We cannot accept any liability for the failure of public supplies such as water, electricity or gas supplies. Nor for the consequences of the actions or omissions of persons who may supply or control main services, or any action taken in the vicinity of the property reserved, by any authority or persons over which we have no control. Do not attempt to contact the management and/or staff of Windsor Hills Resort.
b) The owners do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the owners, of the lost or stolen items.
c) The owners or management property may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guest prior to such entrance.
d) The owners accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover.
e) The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in the Property un- supervised during the rental period.
f) The owners do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force mature that may have a deleterious effect on the Guest
g) The owners do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.
h) POOL / SPA SAFETY: Use of the pool and any community pool, tennis court and recreation area is entirely at your own risk (subject to availability). The Guest understands that the property has a swimming pool and spa. A security fence is provided around the pool area to help protect against accidents in the pool area but this is for convenience and is not a substitute for adult supervision. The Guest agrees to supervise children around the pool at all time, to enforce pool rules (such as no diving, running, etc.), and to keep a safe environment for everyone on the property during their stay. The Company and/or the Owner accept no liability for any accidents on the property including those involving the pool or spa.
Damage Waiver Agreement As a guest, to include all members of my family or group staying in the home, I understand that intentional or reckless damages which include damages caused while under the influence of drugs or alcohol will be prosecuted as vandalism to the fullest extent the law allows. I understand that I am responsible for all intentional damages caused by any member of my family or group staying or visiting in the home. BY PLACING A RESERVATION AT THIS PROPERTY YOU AGREE TO THESE TERMS IN FULL. **Failure to comply with any of the terms herein will, at the sole discretion of the Owner or the Management Company, result in the eviction of the Guest from the Property, without recompense or refund.
