House rules Follow these rules to be a considerate guest and avoid any issues during your stay. Thanks for booking with us. We look forward to hosting you. We ask that all guests please read and review our house rules below. A booking is a confirmation that you have read and agree to our house rules. House Rules The following rules are to protect our property and ensure a comfortable, predictable stay for all of our guests. By making a booking with us, you agree to all of our rules and the fees they carry if they are broken. Pets Policy Pets are allowed for an additional fee. We do not allow more than one pet. TV Services The unit is equipped with a smart TVs and will require guests to sign into their own app accounts. It is the guest’s responsibility to sign out of their accounts prior to check-out to maintain the integrity of your account. Parties, Smoking, Noise As a provider of medical stay housing, we have a zero-tolerance policy and do not allow any smoking, parties, loud music, or disturbances. Any instance of breaking these rules can result in your booking being immediately canceled. Security will be summoned and Police will also be involved. A $250 fine will be charged for the use of our security team for any noise complaints that require intervention. We use surveillance technology in the way of cameras in the common areas and exterior of the building, we will use this to verify that rules are not broken. There are no cameras inside the apartments. Quiet Hours Quiet hours are after 10pm. Please respect your neighbors. If a neighbor is disturbing you after hours, please confirm which unit the noise is coming from and reach out to us. We will do our best to communicate with the tenant and can also send our security team to help. We can not guarantee that the noise is one of our guests, so we may not be able to remedy, but will always try. Parking We have limited parking spots at this location and they are first come, first serve. If you are interested, the cost would be $40/day (inquire about monthly rate). If you are interested in this option, we will check avail ability and reach back out to inform you of the availability. Payment will be processed via additional charges at the time of check in. For all other parking, in general parking is difficult in Cambridge, so please check Spot Hero and other online sources for local parking prices and options. Condition of Apartment & Damages It is your responsibility as the guest to report any damage you find inside the apartment within the first 4 hours of check-in. We do thorough maintenance checks, but sometimes, we miss things. When this happens we will confirm that the damage was not your responsibility. However, if no damage is reported within the first 4 hours of the booking, and there is damage found at the end of your stay, the replacement and repair value will be the responsibility of the guest. By reporting some issues in the first 4 hours we can confirm the condition and free you of responsibility. Early Check-in & Late Check-Out If you want to check in early or check out late, you must request the option at least 24 hours in advance. Our early check-in time is 1:30pm. Our late check-out time is 12:00pm. The cost for either of these is $100. If you are in the apartment after the check-out time, you will be assessed a $100 late-check-out fee for every hour beyond the check-out time. All ECI and LCO are subject to our approval and availability. We are not responsible for guest belongings after check-out time. Your items will be left in the hallway and our teams will clean the unit immediately. Pre-check-out condition Dishes will be placed in the sink or in the dishwasher. Our team will take pictures of your unit condition upon check-out. If there is excessive trash or missing items in the unit upon check-out we will charge an additional $150 deep clean fee. Lost Items We are not responsible for any lost items left behind by guest, or items that were shipped to you during your stay. We do make every effort to return items to guests that are of high value, electronics, jewelry, etc. You will be required to pay for shipping and a $40 processing fee for any items left behind.