Our mission is to extend a welcoming space where guests can take away memories. In the spirit of doing so, we not only welcome you, we expect your will to comply with the listing house rules and acknowledge receipt that these rules have been understood. Adherence to occupancy policies and limits is strictly enforced. These policies are in place for your safety, as well as the protection of the vacation home and the vacation rental industry. Violation of these policies may result in immediate eviction with complete forfeiture of all tender paid. If you believe you cannot comply with the listing house rules, we urge you to contact AirBNB customer support to process your alteration or cancellation. Thank you, we genuinely appreciate your cooperation.

Early Check-In & Late Check-Out Both alterations are based exclusively on availability. We require ample time to meet sanitation standards before each new guest. Please inquire about your date range, as there are no guarantees. There is an additional fee of $20 for every hour before or after standard time for each accommodated request. There is a 15-minute grace period after 10 am check-out, a $25 fee ensues every 15 minutes thereafter. If you need to check-in before our 10 am check-out time, and or need to check-out after our 4 pm check-in time; We require the additional night to be booked to accommodate your request.

Late Checkout - Cleaning Policy Checkout is 10 am unless approved in advance. If the cleaning team arrives and is unable to access the property due to a delayed checkout, or is turned away because the property is still occupied, a $50 cleaner trip fee will apply. This fee covers the cleaner’s travel and scheduling costs.

We strongly encourage guests to communicate with us in advance if additional time is needed so we can accommodate when possible and avoid additional charges.

Non-Smoking This home forbids indoor/outdoor, smoking/vaping. Evidence otherwise will incur a $400 housekeeping expense for the additional sanitation time and effort to reinstate the listing.

Damages/Incidentals You will be responsible for any damage to the rental property caused by you or your party during your stay.

Pets/Animals Pets are considered and require approval before check-in. Please reach out directly to discuss your pet's stay. Upon approval, the fee is collected through the Airbnb resolution center. The daily pet fee is an occupancy fee, not damage protection. 29 + Nights = $10 per pet, per night 7-28 Nights = $15 per pet, per night 1-6 Nights = $25 per pet, per night

Mail Please do not have mail sent to the rental. USPS doesn't deliver to the mailbox and we are not liable for lost mail. In exceptional cases, contact us to discuss temporary arrangements for mail delivery. We'll evaluate requests on a case-by-case basis.

Extended-Stay Cleaning Costs 40–60 nights: A mid‑stay clean is required (linens & toiletries replenished; personal belongings not included). Scheduling is flexible, and guest presence isn’t necessary.

Over 60 nights: A Deep Clean replaces the standard checkout clean—more comprehensive for long stays.

⚠️ Please note: The standard cleaning fee—charged at booking—only covers the initial checkout clean. Any mid‑stay clean, deep clean, restocking, or extra inventory requests are charged separately, on top of that fee.

For bookings via Airbnb or Booking, any charges above the standard cleaning fee will be collected after confirmation or once stay thresholds (40/60 nights) are reached.

Extra Guests Parties are prohibited. External CCTV access view of the entryway and driveway along with sound sensors will be set off should there be a prolonged noise disturbance. A gathering will be considered for anyone additional to the number of guests listed on your reservation. There is an additional fee of $25 per extra person, per night for each additional guest beyond the property's bed count.

Rates & Nightly Minimums Pricing & availability dynamically fluctuate continuously based on an algorithm set by our revenue management software.

Extension Alteration If you opt to extend your stay, please be mindful of confirming your request with ample notice before your scheduled 10 am check-out time so that we may update the housekeeping schedule and our booking calendar with your new check-out date. There are limits to extending by one night and require approval, a standard two-night minimum is applicable.

Parking Please note that we are not responsible for anything that happens while parked.

Lost Items We are not liable for any items left behind. Our protocol is to return all articles found to our office. We are glad to arrange retrieval, and or ship found items, incurring all shipping charges onto you, a tracking number will be provided.

Electronic Monitoring Devices / Smart Home For the safety and convenience of our guests, we employ various smart home and security devices throughout each of our properties. They are categorized generally by their location as either exterior or interior devices. Items such as electronic door locks, exterior security cameras, and video doorbells are used to actively monitor audio/video on the exterior of a property. On the interior of our properties, we actively monitor temperature, humidity, and sound decibel levels. Each property may be equipped with Smart Home devices such as Amazon Echo (Alexa) for the convenience of our guests but these devices do not record or store audio. Amazon Echo devices are equipped with a microphone mute button as well. There are never any cameras or recording devices on the interior of any property. Guests are prohibited from tampering with, removing, or disabling in any way electronic monitoring devices.

Internet Usage The rental's "unlimited" internet plan includes 1.2TB per month (around 40GB per day). Exceeding this limit may impact speeds, as managed by the provider. Internet is provided as a convenience, with no guarantees for specific speeds or preferences. No refunds are issued for outages or slow speeds.

Maintenance & Landscaping The property's general maintenance & landscaping is handled by independent contractors. Should a work order be fulfilled during your stay, we will provide due notice and do our part to not inconvenience your stay.

Trash All trash must be bagged, garbage bins are located on the side of the house. Failure to comply incurs a $50 fee. (Fee may vary depending on the amount of trash being hauled away.)

System Failures In the event, that the rental unit sustains a failure of a system, including but not limited to heating or cooling, water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub, or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, the Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

Unforeseen occurrences Management will not assume liability for any loss, damage, or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that the Guest considers travel and/or rental insurance.

Personal property and injury (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests, or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guests carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs, and attorney fees resulting from loss, damage, or injury to Guest or licensees or their personal property.

Payment & Refund Fee Disclosure For bookings where Suites Stays Atlanta acts as the merchant of record, please note the following: – Suites Stays Atlanta is responsible for processing your payment, and it appears on your card statement. – All standard transaction and processing fees incurred by Suites Stays Atlanta in handling your payment are non-refundable, regardless of cancellation or refund eligibility. – If a refund is issued (per our cancellation policy), a surcharge will be applied to cover the additional card-processing and administrative costs. – By completing your booking, you acknowledge and accept that these transaction fees and surcharges are separate from any refundable portion of your reservation and will not be returned.

Emergencies Please feel free to contact us at any time should you need our help. If you’re in need of emergency dispatchers, dial 911.