CHECK-IN/OUT TIME: Check-in is at 3 PM and check-out is at 11 AM Mountain Time. High volume turnover days during peak season may cause check-in times to be delayed.

EARLY CHECK-IN/LATE CHECK-OUT: If you would like to request an early check-in or late check-out, you must call the RPAF main office no more than 48 hours in advance. Early check-in and late check-out times are available if another guest is NOT checking in or out on the same day. This service may be available for an additional fee.

If a problem arises in the property during your stay, maintenance services are available 24 hours a day/7 days a week/365 days a year. During regular business hours, maintenance calls will be addressed in the order they are received. After-hours calls may be delayed slightly. If an after-hours maintenance call is not an emergency, we may postpone the repair until the following day. For the purposes of this agreement, an emergency is defined as an issue that makes the property unsafe for human life or may cause imminent damage to the property. No internet or TV is NOT considered an after-hours emergency and will be addressed the next day. In the event it is found a required maintenance item or repair is a result of abuse, misuse, negligence, or otherwise caused by the guest, the guest will be responsible for all costs to affect the repair.

RPAF reserves the right to enter the property in order to perform maintenance and inspections. Though we make every effort to schedule maintenance during unoccupied times, there are instances in which maintenance must be performed while the property is occupied. During emergency situations, both the building manager and RPAF may enter the property. Examples of emergency situations include water leaks, smoke, and carbon monoxide detector activation, and exterior doors and windows that are observed to be left open during poor weather conditions.

NO SMOKING POLICY: Smoking is NOT allowed on the premises of the Elk Horn Lodge. Any evidence of smoking inside rooms will result in the guest being charged a non-refundable fee of $500 plus tax.

NOISE ORDINANCE: The Village of Angel Fire has a strict noise ordinance that must be followed. No loud noises, music, vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note, failure to follow the village ordinances can result in fines and a request to vacate the property.

PET POLICY: Please do not attempt to bring pets unless pre-arrangements have been made with RPAF. Any guest found with an unauthorized pet will be charged a non-refundable fee of $100 plus tax. If you are planning on traveling with your pet, please notify RPAF before arriving to verify whether or not your unit is pet-friendly. There is a $50 fee plus tax if your unit is pet-friendly (1-pet maximum). If your unit is not pet-friendly, RPAF will be happy to refer you to a local boarding facility.

CANCELLATION AND PAYMENT POLICIES: Reservations are fully refunded if canceled up to seven (7) days before your arrival date. Cancellations made within less than seven (7) days’ notice will result in a 100% loss of all payments. This loss can be avoided if Travel Insurance is purchased in advance and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.

POWER/WEATHER RELATED CANCELLATION: RPAF is not responsible for cancellations, delays or inconveniences; including but not limited to adverse weather conditions, flight cancellation, road closures, problems with technology, personal emergencies, maintenance problems in the property, water leaks, temperature control, personal preferences for bedding firmness, electrical outages, acts of God, or any circumstance outside of its direct control. TRAVEL INSURANCE IS HIGHLY RECOMMENDED TO PROTECT YOUR FINANCIAL INTERESTS.

TRAVEL INSURANCE: Travel Insurance is available for a nominal fee and is highly recommended. Vacation Rental Insurance provides coverage for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection.

Guest understands if cleaning beyond what housekeeping would normally do excessive cleaning fees will be applied. Guest accepts responsibility for all occupants and accepts liability for any missing items or damages caused to the property. Guest agrees to secure the property by closing and locking all doors and windows before departing. Guest understands there is NO smoking permitted inside the hotel or rooms. Guest agrees not to bring pets unless approved by RPAF.