All guests will receive a rental agreement at the time of booking. The rental agreement will state the following: If we do not receive this completed document within 48 hours of your booking date and time, we will cancel your reservation and refund your money. Thank you for making your initial payment. A temporary Folio has been created. Once we receive and approve this completed document, your reservation will be established. Please review and confirm your agreement with the following information by placing your initials on the line at the end of each statement and returning it to us. If you do not agree with any part of this document or find any errors, please call our office immediately.

1. We are holding the property for your use at the exclusion of all other guests. You have 48 hours from booking to cancel this reservation with no penalty. All reservations must be paid in full at least 30 days prior to the check-in date.

2. The maximum occupancy cannot be exceeded during your stay. No parties are allowed in or on the property rented.

3. All guests must be at least 25 years of age at the time the stay begins or accompanied by an approved parent or guardian. IDs may be requested.

4. The following will be the only people in the property. Please list the information for ALL guests, Including Yourself: Any guest over the age of 1 counts towards guest capacity. Name(s) and Age(s) Must be listed!

5. There is a non-refundable fee of $25 per day per pet for our pet-friendly units. Currently, our properties only accept dogs and the property manager has final approval on all pets. By adding a pet to this agreement, you agree that you are responsible for all damage caused by your pet. No pets over 100 lbs. will be allowed in any property. You are responsible for your pet's behavior at all times and agree to keep pets off the furniture and bedding. You are responsible for cleaning up behind your pet. Any pet waste not properly cleaned will result in a pet waste removal fee of $150. Properties with pets that shed excessively or that are allowed on furniture may require additional cleaning and therefore additional cleaning fees can be charged. Any pet in a non-pet-friendly home or undeclared pets found in a pet-friendly home will result in immediate termination of your occupancy without a refund.

6. Travel insurance is offered through The Best Rentals and sold by Red Sky Travel Insurance. The cost of Red Sky Travel Insurance is 6.9% of the total stay amount. Cancellations: You have 48 hours from booking to cancel your reservation with NO penalty. After 48 hours the following policy is strictly enforced: Notice of cancellation must be in writing.

7. Cancellations received more than 60 days prior to arrival will receive a refund. Refunds are not given outside of the cancellation window of 60 days or less. Refunds are not given for inclement weather, road or airport closings, late arrivals, or early departures. Changing a reservation in any way, such as dates or property, is considered a cancellation and the same terms apply.

8. Hurricane Policy: If a mandatory evacuation of the island is ordered by a Governmental Agency, refunds, minus the 7% cancellation fee, will be prorated based on the nights of your stay covered by the order. Only the nights specifically covered by the mandatory evacuation are eligible for a refund. If a hurricane occurs prior to your arrival, and we are unable to provide you with accommodations, refunds will be issued to the reservation holder.

9. I understand that beach erosion is a natural occurrence that The Best Rentals does not have control over. In many cases, the local city authorities are responsible for determining when beach renourishment is necessary. Currently, Hilton Head Island SC is scheduled for renourishment from June 2025- May 2026. The city projected three phases, the third phase does not have a timeline for completion. This is subject to change. To stay informed about any upcoming renourishment projects or scheduling, we recommend visiting the official website of your local city. They usually provide detailed information about beach maintenance and renourishment plans.

10. Smoking: Smoking inside any property is strictly prohibited. This includes vaping and all other forms of inhaling substances. Some properties prohibit smoking anywhere on the premises, including on the deck. If evidence of smoking in a property is found, I agree to pay The Best Rentals or their selected contractor to remove/repair any damage caused by smoking.

11. Accidental Damage Waiver: This waiver does not cover intentional acts that cause damage, pet damage, or any deliberate violation of the stated The Best Rentals policy. The damage waiver covers up to $1,500 of damage per stay. All damage must be reported to our office prior to your departure to be covered under the accidental damage waiver. The Best Rentals will assess the nature of the damage and respond accordingly. If damage is not reported, this waiver is void. The accidental damage waiver is non-refundable. I agree to pay The Best Rentals, or their contractors, to repair any excess damage not covered by the accidental damage waiver.

12. Linens & Towels: We provide bed and bath linens, including 1 sheet set per bed, 1 towel set (bath towel, hand towel, and washcloth) per person listed on the agreement, and 1 dishcloth. We take pride in providing high-quality linens. We ask you to do your best to prevent staining linens with makeup, doggy paw prints, etc. MOST properties have a washer and dryer for your use and we supply washing machine pods for you.

13. Check-In Procedure: Check-in begins at 4:00 PM on the day of your arrival. If you intend to arrive early, we recommend requesting Expedited Cleaning. An Expedited Cleaning will accrue a fee, so please let our office know if you'd like this added to your reservation. Because most of our units utilize Wi-Fi locks, there are no keys and no need to physically check in at our office. If your property has a hard key, instructions will be sent 7 days prior to your arrival.

14. Check-Out Procedure: Check-out is at 10:00 AM on the day of your departure. Please vacate the home and all parking spaces by 10:00 AM to allow us time to prepare the home for the next arrival. If you are interested in a later checkout, please contact our office to see if a late expedited cleaning is available for a fee. Prior to departing the rental, please load and start the dishwasher (if available); remove all food items and trash and place it in the exterior trash containers. I understand that failure to depart on time, return all furniture to its original place and/or follow check out procedures will result in a charge which I agree to pay. If applicable, I agree to return any access gate card, gate fob, and/or pool key; if I fail to do so, I understand it will result in a charge of $50 for each item not returned.

15. Furnishing and Amenities: All homes are privately owned and reflect the individual owner's personal taste. All homes are equipped with basic items such as TV, bedspreads, pillows, mattress pads, cookware, flatware, microwave, toaster, blender, and coffee maker. We endeavor to have all items in the unit in working order. If an item is not in working order, please notify us immediately and we will make every effort to have it repaired quickly. Items malfunctioning are not grounds to void our rental agreement. Guests are provided with an amenity starter kit that includes a kitchen trash bag, a roll of paper towels, dishwashing powder, liquid dish detergent, a fresh kitchen sponge, toilet tissue, and soap for the bathrooms. It's possible that you may need to purchase more of these supplies depending on the size of your group and the length of stay. Some homes come equipped with an outdoor grill. Guests are responsible for the fuel and for cleaning the grill. GRILLING IN ANY CONDO COMPLEX IS PROHIBITED. If there is dock access at the rental, all guests agree that when using the walkway leading to the dock, the floating dock, and the creek for swimming, etc., they are doing this at "Their Own Risk".

16. Pools: The renter agrees that the presence of the pool and/or hot tub (collectively referred to as pool) at the property creates a risk of personal injury or property damage. This risk is heightened as it relates to children. Renter agrees to accept that risk and agrees to take all reasonable and proper measures to ensure the safety of the renter, its invitees, guests, agents, or licensees from injury or loss. Glass is prohibited around the pool area.If a fob is required for entry, it is the renter's responsibility to leave that in the property upon departure. Lost or taken access fobs will incur a $75 replacement fee.

17. I understand that as a rental company, The Best Rentals does not manage the maintenance of any elevators. Therefore, The Best Rentals cannot guarantee their function or take responsibility for any issues that may arise with them.

18. Parking: If you park on the street anywhere on island your vehicle must face the flow of traffic and all four tires must be off the pavement. Parking is not allowed in undesignated areas on our properties. If you are staying in a condo complex that requires a parking pass that pass MUST be displayed on the dash at all times. Failure to display the pass can result in parking fines or the vehicle being towed. These will be at the expense of the guest. Feel free to reach out for details about the number of parking spaces.

19. Electronic Funds Payment Policy and Collections: I have offered, and The Best Rentals has accepted my credit/debit card or electronic check as payment. I am aware that my card on file will be automatically processed to collect the second payment (if due) will be processed according to the payment schedule. If for any reason the charge is declined, rescinded, or otherwise not funded, I agree to make full payment to The Best Rentals in US funds within 2 business days. In the event funds are due after my stay, I agree to pay those funds within 24 hours of demand in US funds. I agree all legal or civil issues must be resolved by a court of competent jurisdiction in Charleston County South Carolina. I further understand that if The Best Rentals, Inc must file to collect this debt, I may be required to pay all legal and filing fees as well as interest in the amount of 2% per month.

20. Disclosures: The Best Rentals Inc. is the agent of, and represents exclusively, the owners of the rental property listed. Every effort has been made for the accuracy in our printed or visual materials; however, The Best Rentals is not responsible for errors or omissions. Rates, property descriptions, amenities, beach conditions, and rental conditions are subject to change without notice.

21. Property Management or vendors may require access during your stay, but you will have at least 24 hours notice. Monthly pest control is required by property owners and cannot be rescheduled. In the event you refuse access, a rescheduling fee will be charged to you. Emergency access (without notice) may be required in certain situations.

22. The area you are renting is in a residential community and we request that quiet hours be observed. Unless otherwise noted in the property description, the quiet hours for the properties are from 10:00pm-8:00am.

23. In an effort to prevent overcapacity issues or noise complaints, some owners may have noise monitoring devices installed. These devices are from Noiseaware and do not record any sounds, they simply measure decibels.