Rental Terms & Conditions

This agreement serves as a contract between guest renting a vacation property, hereinafter “You” or “Your” and Zen Vacation Rentals. LLC, hereinafter “MANAGER” or “Us” or “We”, acting on behalf of the OWNER of the property you are renting, hereinafter “Property”. Please review the terms and conditions relating to your reservation. By remitting your down payment you acknowledge, agree and accept all rental terms and conditions contained herein of Zen Vacation Rentals, LLC.

Check in is after 4:00 pm on your arrival date and Check out is before 11:00 am on your departure date unless other arrangements have been made with Zen Vacation Rentals. You will receive a paid in full Confirmation email once we receive your Final Payment. Check-in instructions will be sent upon booking and 1 day prior to your arrival via the booking platform inbox or by email.

1. Deposit, Payment and Cancellation Guidelines

A 20% Reservation Payment is required on all reservations payable by a credit card upon making your reservation. The balance of your reservation is due by credit card as follows; – Payment on all reservations is due 30 days prior to your arrival date. – On all reservations of 30 days or less, payment will be due in full at this time.

All Payment guidelines must be met in order to secure your reservation and avoid cancellation charges.

Cancellation Policy: Any cancellations by you must be delivered to us via email or platform inbox at least sixty (30) days prior to your arrival date. For your protection, please use an email program that requires a delivery and read receipt so that proof of delivery to us and a receipt can be recorded. Cancellations received less than (30) days of your booked arrival date will forfeit 50% of the total amount of your reservation. Cancellations received less than (15) days of your booked arrival date will forfeit the total amount of your reservation. All credit card transactions (payments and refunds) will be subject to a 3% credit card transaction fee. We strongly recommend you purchase travel insurance (See Section 28). If there is a balance owed less than sixty (30) days prior to arrival, we reserve the right to charge the credit card on file for the remaining balance. A 3% processing fee for any such charge will be added to the amount owed. If you do not receive a Cancellation Confirmation within 48 hours of total amount paid, please notify us by email or please call us immediately.

2. Check-In

Upon receipt of your payment your Reservation Confirmation will be emailed to you. Check-In time is after 4:00 pm.

To request an early check-in, please contact us a couple of days before your arrival to see if we can accommodate your request. Early check-in requests will not be granted during peak season.

3. Check-Out

Check out is before 11:00 am on the day of departure. Your entire party must vacate the property and drop off the keys (if any, as some of our properties have an access code and no keys) at the front desk by 11:00 am. Failure to check out on time may result in $100 late checkout fee. The Property will be inspected and cleaned upon your departure and the cleaning fee has been included in your total rental fee. Late Checkouts after 11:00 am may be granted, depending on next scheduled guests’ arrival day and time. A late checkout fee may be required, depending on the time requested. If you would like a late checkout, please make arrangements with us at least 24 hours before departure time. Late departure cannot be allowed if a new guest is arriving.

4. Lost Items

Each Property and/or Property’s complex requires a different combination of keys, passes and/or electronic devices to access the property. If these items are lost during your stay you will be charged as follows:

Standard Key: $50 High Security Key: $150 Pool Tags: $20 Parking Pass: $50 Remote/Key Fob/Access Card/Amenity Key: $75

Items will be charged immediately as they need to be available for the next guest arrival.

5. No Smoking

All of our properties – homes and condos- are Non-Smoking. There are absolutely no exceptions. If there is evidence of smoking in the unit, you will be charged a $500 fee and asked to vacate the Property immediately. This includes smoking on the balconies.

6. Pet Policy

We allow a maximum of 1 pet in our designated Pet Friendly Properties. Pet Policy differs by each individual vacation property. See individual listing for further information. The condominium associations where a particular property is located may also have limits on pets and pets’ weight. They can evict your pet if it does not meet their rules.

For stays shorter than 4 weeks, there is a non-refundable $150 pet fee.

Every pet must be disclosed to us BEFORE your arrival. We must approve the weight and breed of your dog. If you arrive with an unapproved pet, you will be charged a $500 pet fee.

PROHIBITED dog breeds:

Akita, Australian Blue, Heeler Boxer, Chow, Dalmatian, Doberman, English Bulldog, Great Dane, Husky (any type), Malamute, German Shepard, Mastiff (any variation), Pit Bulls, Presa Canarios, Rottweiler, Saint Bernard, Wolf-dog Hybrid.

We hereby reserve the right to decline any dog for any reason at our sole discretion. If any dog is deemed to be a threat or nuisance, in our sole discretion, we reserve the right to evict the pet and/or you and your party at any time.

No dogs under 6 months of age are allowed.

All dogs must be spayed or neutered.

7. Other Fees

A non-refundable damage waiver of $89 will be added to each reservation. A fee of $35.00 will be charged for all returned checks. The cleaning fee covers one cleaning of the entire unit after your checkout.

8. Reservation Payment

As per Paragraph One, 20% Reservation Down Payment is required to reserve any and all properties. This Reservation Down Payment is part of your total Rental Fee.

9. Damage Waiver

A damage waiver is in place, in case if you or someone in your party accidently, (defined as an unexpected and/or unintended event that causes property damage) causes damage(s) to any real or personal property, or portion of Property, the damage waiver reimburses the Owner or us, as the case may be, for up to $1,000.00. Intentional damages, and damages caused by simple or gross negligence are not covered under the Damage Waiver. Any accidental damage over $1,000.00 is the responsibility of the guest and the guest agrees that any amounts over $1,000.00 will be charged to their credit card.

By signing this Agreement, you hereby authorize Zen Vacation Rentals to charge the guest’s credit card for the cost of repairs, replacement, services, telephone charges or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the Property, including but not limited to: its equipment, furniture, or flooring, you shall be responsible for all damage costs exceeding the damage waiver coverage, including any collection costs and attorneys’ fees. Documentation detailing damages and charges will be provided to you.

We expect that you will take care of Property and all of its contents as if it were your own. Please notify us BEFORE your departure of any damages that may have occurred.

If you leave Property in poor condition, in our sole opinion, we reserve the right to charge your credit card for any additional cleaning necessary. In any such case, we will supply pictures for your review.

10. Change of Date or Property

Any request for a change of dates or transfer to a different unit must be submitted by email at least thirty (30) days prior to arrival. Requests for changes cannot be guaranteed. No changes may be made within 30 days of the arrival.

Should the Owner of any property managed by us elect to no longer rent their property for any reason, you will be relocated to a comparable property as determined by us. If a comparable Property is not available, you will receive a full refund.

Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in. If a renter is evicted by us, the Condominium Association or their property management, or law enforcement, you will not receive a refund of any kind.

Although each property will be completely equipped for rental purposes, we cannot accept responsibility for aesthetic conflicts. We reserve the right to change your reservation from one property to another comparable property due to any unforeseen circumstances. In any such case, we will notify you as soon as possible.

11. Lockout Service

After entering the Property, place the key BACK inside the lockbox (if applicable) We do not offer emergency lockout services. If you do get locked out during business hours, we can arrange for an independent vendor to come out, but there is a charge for this service for which you will be responsible. If the lockout is after hours, the charge will be higher. If a locksmith needs to be called to the Property, the charges will be assessed due to the circumstances by the locksmith. These charges will be processed on your credit card and are not payable with the damage waiver.

12. Property Equipment

All of our properties -homes and condos- are privately owned and equipped for basic vacation needs. Linens, towels and basic starter supplies such as soap and toilet paper are provided by the individual owner. Grocery stores are very close if you need anything immediately. Telephones may be provided. Local calls are free. You may use your cell phone or dial collect to place long distance calls. Some properties do have an internet -based phone which may also provide free long distance. Maintenance problems in Property will be handled in a timely and professional manner provided we are given notice of a problem. Please let us know immediately upon arrival of any issues with the Property.

We do not provide internet support and/or troubleshooting.

Most internet services are provided through the facility 24-Hours a day, and through Hotwire Communications. Please do not call us with any issues regarding PlayStation or Xbox or any internet issues regarding any game machines. Unfortunately, we are unable help you with those items.

13. Maximum Occupancy

Each property has a specific maximum occupancy. Take note of the maximum occupancy allowed in the homes and condos before making your reservation. This maximum occupancy includes all members in the party regardless of age, and includes your registered guests. By exceeding the maximum occupancy may incur additional fees and/or eviction without any form of refund.

14. Rental Restrictions

Renter must be 21 years of age to Reserve any of our properties at check-in. Submitting a reservation request authorizes us, at our sole option, to perform a background check which may include a credit inquiry. The individual owners reserve the right to refuse rental to any party based upon information obtained from a background check. It is strictly forbidden to carry any kind of weapons in or around the property.

15. Doors, Windows, and Air Conditioning

Because of the salt content of the air here being one of the highest in the world, using the doors and/or windows for open ventilation is prohibited. The salt air saturates and damages everything inside Property. Therefore, NO windows or doors can be left open. We appreciate your understanding of this issue as we seek to protect the quality of the units we represent.

The thermostat CANNOT be set below 69 degrees. In Florida this will cause the coils to freeze over in most cases and render the system inoperable. You will be responsible for repairs and/or loss of deposit if thermostat is set below 69 degrees or if the coils are frozen over.

16. Trash Removal

For properties with curbside trash pickup, please place trash in the appropriate bins and take the bins to the curb. After the trash has been picked up, please put the bins back to their original location. The trash pickup information can be found in your check-in documents. For condos, there is a trash room on each floor, please bring trash to the trash room and into the trash chute.

17. Grills

Grills are not allowed in all our properties. For properties with a grill, upon arrival, please notify us if the grill needs cleaning. Please clean the grill after use to prevent excessive grease buildup which could start a fire. A $50 fee will be charged to your credit card if the grill is not cleaned before departure.

18. Additional Provisions

We, or any agent representing us, may enter Property at any time in the event of emergency. In all other cases, we will use our best efforts to give 24-hour notice for normal maintenance or sales inspections. Some condominium complexes require pool passes to be issued to renters. These may have an additional charge, that is beyond our control. All fees are clearly mentioned in all our listings, before booking.

19. Parking

Most of our condos have Valet Parking at an additional daily charge. Those fees are mentioned in all our listings, before booking. Our properties that are single family home, have self park only.

We cannot guarantee the safety or security of your vehicle. All parking is at your own risk. Parking is usually on a first come, first serve base and cannot be guaranteed. Some of our condominium complexes require parking passes to be issued to Owners, renters, and their guests. This information will be noted in your check in information sent to you the 3 days prior to your arrival. This is beyond our control. If the condominium complex office is closed upon your arrival, please secure a pass the next time they are open. Failure to obey posted parking restrictions may result in your vehicle being towed at your sole expense.

20. Boat, Motorcycle and Trailer Parking

Boat, motorcycle and trailer parking cannot be guaranteed. Each individual condominium complex sets their own rules and regulations and will, at times, change rules and regulations without notification to us. Additionally, during peak season weeks, there will be no additional parking available and this further limits the ability to park a trailer. We cannot guarantee the safety or security of your boat or motorcycle. All parking is at your own risk.

21. Your Rights as a Tenant

As a Tenant under Florida Law you have the right to occupy the Property and use all of the amenities in the community or condominium complex subject to the rules and regulations of the community or condominium complex. That means all members of your party have the right to use all amenities entitled to be used by Owner in the community or condominium complex. Some condos have a small restricted pool or beach area solely for the owners. No lease can be restricted based on race, and religion per Federal Law.

22. Condominium Complex Office

The condominium office is NOT Owner’s rental agent or vacation rental manager—Zen Vacation Rentals, LLC is. Please DO NOT CONTACT the condominium office should a problem arise with Property. Any matter, emergency, or otherwise should immediately be reported to us at the phone number listed on the platform you booked with us on for assistance.

23. Laundry

Most of our units are equipped with a washer and dryer. Some properties have a laundry room on each floor. It is your responsibility to bring laundry detergent.

24. Community Rules and Regulations

Each community and/or condominium complex maintains a set of unique rules and regulations for its owners, visitors, invitees and guests. You may be required to sign a short document stating those rules and regulations for your particular rental property.

Violating these rules and regulations may result in considerable fines and/or eviction, without any refund. Any fine incurred due to the action(s) or inaction(s) of you or any of your party, including your visitors, will be your responsibility and will be immediately charged to the credit card on file.

25. Departure

Check-out is no later than 11 am on the day of your departure. Should you be planning to leave before 11 am, if you are able, please let us know with your approximate time of departure, to allow us to better schedule your departure cleaning.

Please be sure the property is secure before you depart from your stay. All doors and windows should be locked. For door with electronic lock, please touch the screen with the palm of your hand to lock the door. Other doors may lock automatically. Please check if locked properly before departing. If the property is not left locked and secured, there is a $50 charge that will be applied to the card on file.

26. Hurricane Policy

Zen Vacation Rentals, LLC does not offer refunds or reschedule trips due to hurricane activity. If you are concerned about possible interruption, cancellation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase trip insurance. Trip insurance is approximately 6.95% of your reservation total, and offers a comprehensive cancellation and interruptions policy which can protect you not only in event of weather related storms, but sudden emergencies as well. Hurricane season is June 1 – November 30, and Zen Vacation Rentals, LLC strongly encourages all guests to purchase trip insurance, especially during these months. See Section 28 below.

27. Travel Insurance Information

We don’t provide travel insurance at this time, and are working diligently to try to be able to offer that in the future. There are companies that specialize in Travel Insurance.

28. Disclaimer

You shall not do or permit any act or thing to be done upon the rental premises which may subject Owner to any liability or responsibility for injury, damages to persons or property or to any liability by reason of any violation of any laws, rules, ordinances, regulations, statutes, requirements, restrictions and codes affecting the rental premises or any portion thereof or affecting the maintenance, use or occupation of the rental premises or any portion thereof. You shall exercise such control over the rental premises as to fully protect Zen Vacation Rentals, LLC, and the Owner and their respective members, managers, successors, assigns, employees, agents and contractors, against any such liability. You shall indemnify and save the Indemnities harmless from and against (i) all claims of whatever nature against the Indemnities arising from; (ii) all claims against the Indemnities arising from any accident, injury or damage whatsoever caused to any person or to the property of any person and occurring during the term in or about the rental premises; (iii) all claims against the Indemnities arising from any accident, injury or damage occurring outside of the rental premises but anywhere within or about the real property of which the rental premises is a part, where such accident, injury or damage results or is claimed to have resulted from an act, omission or negligence of yours or your contractors, licensees, agents, servants, employees, invitees or visitors; and (iv) any breach, violation or non-performance of any covenant, condition or agreement in this lease agreement set forth and contained on your part to be fulfilled, kept, observed and performed. This indemnity and hold harmless agreement shall include indemnity from and against any and all liability, fines, suits, demands, costs and expenses of any kind or nature (including, without limitation, reasonable attorneys’ fees and disbursements) incurred in or in connection with any such claim or proceeding brought thereon, and the defense thereof but except with respect to claims with respect to bodily injury or death, shall be limited to the extent any insurance proceeds collectible by us under policies owned by Owner or such injured party with respect to such damage or injury are insufficient to satisfy same. “Indemnities” means Owner, Zen Vacation Rentals, LLC, their respective members and managers, and their respective successors, assigns, employees, agents and contractors.

I hereby agree to all of the terms and conditions set forth above and acknowledge receipt by placing the 20% down payment on the property

PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

We use the information we collect for various purposes, including:

• To complete your rental transactions • To provide the services you request • To send you our catalogs and other offerings by mail and/or email • To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you. • To notify you of product recalls or provide other information concerning products you have purchased • To improve our merchandise selections, customer service, and overall rental experience

By using this website, you accept the policies set forth in this Privacy Policy.