Airbnb Service Agreement

A. Key Policy: All keys and garage door openers must be returned to the office at the end of your stay. For after-hours convenience, a drop box is located along the right side of the door. Failure to return keys and openers will result in replacement charges being applied to your credit card.

B. Lockout: Guests who lock themselves out of their unit during regular business hours, may pick up a key from our office at no charge. After normal business hours, a Guest meeting a Suncastle Properties Agent at the office will incur additional charges.

C. Pet Policy: Pets are welcome at pet friendly properties Only Upon Arrival of Suncastle Properties. If a pet is approved, the Guest will pay a non-refundable pet fee based upon the number of pets being accommodated. Failure to disclose that an animal has been in the property, whether the animal is the responsibility of the renter or their guest, will result in a fine, assessment of costs for damage, if any, will be charged to the securing credit card and immediate termination of the rental agreement.

D. Access Control: The names of each guest must be on file at Suncastle Properties to ensure authorized entry and vehicle passes are issued prior to arrival at select properties. Note: Recreational vehicles, boats or motorcycles are not allowed in any Sawgrass neighborhoods.

E. Check In & Check Out: Check in time is 4:00 p.m. Check out time is 10:00 a.m. Sorry, but no exceptions! We need to have time to ready the property for the next Guest. We cannot guarantee early check-in or late check-out requests but will accommodate whenever possible. If Guest plans to arrive outside of normal business hours, please notify our office in advance so keys and access can be arranged.

F. Housekeeping: Suncastle Properties will be responsible for all departure cleanings and inspections, No Exceptions. Upon check-in, please call our office immediately if the unit is not cleaned to your satisfaction. Our housekeeping department will correct the problem in a timely and professional manner. Housekeeping problems will not be addressed at check-out or after you return home.

G. Availability: Due to any unforeseen circumstance or condition which results in your reserved unit being unavailable, Suncastle Properties reserves the right to substitute a comparable property. If a comparable accommodation is not available, then guest may choose from available properties at the current rates or receive a full refund.

H. Moving Furniture: Guests are asked not to move furniture to prevent damage to the home or furnishings. Any furniture that has been moved and needs to be moved back to its original place upon your departure will result in a minimum labor fee charged to be charged the securing credit card.

I. Showings: Occasionally, the unit that you are renting may have to be shown by an Agent for future occupancy. We will contact you prior to the showing, in most cases up to a 24-hour notice. Failure to allow such showings will put the guest in violation of this agreement.

J. Garbage: Garbage must be placed in plastic bags, tied securely and placed in the garbage receptacle in the service court or dumpster. Please see details regarding garbage and recycling collection for your specific property.

K. Internet, Phone and Tv: Suncastle Properties does not guarantee internet connectivity, Cable, Satellite or Streaming Channel availability. Although all attempts will be made to correct the situation, some breakdowns cannot be prevented or repaired during your occupancy. Guest agrees to accept Internet, Cable, Satellite and/or Streaming Channel availability “as is-with all faults” and will not make any changes to the provided service. If guest does access any internet content during your stay you do so at your own risk and are responsible for ensuring that any accessed material does not violate laws regarding copyright, trademarks, pornography, or any material deemed slanderous, defamatory or offensive. Any alterations or PPV (pay per view) charges will be charged to the securing credit card along with an additional service charge equal to 100% of the actual costs incurred.

L. Smoking: Smoking of any kind is not permitted inside any residence. If evidence of smoking in the unit is detected, a $500 fee for Ozonation will be charged to the credit card on file and the Guest will be deemed in breach of the rental agreement and will be subject to eviction from the premises and forfeiture of all rent and prepaid rent.

M. Maintenence: Please report all maintenance issues to our office immediately so we can take care of it for you. Call our after-hours emergency telephone number to report major appliance, plumbing or air conditioning problems. For non-emergency issues, contact the office during normal business hours. With reasonable notice, authorized agents, employees or contractors may enter the premises for purposes connected with the repair, care or maintenance of the rental unit. The guest is not authorized to call any other person or vendor to perform repairs or maintenance at the property. In doing so, the guest is wholly responsible for all monies owed for the work performed. We will do our best to have any malfunction repaired quickly, so please notify the office of mechanical failures as they occur; however, no discounts or refunds will be given for equipment or appliance failure.

N. Agency Disclosure: A1A Coastal Ventures, LLC., a limited liability company d/b/a Suncastle Properties of Ponte Vedra Beach, is acting solely in the capacity as management agent and is not the "Landlord" with respect to the rental of any short-term/vacation home.

O. At Will Rental: Each rental of a short-term/vacation home is at will and on a day-to-day basis, and each Guest agrees that only one days' notice to vacate is required and that no notice to terminate the Guest's tenancy with respect to any short-term/vacation home is required. To the fullest extent allowed by law, each Guest waives any notice or other requirement that a "Landlord" may be required to provide to a "Tenant". Suncastle Properties reserves the right to refuse rental or to terminate a rental if, it its opinion, the guest has violated the terms, conditions and limitations set forth here in the Rental Agreement.

P. Warranties: The rental of each short-term/vacation home is made with no implied warranties of merchantability, habitability, fitness for a particular purpose, or any other kind and each vacation home is rented in its present condition, "as is – with all faults."

Q. Indemnification: Subject to the prior provisions of this Rental Agreement regarding accidental damage to the house and its contents, Guest(s) shall protect, defend, indemnify, and hold harmless Suncastle Properties and the owner of the house, their employees, agents, and representatives, and all of their successors and assigns (together, the "covered parties), from and against any and all losses, claims, damages, liabilities, causes of action, costs, and expenses (including reasonable attorneys' fees) for personal injury or property damage arising from or in connection with Guest's right of access to the house and property, occupation or condition of the house and property, and/or use of the house and property, and regardless of any negligence or strict liability on the part of any of the covered parties and regardless of the form of claim whether at common law, strict liability, negligence, or under any statute or regulation.

R. Entire Agreement: The Rental Policies and the Rental Contract constitutes the entire agreement regarding the rental of the vacation home and, unless incorporated herein and therein, there are no other oral representations, warranties, agreements, or promises pertaining to the rental of the vacation home. All these matters shall be construed in accordance with the laws of the State of Florida, and exclusive venue with respect thereto is in the State Courts of St. Johns County, Florida.

The state of Florida requires all tenants to sign the statement below prior to taking procession of a rental property.

Radon Gas: Radon is a naturally occurring radioactive gas that, when is has accumulated in a structure in sufficient quantities, may present health risks to people who are exposed to it over time. Levels of radon, which exceed federal and state guidelines, have been found in buildings in Florida.

Lead Paint: Every tenant should be advised that any real estate property to which a residential dwelling was built prior to 1978 is notified that such property may present exposure to lead based paint that may place young children at risk of developing lead poisoning.

Notice: As a renter of the premises, your acceptance signifies that they were provided with a copy of the forgoing notifications at the time of or prior to the execution of the rental agreement and your agreement to be bound by the terms and conditions set forth above.