RENTAL INFORMATION: Please verify all aspects of your reservation are correct. This includes the size and location of the unit; the dates on which you are staying and who is staying in the unit. Resort Properties of Angel Fire (RPAF) sends out several correspondences to confirm and re-confirm information. You have a duty to verify this information. Failure to verify this information within seven (7) days may result in the cancellation of your stay without refund. Neither RPAF nor the person(s) owning the rental unit or property of which such unit is a part ("owner") will be responsible for any ancillary costs associated with any such cancellation or inconveniences.
ARRIVAL INFORMATION: Please check-in at our office located in Unit 11; 3407 Mountain View Blvd, Angel Fire, NM 87710, USA. Our office hours are typically Monday through Friday, 8:30 am - 5:00 pm and Saturday, 9:00 am - 4:00 pm. Office hours may change without notice, so please call to verify before your arrival.
AFTER-HOURS ARRIVAL: If arriving after-hours, we will provide you with a PIN code to access your keys. A follow-up email will be sent within 48 hours of check-in.
ACCIDENTAL DAMAGE INSURANCE: If your reservation is 29 (twenty-nine) nights or less, your reservation includes accidental damage insurance should you have an accident in the home. For your convenience, we have included the insurance premium of $28.50 to $68.50 (depending on the property size) in your total rental amount. The SafelyStay, Inc. Trust and Safety Fee includes up to $10,000 of coverage for contents damage and up to $100,000 OR $1,000,000 coverage for property damage and bodily injury, depending on the property. Complete terms regarding the Trust and Safety coverage can be found at safely. The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least twenty-four (24) hours prior to the arrival date. Any deductible or minimum claim amount will be the responsibility of the Guest, and Resort Properties of Angel Fire will process using the form of payment on file for Guest.
In order for my reservation to be covered by SafelyStay, Inc., I give permission to SafelyStay, Inc to verify my identity, and check criminal databases in order to confirm my reservation. Complete terms regarding Safely's guest verification can be found at Safely. Please contact Safely at if you have any questions.
If a reservation stay is thirty (30) nights or greater you and the rental property are not covered by the SafelyStay, Inc coverage listed above. Guest will be responsible for a security deposit. The deposit is for security purposes and will be refunded within seven (7) days of the check-out date, provided no deductions are made due to: damage caused to the property or furnishings, excessive cleaning, or any other costs incurred by homeowner due to guest’s stay. For any questions, please contact our office.
CHECK-IN/OUT TIME: Check-in is at 4 pm and check-out is at 10 am. High volume turnover days during peak season may cause check-in times to be delayed.
UPON ARRIVAL: Take a look around the property. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay. It is your responsibility to inform RPAF of any broken or damaged items at the beginning of your stay.
UPON DEPARTURE: RPAF respectfully asks all guests 1) load and start the dishwasher. 2) take out the trash (Please take all trash to the Angel Fire Recycle Park, located at 27 Halo Pines Terrace), and 3) return the number of keys provided to our office. Please follow these instructions closely to avoid additional charges.
MOUNTAIN CONDITIONS: The property you are renting is in high altitude conditions. Special care MUST be taken to ensure the security of the home. During the winter, temperatures can fall below -30°F, with winds of 45+ miles per hour. Leaving any door or window open will cause pipes to freeze, resulting in the property and the entire building to flood. Please maintain the integrity of the temperature of the property during your stay and upon departure. During the summer, there's a large possibility of light to very heavy rain showers almost daily, often accompanied by high winds. Accordingly, please do not leave windows or doors open while away from the property. We reserve the right to terminate your stay with no refund to you if you do not follow these guidelines.
RPAF highly recommends using a vehicle with 4WD, AWD or 2WD with chains/straps. Extreme weather conditions can result in difficult driving conditions. RPAF is not responsible for any inconveniences or fees if a Guest's car is stranded or damaged due to road conditions.
NO SMOKING POLICY: Smoking is NOT allowed in any of our properties. Any evidence of smoking found inside a property will result in the guest being charged a non-refundable fee of $500 plus tax.
NOISE ORDINANCE: The Village of Angel Fire has a strict noise ordinance that must be followed. No loud noises, music, vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note, failure to follow the village ordinances can result in fines and a request to vacate the property.
AIRBNB CANCELLATION POLICY (Super Strict 60 Days): Guests may cancel at least sixty (60) days before the check-in date stated in the confirmation email and receive a fifty (50) percent refund of the rental rate plus one-hundred (100) percent refund of the cleaning fee. The Airbnb service fee is non-refundable. If a guest cancels less than sixty (60) days in advance of the check-in date, there is no refund. If a guest arrives and decides to leave early, there is no refund for the remaining nights.
PET POLICY: Most of our properties do not allow pets. Please do not attempt to bring pets unless pre-arrangements have been made with RPAF. Any guest found with an unauthorized pet will be charged a non-refundable fee of $500 plus tax. If you are planning on traveling with your pet, please notify RPAF before arriving to verify whether or not your unit is pet-friendly. There is a $200 fee plus tax required if your unit is pet-friendly (2 pet maximum). If your unit is not pet-friendly, RPAF will be happy to refer you to a local boarding facility.
POWER/WEATHER RELATED CANCELLATION: RPAF is not responsible for cancellations, delays or inconveniences; including but not limited to adverse weather conditions, flight cancellation, road closures, problems with technology, personal emergencies, maintenance problems in the property, water leaks, temperature control, personal preferences for bedding firmness, electrical outages, acts of God, or any circumstance outside of its direct control. TRAVEL INSURANCE IS HIGHLY RECOMMENDED TO PROTECT YOUR FINANCIAL INTERESTS.
TRAVEL INSURANCE: Travel Insurance is available for a nominal fee and is highly recommended. Vacation Rental Insurance provides coverage for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection
