Terms of Use CHECK IN/OUT TIMES: CHECK-IN TIME IS AFTER 4 P. M. EST AND CHECK OUT IS 11 A. M. EST. No Early Check-ins please without prior permission. Please telephone us on on arrival in the Orlando area and we will give you the door lock combination to the property. Please note that bookings can not be made anytime same day after 2PM. Some homes need to have names added to the gates, and that doesn't allow enough time. Thank you for your understanding.

LATE CHECK OUT: I understand that if I fail to vacate the home by 11:00am on my day of departure, I may incur a charge equal to one day rental at current US rates. If you require late checkout please call the Property Manager, at least 24 hours before departure this is an additional fee.

SMOKING: All our properties are NON-SMOKING, but smoking is permitted within the lanai/porch areas.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.

PETS: Pets are permitted in some of our rental properties only with prior approval. $50 per pet fee applies, ( we will ask for pet size and breed before check in to apply the approperiate pet fee amount. ) All pets must be on leashes outside the property at all times. Pet owners are responsible for cleaning up any/all pet refuse. All pets must be up to date on rabies vaccinations and all other vaccinations. Heartworm preventive is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and tick are very rampant in this area and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. The villa owners assume no responsibility for illness or injury that may incur to pets or humans while on the premises. Should the villa be infested after your stay, we reserve the right to deduct the Pest Control Fee from the Security Deposit. NO animals of any kind will be accepted in any of our accommodations unless pre-arranged or Service animal or staying in a pet friendly home (a $250 fee will be charged for unauthorized animals)

PET FRIENDLY: If you are in a pet friendly home. We please ask that if you have reports of pet hair to send photos upon check in. A random hair here or there will not permit a cleaner coming out. If you are booking a pet friendly home and have allergies, ect. A pet friendly home may not be the best option for you.

AGE LIMIT: Please note a majority of adults in your party needs to be 25 years old or above (ex. a party of three needs to have at least two adults over 25). We require photo ID of all applicable guests. We will not rent to vacationing students or singles under 25 years of age. ( Prior to check in we will ask for all names and ages of all guest staying in our home )

RESERVATION DEPOSIT: A reservation deposit is required on booking. This is 20% of the invoice depending on which is greater.

6. DAMAGE DEPOSIT: A damage deposit of $500 is required or a Deposit Waiver of $59. ( depending on who you have booked through )

Damage Deposit: The deposit is not applied toward rent; however, it is fully refundable within (14) days of departure, provided the following provisions are met:

No damage is done to villa or its contents, beyond normal wear and tear. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay. All rubbish, debris and discards are placed in refuse containers outside, dirty dishes are placed in the dishwasher and the cycle started. Please start one load of laundry if possible. All keys are left in the lock box and property is left locked. All charges accrued during the stay are paid prior to departure. No household items, including linens, are lost or damaged Damage Waiver: This is a $59 non-refundable fee designed to cover unintentional damages to the rental unit interior that occur during your stay.

PAYMENT: The balance of the payment becomes due 60 days prior to your holiday. For dates less than 60 days the full amount must be paid on booking. Please make payments in the form of , direct bank transfer, cashier’s checks or personal checks in US dollars made payable to Stoneman Vacation Villas . For UK payments in sterling please contact us for UK bank details.

CANCELLATIONS: A sixty (60) day notice is required for cancellation Cancellations can be made up to 60 days prior to the vacation with a $100 administration fee. Cancellations of less than 60 days prior to the start of the vacation will not be refunded unless we are able to make an alternative booking arrangement, in which case, your money will be refunded less a $100 administration charge. All cancellations will also forfeit fees if they use that method of payment to pay for their vacation. All efforts will be made by our team to refill the booking place on your behalf. We will of course, look sympathetically upon each individual case. Unfortunately we have to make this rule to deter people booking properties and cancelling at the last moment resulting in a loss of revenue, as once a booking is confirmed we have to refuse any other offers to rent the property.

MAXIMUM OCCUPANCY: The maximum number of guests at the property is stipulated by local legislation and is not negotiable. If having visitors at the home exceeding maximum occupancy approval needed.

MINIMUM STAY: The property requires a minimum 3 night stay. Shorter stays are at the owner's discretion.

CLEANING CHARGES: All stays will incur a cleaning charge. Althougth you do pay a cleaning fee, we do expect all guest to leave our homes in a respectful manner, therefore following all house rules etc on day of check out.

INCLUSIVE FEES: Rates include a one-time linen-towel setup. Resort amenity fees where applicable are not included in the rental rate.

MAID SERVICE: While the use of linens and bath towels are included in the rental rate of the property, regular maid service is not included in the rental rate however is available at an additional rate. We do not permit towels or linens to be taken from the properties.

RATE CHANGES: Rates subject to change without notice.

FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

CHANGE OF HOME POLICY: Occasionally it may be necessary to move the booking to an alternative property. This will only happen under extreme circumstances caused by a maintenance issue that would affect your enjoyment of the home or for your safety. We will find alternative accommodation of a comparable standard or higher at no extra charge to the guest in these circumstances. A partial refund will be given per out descretion.

PARKING: Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees and is the sole responsibility of the vehicle owner.

STORM POLICY: No refunds will be given for Acts of God. If you are unable to travel due to a hurricane we would be willing to give you alternative dates for your vacation depending on availability

LIABILITY: The villa is privately owned; the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

EXCESSIVE TRASH/RUBBISH: You will be expected to place garbage/rubbish at the end of the driveway (or in the garbage compactor if you are in a townhome) the night before collection. If you leave and excessive amount of garbage/rubbish bags in the home on departure because they were not put out on the collection days If you leave an excessive amount of garbage/rubbish bags and do not leave the house in good condition on departure there will be a charge of $75. 00. Trash collections dates are posted in the home. A refundable $75 trash deposit may be requested upon booking.

LOCK BOX & KEYS: You must leave your keys in the lock box at all times. If Maintenance or a technician has to be called to the home to resolve an issue and cannot enter because the keys are not in the lock box, a call out fee will be charged to you. If you obtain your key from a lock box at your home, condo or town home, please ensure that you leave the key in the lock box when you depart to avoid a “lost Key” charge, which will exceed $75. 00. Also do not leave through the garage leaving the dead bolt on the front door, this will cause a locksmith to have to come to the home for which a charge will be made

AIR CONDITIONING: Please note that with A/C all doors and windows should be closed at all times. If the A/C is sent below 72° F and freezes the unit, you will be held liable and charged for the A/C repair.

BATHROOMS: Please do not put paper towel or anything other than toilet paper in the toilet bowls. There are plungers provided but if a plumber is needed a charge will be made to you.

POOL/SPA HEAT: Pool heat is an additional cost. ( We will request this one week piror to your stay ) Any tampering with the pool heater will incur charges including pool heat and repairs to the unit. Not all homes are equipped with pool heaters. If you would like pool/spa heating please inquire.

QUIET TIME: Quiet time in the community starts at 11pm. At this time all loud activity needs to move indoors and music needs to be turned down. If the police are called there is a violation fee of $250 that will be charged to your account.

WRITTEN EXCEPTIONS: Any exceptions to the above mentioned policies must be approved in writing in advance of your trip otherwise it is deemed as accepted by you in full. Once booked ,we reach out a week before your stay with our booking form.