HOMES AND FURNISHINGS ARE PRIVATELY OWNED, with Dunes Properties acting solely as Agent for the property Owner. Guest is a licensee of the Owner, is not a tenant, and is not acquiring any interest in the property. PAYMENTS: A 50% deposit of the rental cost is due at the time of booking, with the remaining balance due 30 days before arrival. Payments will be charged to the credit card on file unless a check is received before each due date. Refund eligibility depends on the timing of the cancellation and rebooking status. Cancellations made 60 or more days before arrival are eligible for a full refund, minus a 3% cancellation fee; cancellations 31 to 59 days before arrival receive a 50% refund, minus a 3% fee. No refunds are issued within 30 days of arrival unless the property is re-rented. Returned checks incur a $75 NSF fee. ARRIVAL AND DEPARTURE: Check-in time is 4PM on the arrival date, and check-out time is 10AM on the departure date. Early arrivals and late departures are unavailable due to service scheduling. The reservation holder must be present at arrival with valid photo ID. Property access instructions will be emailed 3 days prior to arrival. Departures after 10AM incur a late fee of 1/2 the published daily rate. GUEST NEGLECT AND LIABILITY: Guests are responsible for any damage and intentional neglect that requires additional cleaning and will be charged to their credit card. Smoking is strictly prohibited in the property and will result in a $1000 charge to the credit card. Dunes Properties and the property owner are not liable for lost, stolen, or left personal articles. Guest agrees to indemnify and hold harmless Dunes Properties of Charleston, Inc and property Owner from any and all incidents and/or injuries which may occur while using the premises or surrounding area. PETS: Pets are prohibited in all properties unless specifically designated in writing as “pet-friendly.” Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA and are not allowed in properties unless specifically designated in writing as “pet-friendly.” If pets are present in a property not designated as “pet-friendly,” Agent reserves the right to terminate this agreement, charge a fee of $1000.00, and require Guest to vacate premises immediately without refund, compensation, or alternate accommodations. A non-refundable, per pet fee is charged to reservations in properties designated in writing as “pet-friendly.” Pets must be up to date on their shots and on current flea & tick medication. Pets must be properly contained when Guest is not present in the property.
MAINTENANCE AND HOUSEKEEPING: All properties are serviced at departure by third party cleaning companies. Refunds, compensation, alternate accommodations, or discounts are not available for housekeeping dissatisfaction. Guest acknowledges equipment breakdowns may occur, and Guest agrees to contact Agent immediately so maintenance can be scheduled. Agent and Owner are not responsible for the working conditions or malfunction of any equipment such as but not limited to air conditioners, TVs, internet, sound systems, refrigerators, ovens, or ranges. Refunds, compensation, alternate accommodations, or discounts are not available for appliance failure, mechanical failure, utility interruption, or area construction. OCCUPANCY LIMITS, RULES, AND REGULATIONS: The Occupancy limit is listed on the specific property page on our website. We enforce strict occupancy limits in our vacation homes. Any guests not following these limits, organizing parties or gatherings, may be removed immediately and could face legal charges for trespassing. House parties, weddings, and events, as well as the use of bands, mobile units, campers, and RVs, are not allowed. If any evidence of such parties or events occur at the property, guests may be evicted and face fines up to $5,000. Please ensure that you do not disturb or offend the other residents while occupying our premises. We possess the right to terminate this agreement, and immediate vacation of the premises, without any refund, if guests misrepresent occupancy or disruptions are reported. You must be at least 25 years old and must be present throughout your stay, and we possess the right to verify your age at any time. We may refuse occupancy and terminate this agreement if proper identification is not provided. RULES AND REGULATIONS Certain properties have specific rules and regulations which must be observed. These rules may include but are not limited to parking, pool use, grill use, and smoking area. Additionally, boats, trailers, jet skis, and recreational vehicles are prohibited in most communities. FURNISHINGS AND EQUIPMENT: All properties are privately owned and individually decorated, equipped with basic kitchen, bathroom, and bedroom accessories. These arrangements are subject to change without notice. Refunds, compensation, alternate accommodations, or discounts are not available for any dissatisfaction regarding the property's condition, furnishing, accessories, or appliances. PROPERTY SUBSTITUTIONS & PROPERTY FOR SALE: Occasionally, a property may become unavailable prior to arrival, due to but not limited to sale, damage, or unforeseeable circumstances. Agent reserves the right to substitute reasonably comparable accommodations without notice or liability should a property become unavailable prior to arrival. If reasonably comparable accommodations are not available prior to arrival, Agent will make every effort to notify Guest and will refund all payments to Guest, excluding travel insurance if any. Occasionally a property may be for sale. In such cases, Agent reserves the right to show the property to potential buyers during Guest’s vacation. PESTS: The beaches of Charleston, SC are semi-tropical barrier islands rich in wildlife. In such a habitat, it is common to see other forms of wildlife commonly referred to as "pests.” This includes but not limited to common pests such as Mosquitoes, Ants, Sand Gnats "No See Ums,” Cockroaches "Palmetto Bugs,” Bedbugs, and Fruit Flies. Owners provide routine, preventative pest control. Agent cannot guarantee Guest will not encounter pests during the rental period. Alternative accommodations, discounts, credits, or refunds are not available due to an encounter with pests. TRAVEL INSURANCE, HURRICANES, AND CANCELLATIONS: Guest may elect to purchase Travel Insurance to protect their vacation. Although this protection plan is optional, it is strongly recommended. The Travel Insurance is offered and administered by Red Sky Travel Insurance and covers a variety of travel problems. Guest acknowledges receipt of the Description of Coverage provided with the reservation confirmation. Guest acknowledges Travel Insurance provided by Red Sky Travel Insurance is the only method for compensation for vacation interruption/cancellation and is limited to covered events and acknowledges receipt of Plan & Disclosure. Guest acknowledges Agent will not provide refunds, compensation, alternate accommodations, or discounts for vacation interruption or cancellation for any reason including but not limited to hurricane evacuations, inclement weather, natural disasters, medical emergencies, or delayed travel. Travel Insurance is not refundable after 10-days from the date of payment and/or booking and is not transferable. If state or local authorities order a mandatory evacuation of the area that includes the property, Guest must comply with the order. Upon compliance, Guest will be entitled to a refund of the prorated rent for each night the Guest is unable to occupy the property due to the order. However, Guest will not be entitled to a refund if, prior to Guest vacation: Guest refused Travel Insurance offered by Agent, or Travel Insurance was not offered by Agent. Travel Insurance must be purchased prior to a storm being named in order to be eligible for coverage for hurricane related issues such as mandatory evacuation. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF SOUTH CAROLINA, WITHOUT REFERENCE TO CONFLICT OF LAWS PRINCIPLES. Guest agrees that all actions relating in any manner to this Agreement may be brought in a court of competent jurisdiction located in Charleston County, South Carolina. Guest consents and submits to the personal jurisdiction of such courts and irrevocably waives any and all defense inconsistent with this subsection.