Take Time to Be Kind Policy TAKE TIME TO BE KIND

We’re dedicated to giving every guest a great stay. If something isn’t right—an item breaks or a detail is missed—please let us know and we’ll resolve it promptly.

Kindness matters. Courtesy and respect help us fix issues faster and improve everyone’s experience. Sadly, post-pandemic travel has brought more disrespectful or aggressive behavior, and our team has taken the brunt of it.

We have a zero-tolerance policy for rude, abusive, or threatening conduct.

To prevent misunderstandings, please read all the materials we have provided. 

Before and during your visit, please review:

The full listing description and photos


All house rules


Confirmation emails and texts


Help articles in your iTrip guest portal

Most problems arise from missed information—a quick read can prevent confusion.

Thank you for taking the time to be kind and for helping us keep hospitality hospitable.

Service Animals To ensure the comfort of all guests (including your service animal) we ask that you please provide us with advance notification if service animal assistance is required.

Please let us know if there are any other special considerations we can arrange to make your stay more comfortable. 

Silverado Amenities Nearest Lift and Terrain Serviced: Orange Bubble Express & Red Pine Gondola. Nearest Ticket Office: Ticket Office in Canyons Village Top Property Amenities: Complimentary Underground Parking, Secure Ski Check, Outdoor Pool and hot Tub, Bell/Valet Desk (Seasonal), Fitness Center, Steam Room and Sauna, Shuttle (Seasonal)

Please treat this privately owned home respectfully, as you would your own.

We kindly ask that you respect all neighbors.
Please observe the quiet hours indicated in your check-in instructions. Typically quiet hours are from 10 pm to 6 am; Failure to comply may result in fines.
Our policy strictly prohibits parties. Violations may result in additional cleaning fees AND immediate eviction without a refund.
Kindly remove your ski boots upon entering the house.
This is a non-smoking home. Violations may result in additional cleaning fees AND immediate eviction without a refund.
Unless otherwise indicated, the home is not pet-friendly. Please, no pets in the home or on the premises. 

No Large Parties No Party Policy

As indicated on the rental agreement, all iTrip Park City properties have a strict no-party policy. 

For everyone's safety, do not exceed the listed max occupancy of the home and amenities.

Unless otherwise listed, quiet hours are from 10 pm to 7 am. Please observe them and be respectful of the home and neighbors. 

All properties and homes are non-smoking. 

Parking rules must be followed. The city is very generous with its parking tickets and towing. 

Violations are subject to immediate eviction without refund. 

Please contact us if you have questions or concerns.

We appreciate your cooperation. 

Silverado Amenities Nearest Lift and Terrain Serviced: Orange Bubble Express & Red Pine Gondola. Nearest Ticket Office: Ticket Office in Canyons Village Top Property Amenities: Complimentary Underground Parking, Secure Ski Check, Outdoor Pool and hot Tub, Bell/Valet Desk (Seasonal), Fitness Center, Steam Room and Sauna, Shuttle (Seasonal)