• Guests must provide GoodNight Stay with a valid State issued ID within 24 hours of booking. If ID is not provided within 48 hours, GoodNight Stay has the right to cancel the booking without penalty. • All guests that are in-state residents must be pre-approved by GoodNight Stay before booking • Booking guests must be 25 years of age or older – unless an exception is made by contacting GoodNight Stay. • All paid prepayments are non-refundable • Weddings, events, and photo/video shoots are not permitted at our home unless otherwise permitted by GoodNight Stay. • All reservations cannot begin or end on a Saturday unless the previous Friday or following Sunday is already booked • Standard check-in time is after 4 pm, and check-out time is 11 am. • Same-day bookings after 10 am will not be accepted or honored. • Pool and/or spa heat fee, if available, is $75-$300 a day (5 days’ notice and pre-payment required) • Noise level must be kept to a minimum after 10 pm; please see further details in section 6 of this agreement. • No smoking, vaping, or chewing tobacco products is permitted on the premises • If this home allows pets: $100 non-refundable fee per pet under 35 pounds; please see listing details. • Exceeding the number of guests on lease is unacceptable and will result in eviction • Two additional air mattresses are available for $50 each • Pack n’ Play and highchair available for $25 each • Parking restrictions may apply • No signs or decorations of any kind on the exterior or interior of the home • Commercial vehicles and food trucks are strictly prohibited from parking on-site or parking at the home • Reservations farther out than 9 months may not be accepted • Extra guest fee is $50 per night per guest over 12 people • There are security cameras at the property monitoring the outside front entry and the backyard for safety and security reasons. They are not monitored unless issues arise during a guest stay. • Bookings from guests with a criminal history will not be honored and canceled with no expense to GoodNight Stay.

1. City Noise Ordinance: The Rental Property is in a quiet residential neighborhood. The city has a strict noise ordinance. No loud noises, music, or loud vehicles are allowed between the hours of 10:00 pm and 7:00 am. Guests agree not to undertake any activities that interfere with their neighbors’ right to quiet enjoyment of their property. Guests agree to fully comply with local noise regulations and to use common sense in keeping the noise volume low after dark. Any enforcement actions by local law enforcement and/or homeowners association are at the Guests’ sole risk and expense. If we receive information about excessive noise, GoodNight Stay has the right to evict the guest and all occupants immediately and charge the guest $1,500 with no refund for the balance of the remaining reservation. Guest’s family and guests shall always maintain order in the Premises and at all places on the Premises and shall not make or permit any loud or improper noises or otherwise disturb other residents. Noise level must be kept to a minimum after 10 pm; some daytime hours may apply to this rule. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Premises for any immoral, offensive, or unlawful purposes, nor violate any law, association rules, or ordinance, nor commit waste or nuisance on or about the Premises.
2. Terms of Use: The Premises shall be used and occupied solely by Guest, exclusively, as a private single-family dwelling, and no part of the Premises shall be used at any time during the term of this Agreement by Guest for the purpose of carrying on any business, profession, or trade of any kind, or for any purpose other than as a private single-family dwelling. Guest shall not allow any other person to use or occupy the Premises without first obtaining the Owner’s written consent to such use. Guest shall comply with all laws, ordinances, rules, and orders of all governmental or quasi-governmental authorities affecting the cleanliness, use, occupancy, and preservation of the Premises. All our rentals are in residential areas and may not be used for weddings, receptions, parties, or gatherings beyond the registered number of guests unless approved in writing by GoodNight Stay. Any disruptive events could, at GoodNight Stay's discretion, result in the eviction and forfeiture of the entire rental amount and security deposit. a. Subletting Prohibited: Guest may not assign this Agreement, nor sub-let, nor grant any license to use the Premises, or any part thereof, without the prior written GoodNight Stay's express written consent, which may be withheld in its sole discretion. An assignment, sub-letting, or license without the prior written consent of GoodNight Stay or an assignment or sub-letting by operation of law shall be absolutely null and void and shall, at GoodNight Stay's option, terminate this Agreement. b. As mentioned above; weddings or events are not allowed at this home. c. House Parties/Large Gatherings/For-profit events: House parties and large gatherings, selling tickets, or charging a fee for guests who are otherwise strangers to the hosting guests are prohibited and may result in the immediate termination of this Agreement, and the Guest’s immediate removal. (*Please expressly request information for weddings, parties, or large events.) The Premises is provided in “as is/sight unseen” condition. GoodNight Stay shall use reasonable efforts to ensure the operation of all amenities on the Premises, such as Internet access, satellite or cable TV access, spas, pools, and fireplaces, as applicable. The Premises is individually owned and furnished. GoodNight Stay makes a sincere effort to accommodate its guests, but no refunds or adjustments will be made if Guest determines that the decor or furnishings are unacceptable to their unique tastes and preferences. a) Maintenance: In the event of equipment, appliances, or utilities malfunction during the Guest’s stay, GoodNight Stay will expedite repairs. Guest should call GoodNight Stay as soon as it becomes aware of any problem – most issues can be taken care of quickly. b) Property or Guest Amenities: All efforts will be made to accommodate property amenities or guest amenities which are expressly advertised or offered in writing. However, under no circumstances can GoodNight Stay guarantee or warrant any one property amenity or guest amenity. Please report any issues with property amenities or guest amenities immediately to our office. c) Utilities: No compensation will be given for a temporary outage of electricity, gas, water, cable, satellite, or telephone service. Utility service outages should be reported immediately, and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored, GoodNight Stay has the right to substitute rental properties (see Right to Change Rental Assignments below) for the remainder of the reservation or until the utilities are fully restored, whichever occurs first if availability permits.
3. No Smoking: Smoking is strictly forbidden in or within 25 feet of the rental property. This includes the use of Medical Marijuana and adult use (recreational) Marijuana. Evidence of smoking in or near the Rental Property will result in immediate eviction and forfeiture of all amounts paid and will result in additional cleaning fees being charged to the Security Deposit Credit Card(s). a) No smoking, vaping, or chewing tobacco products are permitted to be used on the property. Smoking: Smoking and Vaping is strictly prohibited inside the Premises. Smoking is only allowed outside on the patios and yards. An automatic $500.00 charge against the Guest’s credit card or booking platform will be accessed if it is determined that anyone smoked inside the Premises. GoodNight Stay will have the final determining authority with respect to all aspects of this provision of the Agreement. b) Illegal Substances: No illegal substances are allowed in the Rental Property, and minors should not be in possession of alcohol. Violations will result in eviction from the Rental Property, and no refunds will be issued. All occupants must abide by all federal, state, and local laws and ordinances affecting the Premises, including, without limitation to, the use or possession of illegal drugs and substances. c) Firearms, Explosives, and Fireworks are not permitted on the Rental Property.
4. Crime-Free Provisions: Guest, occupants, family, invitees, or other persons under the Guest’s control shall not engage in or facilitate: (i) any acts involving imminent or actual serious property damage as defined by law; (ii) any criminal activity, including drug-related criminal activity, any act of violence or threats of violence, other illegal activity, including prostitution, criminal street gang activity, threatening or intimidating, unlawful discharge of firearms, or assault; (iii) jeopardize the health, safety, and welfare of guests, GoodNight Stay or its representatives, agents or others. Violation of this Provision shall constitute a material and irreparable violation of this agreement and good cause for immediate cancelation of this agreement and surrender of possession.
5. No Commercial Use. Guest agrees to comply with all rules and regulations that are at any time posted on the Rental Property or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which the Rental Property is located or its neighbors; (ii) use the Rental Property for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance, or (iv) commit waste or nuisance on or about the Rental Property. • Commercial vehicles and food trucks are strictly prohibited from parking on-site or parking at the home No Tolerance policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms, as they are strictly enforced.
   1. Additional Charges/Damages: A thorough inspection of the home should be completed by the guest after check, and any pre-existing damages should be reported to GoodNight Stay within 24 hours of move-in by email, along with photos. Damages that occur during a guest stay should also be reported immediately to GoodNight Stay, along with photos. Guests are responsible for any damages that occur during their stay and will be charged either to the card on file automatically, or a claim will be filed through the booking platform and expected to be resolved within 24 hours of being filed. In the event, Guest should fail to comply with the terms and conditions of this Agreement, in addition to any other remedies we may have including, but not limited to, immediate eviction without refund, Guest hereby expressly agrees to additional charges for violation of the following restrictions: • Extra Garbage - $35 Per Bag • Excessively Dirty Premises - $500 • Excessive Noise - $500 • Displaced Furniture - $100 per piece • Unregistered Pet - $1,000 • Unauthorized Late Check-Out - $100 per 30 minutes (for up to 4 hours, after which the Holdover provisions of the Holdover section of this Agreement shall apply) • Local Ordinance Violation - $500 + City Fine to owner • Broken Glass Around the Pool - $500 + pool technician’s invoice • Indoor Smoking (of any kind) - $500 Guest expressly agrees to have any appropriate charges for violations charged to the credit card provided by Guest in connection with this Reservation.
6. Damage Waiver, Capacity Restrictions, and Home Compliance Instructions: Our properties are inspected before and after each reservation. The sleeping capacity for this Rental Property is limited to the number of beds provided, so twin beds sleep 1 guest; double, queen, and king beds sleep 2 guests each. This Rental Property can sleep up to the number of guests determined accordingly. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed written permission in advance by GoodNight Stay. Often, extra sleeping capacity is not possible at this Rental Property. Each additional guest exceeding the maximum sleeping capacity for this Rental Property will incur a charge of $100 per guest per night and will be charged to the credit card provided. No smoking or parties of any kind are allowed at this Rental Property. GoodNight Stay has weekly home inspections performed by a third-party inspector for this Rental Property, so we can keep the system operating correctly, discover mechanical failures, and help keep the Rental Property in great condition for guests and owners. Sometimes, these inspections fall on dates the Rental Property is occupied. If this inspection falls on a date of your rental, the renter agrees to allow the home compliance inspectors to perform the inspection, which generally takes 30 minutes, between 9 am to 5 pm. 24-hour notice will be given if an inspector is coming out. It's also helpful if the renter can inform the inspector of any issues or things not working correctly so they can be addressed or fixed immediately.
7. Reservations: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice. All Online Bookings Are Not Confirmed Until We Provide Written Confirmation Within 48 Hours of Guest Providing Photo ID. Should there be any issues with the reservation, you will be contacted within 48 hours.
8. Property: Guest rents, for vacation purposes only, the furnished Rental Property and improvements described as shown on the Reservation.
9. Arrival & Departure: Check-in time is no earlier than 4:00 PM on arrival date. This time may be delayed should unforeseen circumstances arise. Check-out time is no lRWE than 11:00 AM on the departure date. Early Check-in and Late Check Out options are available for an additional fee if available (Not an option during Peak Season). If Early Check-in and/or Late Check-out are approved, you will get an email confirmation from the reservation team.
10. Payments: All payments are non-refundable. Within 30 days of arrival, Deposit Payment is due to reserve the Rental Property. Balance Payment is due 30 Days before Arrival and will be charged automatically to the same credit card used unless communicated otherwise. Within 30 Days of Arrival, Total Cost is due to reserve the Rental Property. All Payments are nonrefundable. If the reservation is canceled, all payments will be forfeited.
11. Cancelations & Refunds: All payments by guests are nonrefundable.
12. Reservation Changes: Date change requests or requests for discounts after booking will not be permitted for reservations made on the website and are subject to our cancellation policies. Guest requests to change homes/locations or use funds kept as cancellation penalties to book another home will also not be granted.
13. Unavailability: For any reason beyond the control of Management, the Rental Property become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by the Guest.
14. Strict Noise Ordinance: The city has a strict noise ordinance that must be followed. No loud noises, music, or loud vehicles are allowed between the hours of 10:00 pm and 7:00 am. If we receive information about excessive noise, GoodNight Stay has the right to evict the guest and all occupants immediately and charge the guest $500 with no refund for the balance of the remaining reservation. Excessive noise restrictions may also be enforced during daylight hours.
15. Approved Guests and Use: The Rental Property is for the sole use of a personal vacation residence by Approved Guests. Reserving Guest is responsible for any guests that use the Rental Property during the term of this agreement. Guest may not exceed Max Occupancy for Property at any time. If the Rental Property is used, in any way, by more than max allowed guests, (i) Guest and all others may be required to immediately leave the Rental Property or be removed from the Rental Property; (ii) Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies collected.
16. Occupancy: Approved Guests are persons who will occupy the Rental Property. No unlawful activity or any other activity that constitutes a nuisance is permitted on the Rental Property. Approved Guests take full responsibility for all lost or broken items and any damages to the Property of any kind.
17. Cleaning: The Rental Property will be delivered to the Guest in a professionally cleaned condition. Upon termination of occupancy, GoodNight Stay will arrange for a professional cleaning service to clean the Rental Property. The guest is responsible for the cost of this cleaning, and this fee would have been built into the quote you saw when booking. The cleaning fee is mandatory and nonrefundable. Should the Guest have excessive trash and activity that require more than a regular cleaning service, the Guest will be charged for associated excess costs. Guest authorizes GoodNight Stay to charge the card on file or submit a payment request for any excessive cleaning that is required at check-out for the additional cleaning and trash removal.
18. Pets: Not all rental properties permit pets. Pets are allowed only if authorized in advance (check listing details). If an unauthorized pet is discovered on the Rental Property, the Guest authorizes GoodNight Stay to charge the card on file for an additional cleaning fee of $500 and/or may be asked to leave without refund as the Guest will be in breach of this Agreement. If a pet is approved, the Guest will be charged $100.00 per pet during the stay. Should the approved pet have caused damage or loss to any item in the home, GoodNight Stay reserves the right to charge the guest’s card on file or submit a payment request for prompt payment to recover any lost or damaged items. The guest agrees to settle the payment immediately.
19. No Smoking: No smoking is allowed on the Rental Property. This includes medical marijuana and adult-use (recreational) marijuana. If smoking does occur on the Rental Property, (i) the Guest authorizes GoodNight Stay to charge the Guest an additional cleaning fee of $500.00. (ii) Guest is responsible for all damage caused by the smoking, including, but not limited to, stains, burns, odors, and removal of debris; (iii) Guests may be required to immediately leave the Rental Property or be removed from the Rental Property; (iv) Guest is in material breach of this Agreement.
20. Condition of Premises: The guest understands that the accommodation is a privately owned dwelling with the Owner’s furnishings, and neither GoodNight Stay nor the Owner shall be responsible for providing any additional furnishings or equipment beyond what is advertised. The condition and furnishings will vary in each home according to the owner’s taste. All properties or units are equipped for housekeeping with dishes, cookware, silverware, and glasses. Guest shall, on arrival, examine the Rental Property, all furniture, furnishings, appliances, fixtures, and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give the Guest the right to cancel this Agreement or receive a refund of any payments made.
21. Lost or Left Items: Management assumes no responsibility for lost, stolen, or abandoned items. Reasonable effort will be made to contact the Guest for a return. Any items not claimed for longer than 15 days may be donated, sold, or discarded.
22. Shipping Policy: You may ship directly to the home that you are staying in using FedEx or UPS while you are in the home; however, we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. We highly suggest renting a PO Box for any guests staying more long term who will need to receive mail.
23. Maximum Occupancy: No guests more than the maximum occupancy specified in the rental agreement shall occupy the Rental Property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amount and or security deposit (if any).
24. No Parties: All our rentals are in residential areas and may not be used for weddings, receptions, parties, or large gatherings unless approved in writing by GoodNight Stay. Any disruptive events could result in eviction and forfeiture of the entire rental amount and security deposit.
25. Illegal Substances: No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the Rental Property, and no refunds will be issued.
26. TV/Cable/Internet/Satellite: TV, Cable, Internet, Streaming Services, and Satellite services are provided as a convenience only and are not integral to this agreement. No refund shall be given for the number of devices, outages, connectivity problems, lack of service, content, or lack of content or personal preferences regarding cable/internet/satellite service. Guest is responsible for all internet activity and agrees that no illegal copyrighted material may be downloaded. Guest is not allowed to upgrade any utility, internet, or cable services or order movies on the owner’s account. Any charges associated with such transactions will be billed to the Guest, and their credit card will be charged.
27. Air Conditioning/Heating: All rentals are equipped with air conditioning. if not regulated otherwise, the Guest agrees that Air conditioning shall not be set below 72 degrees and the heat shall not be set above 78 and that the fan setting shall be "Auto". Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of or malfunctioning HVAC units.
28. Pool and Spa/“Use at Own Risk”: The Rental Property may include a hot tub, whirlpool, sauna, or outdoor/indoor pool (a “Special Feature”). If so equipped, the Guest and his/her guest(s) acknowledge that management does not provide lifeguard supervision. Guest understands that the area surrounding a pool and spa may not be fenced or secure, and there are special risks that may be involved in using a Special Feature. But without limitation, the Guest understands that a Special Feature may present dangers to children who are not carefully supervised, as well as the danger if any person uses the Special Feature for too long a time, has health problems, or is intoxicated or using any kind of drugs or medication, or uses the Special Feature if pregnant. The Guest agrees to explain the risks of using the special feature to any guests they may have at the unit and to be fully and solely responsible for any accidents his guests may incur. The Guest understands the risks discussed above and agrees that he will assume all responsibility for himself and his guests for the consequences of those risks. Guest acknowledges and agrees that his/her use of the pool, as well as any other guests during the stay, will safely use the pool by not using glass containers in the pool area, running in the pool area, securing all doors leading to the pool, and supervising all small children while in and around the pool. Guest agrees to waive any claim whatsoever against the Owner or GoodNight Stay for accidents or claims arising from the use of special features. The Guest agrees to indemnify and hold harmless the Owner and GoodNight Stay for any claims made by the Guest arising from the Guest’s use of the Special Feature. The Guest also understands and agrees that he is responsible and liable and will pay GoodNight Stay upon request for any damages that occur to the Special Feature and its support equipment through his or his guest’s misuse and/or negligence, for example, but not limited to, damaging the hot tub cover and/or pool liner, or allowing the water level to become too low, or causing water overflow inside the unit. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence. Guest agrees to relieve and indemnify management of all liability for responsibility and compliance with pool barrier laws and regulations.
29. Pool Heating: (this does not apply for condos or community pools): Pool heating is an additional fee and must be paid for prior to use. Guest agrees not to tamper with pool heat controls or manipulate the heater in any way. Pool heat shall not exceed 85 degrees. Swimming pools contain very large amounts of water, and the energy that must be expended to heat swimming pools is substantial. When applicable, the swimming pool thermostat will be set to a minimum temperature of 75 degrees. Guest understands and accepts that the pool heaters may not successfully raise the temperature of the swimming pool to the temperature selected on the thermostat. Be advised that a lower actual pool temperature may result because the pool heaters are limited in several ways. First, the temperature of the water will be dependent on a few variables, some of which are not controllable. Most importantly, the outside ambient air temperature will significantly impact the effectiveness of the swimming pool heater to the extent that the heater will not function if the air temperature drops below 50 degrees. The payment of the daily pool fee does not in any way guarantee that the water will be heated to any temperature or at all. The cost per day is the cost to attempt to turn the pool heater thermostat above 75 degrees. The Guest understands and accepts that the charge per day is intended to compensate GoodNight Stay for the additional electrical expense associated with having the pool heater running and the additional expenditure of electricity that is incurred whenever the thermostat is turned to 75 degrees or higher. Pool heat pricing varies per property, and the Guest is to make an official inquiry to GoodNight Stay for an accurate quote.
30. Spa Heating: (this does not apply to condos or community pools): Spa heating is an additional fee and must be paid for prior to use. Guest agrees not to tamper with spa heat controls or manipulate the heater in any way. Spa heat shall not exceed 104 degrees. Spas contain very large amounts of water, and the energy that must be expended to heat swimming pools is substantial. When applicable, the spa thermostat will be set to a minimum temperature of 90 degrees. The guest understands and accepts that the pool heaters may not successfully raise the temperature of the spa to the temperature selected on the thermostat. Be advised that a lower actual temperature may result because the heaters are limited in several ways. First, the temperature of the water will be dependent on a few variables, some of which are not controllable. Most importantly, the outside ambient air temperature will significantly impact the effectiveness of the spa heater to the extent that the heater will not function if the air temperature drops below 50 degrees. The payment of the daily fee does not in any way guarantee that the water will be heated to any temperature or at all. The cost per day is the cost to attempt to turn the heater thermostat above 90 degrees. The Guest understands and accepts that the charge per day is intended to compensate GoodNight Stay for the additional electrical expense associated with having the heater running and the additional expenditure of electricity that is incurred whenever the thermostat is turned to 75 degrees or higher. Some homes have above-ground spas that do not require an additional fee to heat. Spa heat pricing varies per property, and the Guest is to make an official inquiry to GoodNight Stay for an accurate quote.
31. Firepit/Fireplace/Torches “Use at Own Risk”: The Rental Property may include a firepit/fireplace or outdoor torches (a “Special Feature”). If so equipped, the Guest and his/her guest(s) acknowledge that management does not provide supervision for the operation of this amenity. Guest understands that the area surrounding the firepit or fireplace may not be fenced or secure, and there are special risks that may be involved in using a Special Feature. But without limitation, the Guest understands that a Special Feature may present dangers to children who are not carefully supervised, as well as the danger if any person uses the Special Feature for too long a time, has health problems, or is intoxicated or using any kind of drugs or medication, or uses the Special Feature if pregnant. The Guest agrees to explain the risks of using the special feature to any guests they may have at the unit and to be fully and solely responsible for any accidents his guests may incur. The Guest understands the risks discussed above and agrees that he will assume all responsibility for himself and his guests for the consequences of those risks. Guest agrees to waive any claim whatsoever against the Owner or GoodNight Stay for accidents or claims arising from the use of special features. The Guest agrees to indemnify and hold harmless the Owner and GoodNight Stay for any claims made by the Guest arising from the Guest’s use of the Special Feature. The Guest also understands and agrees that he is responsible and liable and will pay GoodNight Stay upon request for any damages that occur to the Special Feature and its support equipment through his or his guest’s misuse and/or negligence, for example, but not limited to, damaging the firepit/fireplace, causing the flames to be too big, not allowing proper ventilation and causing smoke to enter inside the home. Guest understands and agrees to be responsible and liable for any damages that occur to the equipment through Guest misuse and/or negligence. Guest agrees to relieve and indemnify management of any and all liability for responsibility and compliance with laws and regulations. Important: The guest agrees to extinguish the firepit/fireplace or outdoor torches when retiring for the night, or if no guests will be within 10 feet to supervise this special feature. Guest also agrees to immediately extinguish firepits and torches when asked by GoodNight Stay or when windy conditions are present to ensure flames do spread or cause damage to the property or a person.
32. Third-Party Vendors Hired by Guests: Goodnight Stay does not assume responsibility for any 3rd party vendors hired by our guests to perform a separate service. Vendors carry their own liability insurance and, as such, function as an entity separate from Goodnight Stay. Some vendors include but are not limited to concierge services, dining/catering recommendations, extra cleaning mid-stay, transportation/car rentals, grocery delivery, and luggage storage. While Goodnight Stay recommends certain vendors, they are simply helpful suggestions to our guests, and Goodnight Stay is not liable for any loss or damage to the home or occupying guest belongings caused because of hiring said vendor. Guest assumes all responsibility for the vendor and their services during their tenancy of the home. Goodnight Stay is not responsible for items rented from a 3rd party vendor and, therefore, also not responsible if items have not been returned to the vendor after guest check out. It is the sole responsibility of the guest to uphold their agreement with the vendor they have come into contact with. Note: Further reminder that this rental agreement prohibits events of any kind at our homes. This includes food trucks, catering events, and retail/trunk shows that would bring the separate guest count above and beyond the maximum occupancy of the home as dictated by our listing and the occupancy on the reservation. Breaking these terms and conditions will result in the immediate eviction of the guest and their group with no refund for nights unspent at the home, including monetary charges to their credit card or account for throwing an unauthorized event.
33. Preventative Care & Maintenance Vendors: Maintenance vendors such as but not limited to landscaping, pool technicians, plumbers, electricians, HVAC technicians, locksmiths, trash collectors, appliance technicians, internet/tv technicians, general handyman/contractors also carry their own liability insurance. Goodnight Stay reserves the right to contact only vendors from our preferred and authorized providers list to assist and be dispatched to a home with a reported maintenance/cleaning issue. Should a guest contact their own vendor for a service or issue, the guest assumes responsibility for any work performed by this vendor with no reimbursement by Goodnight Stay for those services. Vendors such as pool and landscaping will and do visit our homes weekly as part of our preventative maintenance program. Goodnight Stay cannot guarantee that these vendors will only visit when the home is unoccupied. Please be advised that these vendors may visit the home unannounced to ensure that amenities like the pool/spa (if applicable) and listing grounds be well maintained and unkept to continue to provide a beautiful and safe space for our current and future guests. Prohibiting our pool vendors and landscapers from performing their preventative maintenance tasks may result in a guest charge if it impacts a future guest stay for repair or chemicals needed to restore its condition.
34. Security Cameras: The guest acknowledges and agrees that certain security cameras will be positioned on the premises to monitor for safety and security and will be operated according to the manager’s standard policies and procedures. The use or installation, temporarily or permanently, of any concealed or hidden cameras, videos, or other recording devices, whether activated remotely, by the Guest on or in the Rental Property is strictly prohibited. Note: Monitoring devices are not installed inside the residence and are only on-site at the demand of the homeowner’s insurance policy. They are not monitored extensively, and footage is only watched/used if requested if damage/theft has occurred to the property or a neighbor files a noise complaint. Unplugging, covering, or tampering with security devices is strictly prohibited. GoodNight Stay reserves the right to enter the premises during the stay at any time to reconnect or uncover the cameras should the tenant/guest not comply with requests. Footage may only be released to law enforcement or by official request from a licensed attorney.
35. System(s) Failures: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the Rental Property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will try to promptly repair or replace the failed system or equipment, and in such event, the Guest agrees to permit the Manager or its service provider to have reasonable access to the Rental Property to inspect and make such repairs.
36. Plumbing/Toilets/Garbage Disposals: Use all lavatories, sinks, toilets, and all other water and plumbing apparatus only for the purposes for which they were constructed. Guest shall not allow any sweepings, rubbish, sand, rags, ashes, or other substances to be thrown or deposited therein. Any damage to any such apparatus and the cost of clearing stopped plumbing resulting from misuse shall be borne by the Guest. Guest agrees to clear garbage disposal of any food or blockages prior to departure.
37. Damages: Any damages prior to a guest's stay should be reported to GoodNight Stay within the first 24 hours of their stay. Listings are all short-term rental homes, and a certain level of wear and tear should be expected. Arrival and departure inspections are conducted by GoodNight Stay to keep a record of the listing’s conditions between guest stays. Damages reported after a guest's departure are at the sole expense of the guest. Photos and vendor invoices are provided when a damage claim is charged to a guest account. Booking guest and/or credit card on file will be charged. Copies of photos and invoices will be submitted to the guest upon request. Damages are defined as physical harm caused to something in such a way as to impair its value, usefulness, or normal function.
38. Traveler’s/Rental Insurance: GoodNight Stay suggests our guests purchase traveler’s insurance after booking with coverage up to $1,500. GoodNight Stay does not provide rental coverage or traveler’s insurance as part of the inclusions of the rental. This would be the sole responsibility of the booking host to source and purchase.
39. Parking: Please check the listing details for information on how many vehicles are allowed to be parked on the Premises at any time. All vehicles must be parked either in the property's assigned covered parking spot or in an uncovered parking space. Violations of the parking rules subject the automobile to fines, immobilization devices, attachment, and towing. On-street parking is monitored and is strictly prohibited. No vehicle longer than 12 feet is allowed on the Premises under any circumstances. RV’s, buses, boats, trailers, or passenger vans which hold more than eight (8) people are strictly prohibited.
40. Unforeseen Occurrences: Management will not assume liability for any loss, damage, or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that the Guest considers travel and/or rental insurance.
41. Rules; Regulations: No Commercial Use. Guest agrees to comply with all rules and regulations that are at any time posted on the Rental Property or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which the Rental Property is located or its neighbors; (ii) use the Rental Property for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law, ordinance or rule or requirement of any applicable homeowners’ association; or (iv) commit waste or nuisance on or about the Rental Property.
42. Maintenance & Reporting: Guest shall properly use, operate, and safeguard the Rental Property including, if applicable, any landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas, and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction, or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Rental Property because of failure to report a problem, malfunction, or damage in a timely manner.
43. Entry: Management and Managements representatives and agents have the right to enter the Rental Property, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. GoodNight Stay and its representatives and agents have the right to enter the Rental Property, upon reasonable notice of at least 24 hours, to show the Rental Property to prospective or actual purchasers, tenants, mortgages, lenders, appraisers, or contractors.
44. Termination of Occupancy: Upon scheduled termination of occupancy (i.e., agreed Checkout Time), Guest shall: (i) return all copies of all keys or opening devices to the Rental Property to the lockboxes provided (if applicable) and secure the home, including any common areas; (ii) vacate the Rental Property and surrender it to Management empty of all persons at agreed upon time; (iii) vacate any/all parking and/ or storage space; and (iv) deliver the Rental Property to Management in the same condition less ordinary wear and tear as received upon arrival.
45. Holdover: Any Guest who fails to vacate the Rental Property at the agreed Checkout Time shall be charged twice the then prevailing rental rate per day until such time as the provisions of the above paragraph hereof shall have been satisfied. Guest expressly agrees to have any such additional charges charged to the credit card provided by Guest in connection with this Reservation. Additionally, should the next tenant have to be compensated because of failure to vacate at the agreed-upon time, the Guest agrees to also absorb that cost.
46. Weather/Mother Nature/Conditions Beyond Our Control: GoodNight Stay cannot be held responsible for circumstances beyond our control. This includes but is not limited to excessive noise from construction or public/private events, wildfire/smoke, weather-related interruptions, road closures, flooding, interruption of services and utilities, or unexpected appliance breakdown.
47. Personal Property & Injury: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by the Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests, or licensees due to any reason other than the condition of the Rental Property. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage, (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend, and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.
48. Dispute Resolution: The parties agree to resolve any dispute arising out of or relating to this Agreement as follows: • Mediation. If the dispute is not settled by negotiation, the parties agree to first try to settle the dispute by mediation within 30 days of either party providing written notice of the dispute; such mediation is to be administered by the American Arbitration Association (“AAA”) under its Commercial Mediation procedures. In the event the parties are unable to agree on a mediator, AAA shall appoint a mediator. • Arbitration. If the mediation is unsuccessful, the dispute will be resolved by binding arbitration rather than in court; such arbitration is to be conducted by the AAA under its Commercial Arbitration Rules before a single, independent arbitrator. Payment of filing, administration, and arbitrator fees will be governed by AAA’s rules. To begin an arbitration, a party must send a letter to the other party requesting arbitration and describing the claim. If GoodNight Stay requests arbitration, it will send the letter to the Guest’s most recent address in Parson’s records. If the Guest requests arbitration, it will send the letter to GoodNight Stay registered agent in the state in which the Rental Property is located. The prevailing party shall be entitled to recover its attorneys' fees and court costs from the non-prevailing party. The decision of the arbitrator shall be in writing, and any judgment may be entered in any court having jurisdiction thereof. All arbitration proceedings, including testimony or evidence at hearings, will be kept strictly confidential. • Place of Mediation or Arbitration. The mediation or arbitration shall take place in Phoenix, Maricopa County, Arizona. • Exceptions to Mediation and Arbitration Requirement. As the only exception to the agreement to submit all disputes to mediation and binding arbitration as provided herein, GoodNight Stay and Guest both retain the right to pursue: (1)in small claims court in the county in which the Rental Property is located, any claim that is within the court’s jurisdiction, and the parties consent to personal jurisdiction and venue of such court, and (2) a suit in any court with jurisdiction to enjoin (whether by temporary, preliminary, or permanent injunctive relief) infringement or other misuse of intellectual property rights. • Class Action and Jury Trial Waiver. The parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class action, consolidated or representative action. If, for any reason, a claim proceeds to court rather than in arbitration, the parties waive any right to a jury trial.
49. Non-Disparagement: The Parties recognize that relationships with others can have a direct impact on the success of a company and is important to the way a company is perceived by customers and peers alike. To encourage a positive relationship, each Party hereby promises and agrees, both during the Term of this Agreement and always afterward, in each case by or in any of the Restricted Means and Contexts (defined below). Each Party further agrees not to make any negative public statements, written or oral, relating to the performance of the other Party pursuant to this Agreement, the conduct of either Party during the term hereof, or any aspect of the business or personal matters of the other Party or any affiliated person or entity of the other Party. The foregoing provisions apply to the manner of conduct between the Parties and engaging in activity that would negatively impact the reputation or image of the protected Party, as applicable, is prohibited (i) by any means of expression, including but not limited to verbal, written, or visual, (ii) whether or not preserved in some medium now known or hereafter discovered or invented, including but not limited to audio recording of any type, written text, drawing, photograph, film, video or electronic device, (iii) in any manner or form, including but not limited to any book, article, memoir, diary, letter, essay, speech, interview, panel or roundtable discussion, review, image, drawing, cartoon, radio broadcast, television broadcast, Internet podcast, video, movie, theatrical production, Internet website, e-mail, social media, tweets, FB page, Yelp or otherwise, even if fictionalized, (iv) in any language, or (v) in any country or other jurisdiction (collectively, the “Restricted Means and Contexts”).