*Our goal is to provide a relaxing, struggle-free stay with us. No refunds will be given for issues reported after a stay is complete. Please notify us right away if there’s an issue so we may make every possible attempt to resolve it as soon as possible.

*Self Check In - If staying within the City of BBL, THE GOOD NEIGHBOR POLICY, must be signed by the reservation holder. In person check in is not required as long as policy has been signed and valid renter matching ID has been submitted. Check in at the office is allowed if you prefer. For after hours check in, there is a $75 fee to cover the cost of getting staff to the office.

*Upon check out:

1. Wash all dishes and put them away.
2. Turn down the thermostat to 55 degrees. Do not turn off heaters, may result in frozen pipes.
3. Turn off all lights and fans.
4. Cabins with a hot tub must have jets shut off, cover on and locked.
5. Close and secure/lock all windows and doors.
6. Remove all trash and take to the appropriate trash site location. See confirmation for address. Trash removal is the City/County Law and not our rule.
7. Please text us upon departure and leave the name of the cabin.
8. Report any damages or information we should be aware of about the property.

*Front and back cameras with recording.

*Do not exceed the occupancy limit - Each property is licensed to accommodate a maximum number of people/vehicles day or night. Per City/County Ordinance, extra people/vehicles are not allowed. Maximum adults and children/infants vary per property, (this includes all children as well as infants). The maximum number of adult occupants may be less than the total maximum occupancy. Please read the property descriptions. Most properties have front and back yard exterior cameras with recording. NO PARTIES ALLOWED.

*No parking in street or yard - Parking is only permitted in the driveway, designated parking spaces, and garage. The maximum number of vehicles permitted is on the exterior sign.

*No amplified music 24/7 - Amplified music is not permitted to be heard beyond the property line 24/7. Close your windows to avoid music carrying beyond the property line.

*Head inside at 10 pm. - Noisy activities and spa use are prohibited from 10 pm. – 7 am.

Take trash to dumpster location at the Clean Bear site at 41970 Garstin Drive. Trash may not be left in public or common areas as required by city ordinance. You may elect to purchase trash pick up (6 bags/$50*) for your reservation. **If Trash is left at the property there will be a $50 per bag charge.

*Fines - The minimum City fine for violating the rules stated previously is $500 per violation. A second offense is $1000 per violation. We have no control over the fines.

*Eviction - Unruly guests who blatantly disregard the rules and expectations will be evicted without a refund. Costly City citations may be issued to the undersigned.

*While we make every effort to accommodate check in at 4 pm and often times earlier, an exact time is not guaranteed. Housekeeping, Maintenance & Inspection must be completed prior to allowing guest access to the home.

Vacation Rental Properties endure heavier traffic and more abuse than an average home. If there is anything we should be aware of or if you have a concern for safety, contact us immediately. We appreciate feedback and always attempt to make it right if possible, within reason. No refunds will be given for issues reported after a stay is complete.*

*Each property is individually owned. Amenities are listed to the best of our current actual knowledge, without the duty of inquiry or investigation, but not guaranteed. We encourage homeowners to approve or complete necessary repairs as soon as possible. However, things like; carpet cleaning, yard work, and cosmetic/minor repairs are commonly scheduled during the off-season. . By law, you must carry tire chains in your vehicle when traveling in mountain communities in the state of California during the winter months. For liability reasons, we are not able to help if your car becomes stuck. Snow removal is the guests’ responsibility. During winter storm weather, there may only be parking for 1 car. Decks, porches, bbq's and/or hot tubs may be snowed in depending on how much snow any given storm produces. Shoveling may be required to gain access to the cabin/amenities. A snow shovel will be provided, if you are unable to find a shovel, please contact us so we may deliver one (because they break and go missing often).

*Tenants understand that Big Bear Cool Cabins, Inc., its owners, employees and the homeowners (collectively, the “Released Parties”) are NOT responsible for any injury caused by slipping on snow or ice and that the tenants are responsible for the removal of snow and ice around the doorways and paths to house and car; that the Released Parties are not responsible for any personal injury or loss or damage to the tenants’ persons or property or to their guests and that the tenants assume the risk to their persons and property caused directly or indirectly from foul, inclement weather conditions, acts of nature, failure of heat, accidents related to fire, heaters, stoves, or hot tubs, tenant's’ failure to remove snow and ice around access areas; for any unforeseeable circumstances. Under no circumstances will the tenants or their guests hold the Released Parties responsible for any damages or claims of any kind resulting from their stay. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

*Vacation Rental (Not a lease) This is a vacation rental agreement for temporary vacation stay at a managed vacation rental property. THIS AGREEMENT IS NOT A LEASE AND CONVEYS NO RIGHTS IN REAL PROPERTY. By agreeing to the Terms and Conditions, you stipulate and agree that you have not and will receive a real property interest in or rights to the vacation rental property.

*No refunds will be made for circumstances beyond our control, acts of nature, or weather-related problems. If all 3 access roads to and from Big Bear are closed for more than 4 hours at the same time, then you may reschedule your stay for another time in the same home. Money can be used toward a future stay within the next year. You will have to pay the price difference if the price is higher during the rescheduled dates.

*Filming and/or photography to be used for commercial use is prohibited unless all the proper authorizations are obtained and permission is granted by Big Bear Cool Cabins, Inc. and the individual homeowner. Intent and copies of signed permits must be provided prior to check in.

*Disturbing the peace is an ordinance violation - keep noise to a minimum, including children playing loudly or other loud activities. Ordinance prohibits hot tub use from 10 pm to 7 am.

*ANY VIOLATION OF THE GOOD NEIGHBOR POLICY BY ANYONE IN YOUR PARTY CAN RESULT IN IMMEDIATE EVICTION OF EVERYONE, WITHOUT REFUND OF RENTS AND POSSIBLE ADDITIONAL CITY IMPOSED FINES.

*As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out.

Please reach out to us if you have any questions. Thank you in advance for your understanding and we hope you enjoy your stay!